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Ocpp information

What is OCPP and what does an OCPP specialist do?

OCPP stands for Open Charge Point Protocol, an open communication standard used for exchanging information between electric vehicle (EV) charging stations and central management systems. An OCPP specialist is responsible for implementing, configuring, and maintaining OCPP-compliant software or hardware. They ensure seamless communication, troubleshoot protocol issues, and may support integration with payment or energy management systems. Their expertise helps charging networks remain interoperable and scalable as EV adoption grows.

What are the key skills and qualifications needed to thrive as an OCPP specialist?

To thrive as an OCPP Specialist, you need strong knowledge of electric vehicle charging infrastructure, networking protocols, and a background in software engineering or IT. Familiarity with OCPP standards, REST APIs, network security, and tools like Postman or Wireshark is typically required, along with relevant certifications in networking or EV charging technologies. Excellent problem-solving abilities, attention to detail, and effective communication skills help you troubleshoot issues and collaborate with cross-functional teams. These competencies ensure reliable integration and operation of EV charging systems, supporting the growth of sustainable transportation networks.

How does an OCPP specialist typically collaborate with cross-functional teams in the deployment of EV charging solutions?

An OCPP (Open Charge Point Protocol) specialist often works closely with software developers, network engineers, and product managers to ensure seamless integration of charging stations with backend management platforms. Daily responsibilities include troubleshooting communication issues, testing interoperability, and assisting with firmware updates. Effective collaboration is key, as OCPP specialists must translate technical requirements and resolve complex protocol-related challenges to enable reliable and scalable EV charging infrastructure. This role provides opportunities for career advancement into system architecture or project management as experience grows.

What is the difference between Ocpp vs EV Charging Station Technician?

AspectOcppEV Charging Station Technician
CertificationsNone required, but knowledge of networking and protocols helpsTechnical certifications in electrical systems or EV charging preferred
Work EnvironmentSoftware development, network management, and protocol configurationHands-on installation, maintenance, and repair of charging stations
Industry UsageUsed in communication between charging stations and management systemsInvolved in deploying and servicing charging stations in the field

Ocpp focuses on the software protocol enabling communication between EV charging stations and management systems, while EV Charging Station Technicians handle the physical installation and maintenance of the hardware. Both roles are essential in the EV charging industry but differ in skills and daily tasks.

What are popular job titles related to Ocpp jobs in North Carolina?

For Ocpp jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Ocpp jobs in North Carolina look for?

The top searched job categories for Ocpp jobs in North Carolina are:

Ocpp jobs near you

Systems Reliability Engineer - Charging

IONNA LLC

Raleigh, NC • On-site

$80/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Reports To: Director of Charging Quality
This role requires a full-time onsite presence in Durham, NC
Target Base Range: $80 - 90k (Final compensation commensurate with experience and qualifications)
Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.
Job Summary
The Systems Reliability Engineer serves as IONNA's technical investigation and quality intelligence function for customer charging failures. This role is responsible for determining why charging sessions fail, identifying systemic root causes across the charging ecosystem, and converting technical evidence into actionable engineering improvements.
Success in this role requires the ability to synthesize telemetry, logs, protocol transactions, customer-reported symptoms, and vendor data to develop evidence-based root causes and drive engineering action.
Mission
Detect, diagnose, and resolve the true root causes of charging failures and convert charging network data into prioritized, actionable engineering improvements.
KPIs
  • First Attempt Success
  • Charge Session Success Rate
  • Network MTBF / MTTR
  • Time to Detect & Triage
  • RCA Quality and Accuracy
  • Engineering Escalations Accepted on First Submission

Key Responsibilities
Charging Failure Detection & Analysis
  • Monitor charging network performance and identify emerging customer-impacting issues before they become widespread. Detect patterns across charger models, firmware versions, vehicle OEMs, payment systems, and charging locations. Distinguish systemic issues from isolated site, vehicle, or environmental events.
  • Translate customer complaints and operational observations into measurable technical investigations. Monitor the effectiveness of telemetry, analytics, and failure-classification systems.

Root Cause Investigation
  • Investigate charging failures using telemetry, charger diagnostics, session logs, backend application logs, payment data, and protocol transactions. Reconstruct charging-session timelines to determine where and why failures occurred. Validate or challenge assumptions using evidence from raw data rather than dashboards alone.
  • Correlate findings across charger hardware, firmware, CPMS platforms, payment systems, vehicle communications, and backend services. Analyze protocol-level interactions including OCPP, OCPI, ISO 15118, DIN 70121, and IEC 61851. Document findings with supporting evidence and reproducible analysis.

Engineering Feedback & Quality Improvement
  • Deliver concise, evidence-based recommendations to Engineering. Quantify customer impact and business impact of identified issues. Identify software defects, implementation gaps, integration failures, protocol issues, and configuration problems.
  • Recommend corrective actions including software fixes, firmware updates, monitoring enhancements, and process improvements. Validate fixes after deployment and monitor for regressions.

Vendor & Cross-Functional Escalation
  • Escalate issues to charger manufacturers, CPMS providers, payment vendors, OEMs, and technology partners with complete supporting evidence. Identify recurring patterns across incidents and surface systemic issues for prioritization.
  • Recommend improvements to monitoring, alerting, and analytics that reduce detection and investigation time.

Qualifications
Required
  • Bachelor's degree in Engineering, Computer Science, Data Science, Information Systems, or equivalent practical experience.
  • A minimum of three years of experience performing root cause analysis of customer-impacting failures in software, hardware, IoT, automotive, payments, SaaS, or distributed systems environments.
  • Proficient SQL and data analysis skills.
  • Proven ability to diagnose issues using telemetry, logs, diagnostics, and system data to identify validated root causes.
  • Experience with observability and log-analysis platforms such as Kibana, Elastic, Splunk, Datadog, Grafana, or similar.
  • Ability to synthesize evidence across multiple systems and communicate findings clearly and concisely.
Preferred, but Not Required
  • EV charging experience.
  • Knowledge of OCPP 1.6J, OCPI, ISO 15118, DIN 70121, and IEC 61851.
  • Experience with connected devices, automotive systems, IoT platforms, payment systems, or reliability engineering.
  • Experience with BI and analytics tools such as Superset.
  • Experience using AI-assisted analysis and automation workflows.

Success in This Role Looks Like
  • Emerging charging issues are identified before they become widespread customer problems. Charging failures are consistently traced to validated root causes rather than symptoms. Engineering receives actionable findings that require minimal rework.
  • Vendor escalations are accepted and actioned because the evidence package is complete. Customer charging reliability improves through engineering changes driven by investigation insights.
  • The Systems Reliability Engineer becomes the trusted voice of technical truth for charging quality and reliability across the organization.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.
We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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