NOC Engineer
Raleigh, NC · On-site
$80/hr
OCPP message logs, application/server logs, payment terminal data, charger diagnostics, and session logs. Do not stop at surface-level dashboards. * Correlate evidence across independent sources ...
NOC Engineer
Raleigh, NC · On-site
$80/hr
OCPP message logs, application/server logs, payment terminal data, charger diagnostics, and session logs. Do not stop at surface-level dashboards. * Correlate evidence across independent sources ...
NOC Engineer
$80/hr
OCPP message logs, application/server logs, payment terminal data, charger diagnostics, and session logs. Do not stop at surface-level dashboards. * Correlate evidence across independent sources ...
NOC Engineer
$80/hr
OCPP message logs, application/server logs, payment terminal data, charger diagnostics, and session logs. Do not stop at surface-level dashboards. * Correlate evidence across independent sources ...
NOC Engineer
$80/hr
OCPP message logs, application/server logs, payment terminal data, charger diagnostics, and session logs. Do not stop at surface-level dashboards. * Correlate evidence across independent sources ...
NOC Engineer
$80/hr
OCPP message logs, application/server logs, payment terminal data, charger diagnostics, and session logs. Do not stop at surface-level dashboards. * Correlate evidence across independent sources ...
EV Charging Interoperability Technician
Raleigh, NC · On-site
$70/hr
OCPP, ISO 15118, OCPI, PKI) * Preferred: Detailed understanding of the current public fast charging landscape * Preferred: Experience working in test labs Highly Desirable: * Experience with charging ...
EV Charging Interoperability Technician
Raleigh, NC · On-site
$70/hr
OCPP, ISO 15118, OCPI, PKI) * Preferred: Detailed understanding of the current public fast charging landscape * Preferred: Experience working in test labs Highly Desirable: * Experience with charging ...
OCPP, ISO 15118, OCPI, PKI) * Preferred: Detailed understanding of the current public fast charging landscape * Preferred: Experience working in test labs Highly Desirable: * Experience with charging ...
OCPP, ISO 15118, OCPI, PKI) * Preferred: Detailed understanding of the current public fast charging landscape * Preferred: Experience working in test labs Highly Desirable: * Experience with charging ...
OCPP, ISO 15118, OCPI, PKI) * Preferred: Detailed understanding of the current public fast charging landscape * Preferred: Experience working in test labs Highly Desirable: * Experience with charging ...
OCPP, ISO 15118, OCPI, PKI) * Preferred: Detailed understanding of the current public fast charging landscape * Preferred: Experience working in test labs Highly Desirable: * Experience with charging ...
Principal Charging Software Engineer
$131K - $175K/yr
Ensure the charger software is fully interoperable across the broader IONNA ecosystem, embedding the V2G communications and OCPP stack to integrate seamlessly with IONNA's CPMS, payment systems, and ...
Principal Charging Software Engineer
$131K - $175K/yr
Ensure the charger software is fully interoperable across the broader IONNA ecosystem, embedding the V2G communications and OCPP stack to integrate seamlessly with IONNA's CPMS, payment systems, and ...
Principal Charging Software Engineer
Raleigh, NC · On-site
$131K - $175K/yr
Ensure the charger software is fully interoperable across the broader IONNA ecosystem, embedding the V2G communications and OCPP stack to integrate seamlessly with IONNA's CPMS, payment systems, and ...
Principal Charging Software Engineer
Raleigh, NC · On-site
$131K - $175K/yr
Ensure the charger software is fully interoperable across the broader IONNA ecosystem, embedding the V2G communications and OCPP stack to integrate seamlessly with IONNA's CPMS, payment systems, and ...
Senior Data Platform Engineer
$103K - $140K/yr
Knowledge of the EV charging industry, including protocols such as OCPP, ISO 15118, or OCPI. * Experience with containerization and orchestration (Docker, Kubernetes, Helm). * Familiarity with ...
Senior Data Platform Engineer
$103K - $140K/yr
Knowledge of the EV charging industry, including protocols such as OCPP, ISO 15118, or OCPI. * Experience with containerization and orchestration (Docker, Kubernetes, Helm). * Familiarity with ...
Principal Charging Software Engineer
Raleigh, NC · On-site
$131K - $175K/yr
Ensure the charger software is fully interoperable across the broader IONNA ecosystem, embedding the V2G communications and OCPP stack to integrate seamlessly with IONNA's CPMS, payment systems, and ...
Principal Charging Software Engineer
Raleigh, NC · On-site
$131K - $175K/yr
Ensure the charger software is fully interoperable across the broader IONNA ecosystem, embedding the V2G communications and OCPP stack to integrate seamlessly with IONNA's CPMS, payment systems, and ...
