Manager, Customer Lifecycle
Montreal, QC · On-site
Strong analytical, verbal and written communication skills * Hands-On or Demonstrated experience ... nutrition counselling, hiking shoes, a yoga outfit or fitness equipment! * Associate Discount ...
Manager, Customer Lifecycle
Montreal, QC · On-site
Strong analytical, verbal and written communication skills * Hands-On or Demonstrated experience ... nutrition counselling, hiking shoes, a yoga outfit or fitness equipment! * Associate Discount ...
Our ideal Registered Veterinary Technician (RVT) must have passed the VTNE or be eligible to write ... and nutritional support for all team members. * Paid Professional Registration Dues * Staff ...
Quick apply
Our ideal Registered Veterinary Technician (RVT) must have passed the VTNE or be eligible to write ... and nutritional support for all team members. * Paid Professional Registration Dues * Staff ...
Our ideal Registered Veterinary Technician (RVT) must have passed the VTNE or be eligible to write ... and nutritional support for all team members. * Paid Professional Registration Dues * Staff ...
Quick apply
Our ideal Registered Veterinary Technician (RVT) must have passed the VTNE or be eligible to write ... and nutritional support for all team members. * Paid Professional Registration Dues * Staff ...
Innovation and Product Development Specialist - Cheese
Quebec, QC · On-site
CA$88K - CA$110K/yr
... Nutritional Sciences, Pharmaceutical Sciences, or another related field is required. * A minimum of ... Strong written and verbal communication skills in both French and English are required. English is ...
New
Innovation and Product Development Specialist - Cheese
Quebec, QC · On-site
CA$88K - CA$110K/yr
... Nutritional Sciences, Pharmaceutical Sciences, or another related field is required. * A minimum of ... Strong written and verbal communication skills in both French and English are required. English is ...
New
Mental Health Care Coordinator (Bilingual French)
CA$21.03 - CA$24.03/hr
... and nutritional services both over the phone and by e-mail communication * Ensure clients are ... Excellent command of English and French, both verbal and written * University degree is preferable ...
Mental Health Care Coordinator (Bilingual French)
CA$21.03 - CA$24.03/hr
... and nutritional services both over the phone and by e-mail communication * Ensure clients are ... Excellent command of English and French, both verbal and written * University degree is preferable ...
Mental Health Care Coordinator (Bilingual French)
CA$21.03 - CA$24.03/hr
... and nutritional services both over the phone and by e-mail communication * Ensure clients are ... Excellent command of English and French, both verbal and written * University degree is preferable ...
Mental Health Care Coordinator (Bilingual French)
CA$21.03 - CA$24.03/hr
... and nutritional services both over the phone and by e-mail communication * Ensure clients are ... Excellent command of English and French, both verbal and written * University degree is preferable ...
Post-secondary degree related to Food Science or Nutrition * Quality Assurance experience in a food ... A recruiting agency must first have a valid, written and fully executed agency agreement contract ...
Post-secondary degree related to Food Science or Nutrition * Quality Assurance experience in a food ... A recruiting agency must first have a valid, written and fully executed agency agreement contract ...
CA$54K - CA$56K/yr
Our client is Unilever - one of the world's most trusted names in nutrition, hygiene, and personal ... Ability to manage multiple stakeholders & priorities through strong written and verbal ...
CA$54K - CA$56K/yr
Our client is Unilever - one of the world's most trusted names in nutrition, hygiene, and personal ... Ability to manage multiple stakeholders & priorities through strong written and verbal ...
Nutrition Writing information
What is nutrition writing?
Nutrition writing involves creating articles, blog posts, reports, and other content focused on topics related to food, diet, and health. Nutrition writers translate complex scientific information into easy-to-understand language for the general public, healthcare professionals, or specialized audiences. Their work may include writing about healthy eating habits, reviewing new research, or developing meal plans. Nutrition writers often collaborate with dietitians, researchers, or editors to ensure accuracy and clarity.
What is the difference between Nutrition Writing vs Dietitian?
| Aspect | Nutrition Writing | Dietitian |
|---|---|---|
| Credentials | No formal certification required, often self-taught or with writing courses | Requires certification, such as Registered Dietitian (RD) or Licensed Dietitian Nutritionist (LDN) |
| Work Environment | Freelance, online, media, publishing | Hospitals, clinics, private practice, healthcare settings |
| Industry Usage | Used in media, marketing, health blogs, educational content | Used in clinical, community, and healthcare settings |
Nutrition Writing involves creating content about nutrition without requiring formal clinical credentials, often working independently or remotely. Dietitians are licensed healthcare professionals providing personalized nutrition advice in clinical or community settings. While both focus on nutrition, their roles, credentials, and work environments differ significantly.
