Job Summary
We are seeking a detail-oriented and organized Order Entry & Coordination Specialist to join our remote team. In this role, you will be responsible for entering customer orders accurately, coordinating with internal departments, monitoring order status, and ensuring a seamless customer experience. The ideal candidate has excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Enter and process customer orders accurately into the company's order management system.
- Review orders for completeness, pricing accuracy, and product availability.
- Coordinate with sales, warehouse, shipping, and customer service teams to ensure timely order fulfillment.
- Monitor order status and proactively resolve issues or delays.
- Communicate with customers regarding order confirmations, shipment updates, and inquiries.
- Maintain accurate customer records and order documentation.
- Process order changes, cancellations, returns, and exchanges as needed.
- Assist with inventory checks and backorder management.
- Prepare reports related to order processing and customer requests.
- Ensure compliance with company policies and quality standards.
Qualifications
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- 13 years of experience in order processing, customer service, data entry, or administrative support.
- Strong typing and data entry accuracy.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Experience with ERP, CRM, or order management systems (such as SAP, Oracle, NetSuite, or Salesforce) is a plus.
- Excellent organizational, communication, and problem-solving skills.
- Ability to work independently in a remote environment.
- Strong attention to detail and time management.
Preferred Skills
- Customer-focused mindset.
- Ability to prioritize multiple tasks and meet deadlines.
- Experience working with cross-functional teams.
- Knowledge of shipping and logistics processes.
- Comfortable learning new software and technology.
Benefits
- Competitive salary.
- Remote work flexibility.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement savings plan (401(k)).
- Professional development opportunities.
- Employee assistance program.
Salary/Compensation: $19.00 - $35.00 per hour
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