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Team Overview

As part of TransUnion's Communications Solutions business, the Client Services team delivers end-to-end telecommunications provisioning and managed services for carrier customers across the United States. The team is responsible for telephone number inventory management, code and block administration, customer onboarding, compliance, reporting, and operational process improvement. Working closely with internal stakeholders and external carriers, the team ensures the accuracy, integrity, and reliability of critical telecom numbering and routing services.
This role reports directly to Vice President within the Customer Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Manage the complete lifecycle of carrier telephone number inventory resources, ensuring accuracy, availability, and compliance with industry standards.
• Perform telephone number inventory audits in order to reconcile discrepancies across internal and external systems.
• Administer and maintain carrier's Codes/Blocks and perform ordering functions from NANPA System, including CLLI codes, Local Routing Numbers (LRNs), and associated routing records.
• Maintain and validate updates to industry databases and routing guides, including LERG-related activities, to ensure data accuracy and regulatory compliance for NRUF and RND reports.
• Develop, enhance, and maintain operational reporting to provide visibility into inventory utilization, performance metrics, and operational trends.
• Support onboarding of new customers by coordinating numbering resources, routing requirements, implementation activities, and developing Business Requirements Use Case (BRUC) and Data Model (DM) documents to meet carrier requirements.
• Create, maintain, and improve process documentation, workflows, and standard operating procedures.
• Analyze inventory utilization, forecast demand, and recommend strategies to optimize numbering resources.
• Support automation and system integration activities, including database synchronization and API-driven processes; investigate operational issues, perform root cause analysis, and implement corrective actions to improve efficiency and customer experience.
• Collaborate with cross-functional teams to support business growth, customer activations, and operational excellence initiatives; partner with carriers to support inventory data migrations, operational maintenance, and service delivery initiatives.

Required Knowledge and Experiences

• 10+ years of experience in telecommunications operations, telephone number inventory management, code/block administration, network operations, customer onboarding, inventory audits, reporting, or related operational disciplines. Bachelor's degree or equivalent combination of education and industry experience required; STEM preferred.
• Experience supporting or leading Telephone Number Inventory (TNI) management in the US and Canada, including customer onboarding, inventory audits, reporting functions, numbering resources, routing information, CLLI codes, Local Routing Numbers (LRNs), and related industry databases.
• Knowledge of telecommunications numbering resources, routing processes, inventory lifecycle management, Number Portability standards, IPES, VoIP technologies, SIP, unified communications environments, and telecom regulatory frameworks, including Numbering Resource Optimization (NRO Guidelines), FCC (NRUF, RND), ATIS, NANPA, CNA, and NPAC.
• Strong analytical, problem-solving, and reporting skills, with the ability to analyze operational data, identify trends, develop actionable recommendations, and identify opportunities for process optimization and operational improvement.
• Demonstrated ability to manage multiple priorities, meet deadlines, and effectively support cross-functional stakeholders, with strong written and verbal communication skills and the ability to work independently in a remote environment while maintaining a high degree of accuracy, accountability, and attention to detail.

Required Technical Skills

• Proficiency with Microsoft Office applications and reporting tools.
• Experience with Telephone Number Inventory (TNI) management.
• Experience with NANPA System, CLLI codes, Local Routing Numbers (LRNs), and associated routing records.
• Experience with LERG-related activities, NRUF and RND reports.
• Experience supporting automation and system integration activities, including database synchronization and API-driven processes.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience supporting customer onboarding initiatives, inventory audits, reporting, and operational process improvement.
• Experience developing Business Requirements Use Case (BRUC) and Data Model (DM) documents to meet carrier's requirements.
• Experience improving process documentation, workflows, and standard operating procedures.
• Experience partnering with carriers to support inventory data migrations, operational maintenance, and service delivery initiatives.
• Experience collaborating with Client Services, Network Operations, Engineering, Provisioning, Regulatory Affairs, Product Management, and external carriers.

Benefits that support every part of your life:

At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one.

For Your Health: Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return.

For Your Future: Build toward what's next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapy,coaching, and emotional wellbeing programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

Pay Scale Information:The U.S. base salary range for this position is $72,300.00 - $105,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Lead, Carrier Provisioning

Company:

TransUnion LLC