Senior Data Platform Engineer
Raleigh, NC · On-site
$103K - $140K/yr
Knowledge of the EV charging industry, including protocols such as OCPP, ISO 15118, or OCPI. * Experience with containerization and orchestration (Docker, Kubernetes, Helm). * Familiarity with ...
Senior Data Platform Engineer
Raleigh, NC · On-site
$103K - $140K/yr
Knowledge of the EV charging industry, including protocols such as OCPP, ISO 15118, or OCPI. * Experience with containerization and orchestration (Docker, Kubernetes, Helm). * Familiarity with ...
Senior Data Platform Engineer
Raleigh, NC · On-site
$103K - $140K/yr
Knowledge of the EV charging industry, including protocols such as OCPP, ISO 15118, or OCPI. * Experience with containerization and orchestration (Docker, Kubernetes, Helm). * Familiarity with ...
Senior Data Platform Engineer
Raleigh, NC · On-site
$103K - $140K/yr
Knowledge of the EV charging industry, including protocols such as OCPP, ISO 15118, or OCPI. * Experience with containerization and orchestration (Docker, Kubernetes, Helm). * Familiarity with ...
Ocpp information
What is the difference between Ocpp vs EV Charging Station Technician?
| Aspect | Ocpp | EV Charging Station Technician |
|---|---|---|
| Certifications | None required, but knowledge of networking and protocols helps | Technical certifications in electrical systems or EV charging preferred |
| Work Environment | Software development, network management, and protocol configuration | Hands-on installation, maintenance, and repair of charging stations |
| Industry Usage | Used in communication between charging stations and management systems | Involved in deploying and servicing charging stations in the field |
Ocpp focuses on the software protocol enabling communication between EV charging stations and management systems, while EV Charging Station Technicians handle the physical installation and maintenance of the hardware. Both roles are essential in the EV charging industry but differ in skills and daily tasks.
How does an OCPP specialist typically collaborate with cross-functional teams in the deployment of EV charging solutions?
An OCPP (Open Charge Point Protocol) specialist often works closely with software developers, network engineers, and product managers to ensure seamless integration of charging stations with backend management platforms. Daily responsibilities include troubleshooting communication issues, testing interoperability, and assisting with firmware updates. Effective collaboration is key, as OCPP specialists must translate technical requirements and resolve complex protocol-related challenges to enable reliable and scalable EV charging infrastructure. This role provides opportunities for career advancement into system architecture or project management as experience grows.
What are the key skills and qualifications needed to thrive as an OCPP (Open Charge Point Protocol) Specialist, and why are they important?
To thrive as an OCPP Specialist, you need strong knowledge of electric vehicle charging infrastructure, networking protocols, and a background in software engineering or IT. Familiarity with OCPP standards, REST APIs, network security, and tools like Postman or Wireshark is typically required, along with relevant certifications in networking or EV charging technologies. Excellent problem-solving abilities, attention to detail, and effective communication skills help you troubleshoot issues and collaborate with cross-functional teams. These competencies ensure reliable integration and operation of EV charging systems, supporting the growth of sustainable transportation networks.
What is OCPP and what does an OCPP specialist do?
OCPP stands for Open Charge Point Protocol, an open communication standard used for exchanging information between electric vehicle (EV) charging stations and central management systems. An OCPP specialist is responsible for implementing, configuring, and maintaining OCPP-compliant software or hardware. They ensure seamless communication, troubleshoot protocol issues, and may support integration with payment or energy management systems. Their expertise helps charging networks remain interoperable and scalable as EV adoption grows.
What are popular job titles related to Ocpp jobs in North Carolina? For Ocpp jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Ocpp jobs in North Carolina look for? The top searched job categories for Ocpp jobs in North Carolina are:
$80/hr
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 16 days ago
Job description
Reports To: Director of Charging Quality
This role requires a full-time onsite presence in Durham, NC
Target Base Range: $80 - 90k (Final compensation commensurate with experience and qualifications)
Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.
Job Summary
The NOC Engineer is the front line of quality intelligence for our DC fast-charging network. This role continuously reviews network performance, flags emerging trends, triages issues reported by Operations, Drivers, Automakers and other stakeholders, and validates assumptions with data before conclusions are drawn. Working across the full charging stack (charger hardware and firmware, CPMS backend, payment terminals, OCPP/OCPI/ISO 15118 protocol layers, and our internal data platform) the NOC Engineer performs evidence-based root cause analysis and delivers concise, prioritized feedback into the engineering group for all things quality-related: software bugs, feature gaps, and implementation gaps. The role partners daily with the Charging Quality team, Operations, Data/Technology teams, and our hardware, CPMS, and payment vendors.
Mission: Detect and triage the true root cause of issues impacting the customer charging experience, and convert network data into prioritized, actionable engineering feedback.
KPIs:
Key Responsibilities
Qualifications
Success in This Role Looks Like
IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.
