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Ocwen Financial Jobs (NOW HIRING)

Ocwen Financial

Call Center Representative

Mount Laurel, NJ · On-site

$18.50 - $20.50/hr

Complete financial interviews with customers to document the reason for payment delinquency and assist them with establishing repayment options * Research and resolve issues that impact the mortgage ...

Ocwen Financial

Director, Customer Resolutions

$141K - $181K/yr

About Us Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH ...

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Ocwen Financial information

What is ocwen financial?

Ocwen Financial is a mortgage servicing company that manages and administers mortgage loans for lenders and investors. Employees in related roles may handle loan processing, customer service, and compliance using specialized software and industry regulations.

What are some common challenges faced by employees working at Ocwen Financial, and how can new hires effectively navigate them?

At Ocwen Financial, employees often work in a fast-paced environment with frequent regulatory changes and evolving customer needs. New hires may find adapting to complex mortgage servicing systems and staying compliant with industry regulations challenging. To navigate these, it’s helpful to proactively seek training opportunities, engage with experienced colleagues, and regularly review company updates. Open communication with your team and leveraging internal resources can also help you quickly acclimate and succeed in your role.

What is the difference between Ocwen Financial vs Mortgage Loan Processor?

AspectOcwen FinancialMortgage Loan Processor
Primary RoleManages mortgage accounts, handles customer inquiries, and processes loan modificationsReviews loan applications, verifies documents, and prepares loan files for approval
Required CredentialsHigh school diploma or equivalent; some roles may require mortgage licensingHigh school diploma; mortgage licensing often preferred or required
Work EnvironmentOffice-based, call centers, or remote work within financial servicesOffice setting, often in mortgage or banking institutions
Industry UsageUsed by mortgage servicing companies and financial institutionsCommonly employed in mortgage lending companies and banks

Both roles operate within the mortgage industry, focusing on different stages of the loan process. Ocwen Financial primarily manages existing mortgage accounts and customer service, while Mortgage Loan Processors handle the initial application review and documentation. Understanding these differences helps job seekers identify the right career path in mortgage services.

What jobs make $1,000,000 a year?

Jobs that can earn $1,000,000 annually typically include high-level executive roles such as CEOs, CFOs, and other C-suite positions, as well as successful entrepreneurs, hedge fund managers, and certain investment bankers. These roles often require extensive experience, advanced skills, and significant responsibility, with compensation frequently including bonuses, stock options, or profit sharing.

What are the key skills and qualifications needed to thrive at Ocwen Financial, and why are they important?

To thrive at Ocwen Financial, strong analytical abilities, experience in finance or mortgage servicing, and a relevant degree such as finance, business, or accounting are essential. Familiarity with loan servicing platforms, financial analysis tools, and regulatory compliance systems is typically required. Excellent problem-solving, communication, and customer service skills help employees stand out in client-facing and operational roles. These skills and qualities are important for ensuring accurate financial management, regulatory adherence, and high customer satisfaction in a competitive financial services environment.

What does Ocwen Financial do?

Ocwen Financial is a financial services company that primarily focuses on servicing and originating mortgage loans. The company manages loan payments, helps homeowners with loan modifications, and assists with foreclosure prevention. Ocwen works with both residential and commercial mortgages, providing support to borrowers and investors. Their services aim to ensure efficient loan management and customer support throughout the life of a mortgage.

What is the highest paid finance job?

In finance, the highest paid roles are typically executive positions such as Chief Financial Officer (CFO) or Chief Investment Officer (CIO), which can earn multi-million dollar compensation packages including salary, bonuses, and stock options. These roles require extensive experience, advanced degrees, and strong leadership skills, often working in large corporations or financial institutions.
What cities are hiring for Ocwen Financial jobs? Cities with the most Ocwen Financial job openings:
What states have the most Ocwen Financial jobs? States with the most job openings for Ocwen Financial jobs include:
Ocwen Financial jobs near you
Infographic showing various Ocwen Financial job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.
Call Center Representative

Call Center Representative

Ocwen Financial

Mount Laurel, NJ • On-site

$18.50 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Job Description
The Coordinator, Customer Resolutions is a call center phone agent position within the Company's forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of four sites: West Palm Beach, Fl, Mount Laurel, NJ, St. Croix, USVI, or Rancho Cordova, CA. This position is responsible for mortgage debt collections. The agent's role is to make phone calls to homeowners to collect loan payments, resolve delinquent loans, and address customer service inquiries through retention and liquidation strategies while maintaining a high degree of professionalism, courteous customer service, and promptness in all interactions. Agents in this role are required to use scripting and adhere to investor servicing guidelines, internal policies and procedures.
Work Schedule:
  • Scheduled work hours are 12 pm to 9 pm Monday through Friday and rotating Saturdays from 8 am to 5 pm.
  • This is a 100% in-office position. Employee must be within commutable distance to the office location and available to work in the office. Office location is in Mount Laurel, NJ.
  • This position is a full time.
  • Eight week paid on the job training. After training there will be a 3 month performance evaluation period.
What Onity Offers:
  • Position does require working in our Mount Laurel, NJ office full time
  • Pay is $18.50 to $20.50 per hour based on experience + potential overtime + monthly incentive averaging around $400 per month
  • Best in class industry benefits
  • 401K with company match after 1 year
  • Paid holidays + 2 floating holidays + 1 volunteer day per year
  • 19 days of paid time off per year
  • Tuition assistance
  • Quarterly "Fun at Work" events
  • Opportunity for yearly merit increase in compensation
  • Career advancement opportunities after one year of service
Job Functions and Responsibilities:
  • Contact customers who are delinquent with their mortgage loan payments via phone to collect debts
  • Complete financial interviews with customers to document the reason for payment delinquency and assist them with establishing repayment options
  • Research and resolve issues that impact the mortgage loan due dates and delinquency
  • Utilize required scripted materials to provide accurate solutions to customers
  • Document all customer interactions and repayment agreements in the Company's system of record
  • Use several Company applications simultaneously on multiple monitors to complete required tasks
  • Ensure loss mitigation assistance package requests are sent to, completed and returned by customers in a timely manner
  • Communicate with authorized third parties as required
  • Research customer contact information when these details are not readily available
  • Respond to internal emails and communications from the Team Lead and complete required job trainings in a timely manner
  • Assist other departments with call handling needs as call volume dictates
  • Meet the required departmental performance and metric standards
Qualifications:
To perform this job successfully, an individual must have the following education and/or experience:
  • High School Diploma or equivalent required
  • Minimum of one year experience in a call center, collections, inside sales or customer service environment required
  • Must possess basic computer skills, including typing, navigating multiple systems simultaneously, basic computer set-up and have a proficient knowledge with email systems such as Outlook, and the Microsoft Office suite
  • Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, and conflict resolution
  • Problem solving and decision-making abilities, with attention to detail, organization and execution of multiple tasks
  • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

#WeAreOnIt
About Us
Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers' loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

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