What are some common challenges faced by nutrition writers when translating complex scientific information into accessible content?
Nutrition writers often encounter the challenge of interpreting dense scientific research and conveying it in a manner that is both accurate and easy for a general audience to understand. Balancing scientific rigor with readability requires careful word choice and the ability to distill key findings without oversimplifying or misrepresenting the data. Additionally, staying current with rapidly evolving nutrition science and adhering to editorial guidelines or regulatory standards can add layers of complexity to the role. Successful nutrition writers collaborate closely with subject matter experts, editors, and sometimes legal teams to ensure their content is trustworthy and compliant.
What are the key skills and qualifications needed to thrive as a nutrition writer, and why are they important?
To thrive as a Nutrition Writer, you need a solid understanding of nutrition science, excellent research abilities, and strong writing skills, often supported by a degree in nutrition or a related field. Familiarity with citation tools, content management systems, and SEO best practices is typically required. Attention to detail, adaptability, and the ability to communicate complex information clearly are standout soft skills in this role. These skills ensure the creation of accurate, engaging, and trustworthy nutrition content that educates and informs readers.
Full-time
Medical, Dental
Re-posted 10 days ago
Job description
We are looking for a Manager, Customer Lifecycle who will be responsible for designing, implementing, and optimizing customer engagement strategies across various stages of the customer journey, from onboarding to renewal. This role is critical in delivering a seamless experience that drives adoption, retention, expansion, and customer satisfaction.
In this role you will:
- Design and execute promotional and lifecycle-based email campaigns, in-product messages, and other customer engagement initiatives
- Collaborate cross functionally with Marketing, Merchandising, and Customer Experience teams to deliver consistent, personalized communications.
- Optimize onboarding, activation, and retention processes to improve time-to-value and reduce churn.
- Analyze and segment the customer base to develop tailored lifecycle strategies across onboarding, activation, retention, etc.
- Maintain existing and implement new customer engagement platforms including Email, SMS, CDP, WhatsApp and other related tools.
- Leverage integrations between ESP and CDP to power email and sms communications.
- Collaborate with the technical teams and technical account manager to troubleshoot data discrepancies.
- Use customer data and behavioral analytics to identify patterns, forecast risks, and measure the impact of lifecycle programs.
- Provide insights and recommendations to drive decision-making and continuous improvement.
- Identify advocates and loyal users to foster referrals and testimonials.
- Identify upsell and cross-sell opportunities during key lifecycle moments.
- Manage a daily, weekly, and monthly analytics dashboard on channel performance through Data Studio.
- Translate customer feedback into actionable insights for product and service improvement.
- Identify key customer touchpoints and pain points across the journey.
- Leverage AI and predictive analytics to drive operational efficiency internally, including identifying new opportunities to build or integrate AI agents into the campaign execution process.
The Qualifications and experience we like to see:
- University Degree or College Diploma in Business, Marketing or related field.
- At least 4-6 years of experience in customer success, lifecycle marketing, CRM, CDP or related discipline.
- Strong analytical, verbal and written communication skills
- Hands-On or Demonstrated experience using ESPs such as Klaviyo, ActiveCampaign, Braze, Customer.io or similar
- Experience managing Customer Data Platforms (CDP)s such as Simon Data or similar
- Proven experience in scaling lifecycle and loyalty programs in B2C or e-commerce environments
- Knowledge in using project management tools such as Monday, Jira, Asana, ClickUp or similar as well as analytical tools such as Data Studio, Google Analytics
- Experience with design tools such as Figma, Canva - including asset management platforms (Adobe Experience Manager)
- Familiarity or Experience in using other tools such as Bazaarvoice, Digioh, Validity & BriteVerify, Dynamic Yield
- Experience in retail is a definite asset
- Proficiency in English (written and spoken) - French is an asset
The knowledge of English is required for this specific position as the incumbent will interact on a consistent and regular basis with English-speaking stakeholders located outside of Quebec.
Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?:
- This is not a job but aCAREERwith opportunities for growth and advancement
- Diverse and inclusive work environment
- We will invest in you and provide extensive training, mentoring and continuous development
- Access to training and development platforms
- Full medical, dental benefits and a Deferred Profit Sharing Program
- Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
- Associate Discount Program where you will be able to enjoy some of the world's best sleep products
- Maternity/Parental leave top up benefits
- Tuition Reimbursement Program that covers professional AND personal development
- Long service awards, celebrations and other social events
- Associate Referral Program
- Paid day off to volunteer at your local charity of choice
Additional Information
This is a current open position.
Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.
Inclusion & Belonging
We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.
At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight's. Guided by our values - We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence - we are building on our 30-year foundation of taking care of each other and our customers' sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada's leading sleep partner.
We're looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.