We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
This role requires a full-time onsite presence in Durham, NC
Target Base Range: $80 - 90k (Final compensation commensurate with experience and qualifications)
Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort.
Job Summary
The NOC Engineer is the front line of quality intelligence for our DC fast-charging network. This role continuously reviews network performance, flags emerging trends, triages issues reported by Operations, Drivers, Automakers and other stakeholders, and validates assumptions with data before conclusions are drawn. Working across the full charging stack (charger hardware and firmware, CPMS backend, payment terminals, OCPP/OCPI/ISO 15118 protocol layers, and our internal data platform) the NOC Engineer performs evidence-based root cause analysis and delivers concise, prioritized feedback into the engineering group for all things quality-related: software bugs, feature gaps, and implementation gaps. The role partners daily with the Charging Quality team, Operations, Data/Technology teams, and our hardware, CPMS, and payment vendors.
Mission: Detect and triage the true root cause of issues impacting the customer charging experience, and convert network data into prioritized, actionable engineering feedback.
KPIs:
- 1st Attempt Success
- Network MTBF / MTTR
- Time to Detect & Triage (detection lag from first occurrence to validated triage)
- RCA Quality (validated root causes; vendor/engineering escalations accepted on first submission)
Key Responsibilities
- Network Monitoring & Trend Detection
- Review daily network performance against baseline (plug success, 1st attempt success, charge success, uptime, error-code frequency) and flag deviations before drivers or partners report them.
- Spot patterns across sites, charger models, firmware versions, vehicle OEMs, and failure modes; distinguish systemic regressions from site-local, vehicle-specific, or one-off events.
- Track customer-facing trends (repeat-visit failures, new vehicle behavior, Google/Plugshare commentary) and translate them into measurable, ticketed issues.
- Monitor the health of automated failure-mode classifiers; flag stale ingestion or classifier regressions that would distort KPIs before trends are misread.
- Issue Triage & Root Cause Analysis
- Triage incoming tickets from Operations: validate, complete, or correct initial assumptions with proof from raw data rather than accepting them at face value.
- Drive analysis to the true technical root cause using raw telemetry: OCPP message logs, application/server logs, payment terminal data, charger diagnostics, and session logs. Do not stop at surface-level dashboards.
- Correlate evidence across independent sources (telemetry, logs, vendor portals, customer reports) and reference the relevant standards (OCPP 1.6J, OCPI, ISO 15118, DIN 70121, IEC 61851).
- Document findings concisely on tickets with supporting queries, charts, and log excerpts, plus a short "how-to" so any teammate can retrace and verify the analysis.
- Engineering Feedback & Prioritization
- Provide concise, prioritized, evidence-backed input to the engineering group: software bugs, feature gaps, and implementation gaps, each with quantified customer impact (sessions affected, KPI impact).
- Recommend concrete next steps: lab replication steps, NOC runbook actions, config/firmware review, or field service dispatch.
- Validate fixes after release and watch for regressions when vendors ship new software.
- Vendor & Cross-Functional Escalation
- File well-evidenced tickets to hardware, CPMS, payment, and OEM partners; follow escalations through to closure.
- Surface recurring cross-ticket patterns to the Director of Charging Quality to feed the systemic-issue program and quality strategy.
- Propose monitoring, alerting, and classification improvements that shorten detection lag and reduce repeat analysis.
Qualifications
- Bachelor's degree in engineering, computer science, data science, or related field, or equivalent hands-on experience.
- 3+ years in a NOC, network operations, reliability, data, or technical support engineering role within relevant industries (EV charging, energy, telecommunications, automotive, SaaS operations, or similar).
- Strong SQL and data analysis skills on large telemetry datasets; comfortable in BI/query tools (e.g., Superset) and log analysis platforms (e.g., Kibana/Elastic).
- Working knowledge of EV charging protocols and standards (OCPP 1.6J, OCPI, ISO 15118, DIN 70121, IEC 61851) or demonstrated ability to ramp quickly on protocol-level debugging.
- Disciplined, evidence-first root cause analysis: every assumption validated with data, alternatives ruled out, and conclusions reproducible.
- Excellent written communication: able to compress complex technical findings into short, prioritized, actionable summaries.
- Comfort building and using AI-assisted analysis workflows and automation as a daily force multiplier.
Success in This Role Looks Like
- Emerging issues are detected and triaged from network data before customers, OEM partners, or vendors report them.
- Tickets reach engineering with a validated root cause, quantified impact, and clear priority, and require little rework.
- Detection lag shrinks measurably; wrong-cause escalations become rare.
- The NOC Engineer is the trusted voice of "what the network data says" in quality decisions and prioritization.
- While core hours follow a traditional business schedule, this position may occasionally require work outside standard business hours, including evenings and weekends, to support incident response or scheduled maintenance windows.
- Vendor escalations are accepted and actioned on first submission because the evidence package is complete.
IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.
We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.