Junior Customer Support
Raleigh, NC · On-site
Eupry is transforming compliance in the Life Science industry, helping companies like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals ensure safe storage of critical products like ...
Junior Customer Support
Raleigh, NC · On-site
Eupry is transforming compliance in the Life Science industry, helping companies like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals ensure safe storage of critical products like ...
Eupry is transforming compliance in the Life Science industry, helping companies like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals ensure safe storage of critical products like ...
Eupry is transforming compliance in the Life Science industry, helping companies like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals ensure safe storage of critical products like ...
Junior Customer Support
Raleigh, NC · On-site
Eupry is transforming compliance in the Life Science industry, helping companies like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals ensure safe storage of critical products like ...
Quick apply
Junior Customer Support
Raleigh, NC · On-site
Eupry is transforming compliance in the Life Science industry, helping companies like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals ensure safe storage of critical products like ...
Novonesis information
What are the key skills and qualifications needed to thrive at Novonesis, and why are they important?
To thrive at Novonesis, professionals typically need a strong background in biotechnology, life sciences, or a related field, supported by relevant academic qualifications or industry experience. Familiarity with laboratory equipment, data analysis software, and quality management systems like ISO standards is often required. Strong teamwork, problem-solving abilities, and effective communication are crucial soft skills for success in their collaborative and innovative environment. These skills ensure efficient research, adherence to industry standards, and the ability to drive sustainable solutions in the biosolutions sector.
What types of career development opportunities can I expect at Novonesis?
At Novonesis, employees benefit from a strong emphasis on professional growth through structured training programs, mentorship, and cross-functional collaboration. The company encourages internal mobility, allowing team members to explore different roles or departments that match their interests and skills. Regular performance reviews and personalized development plans help ensure that employees are continuously challenged and supported in achieving their career goals. Additionally, Novonesis often supports participation in industry conferences and external training relevant to your field.
What is a Novonesis and what do they do?
Novonesis is a global biosolutions company specializing in the development and production of enzymes and microbial solutions for various industries, including food, agriculture, and pharmaceuticals. Employees at Novonesis work in diverse roles such as research, product development, quality control, and business operations. The company's goal is to use biotechnology to create sustainable solutions that improve products and processes across multiple sectors.
What is the difference between Novonesis vs Data Analyst?
| Aspect | Novonesis | Data Analyst |
|---|---|---|
| Required Credentials | Typically requires a degree in data science, computer science, or related fields; certifications like SQL, Python, or data analysis tools are common | Usually requires a degree in statistics, mathematics, or related fields; certifications in Excel, SQL, or data visualization are beneficial |
| Work Environment | Often works in tech companies, startups, or research institutions, focusing on data processing and analysis | Works across various industries including finance, healthcare, marketing, often in office settings |
| Employer & Industry Usage | Used by companies seeking data-driven insights, primarily in tech and research sectors | Employed by diverse industries to interpret data and support decision-making |
Novonesis and Data Analyst roles share similar educational backgrounds and work environments, focusing on data processing and analysis. While Novonesis may be more specialized or emerging, both positions aim to extract insights from data to inform business strategies.
What are popular job titles related to Novonesis jobs in Raleigh, NC? For Novonesis jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Novonesis jobs in Raleigh, NC look for? The top searched job categories for Novonesis jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Novonesis jobs? Cities near Raleigh, NC with the most Novonesis job openings:
Full-time
Medical, Dental, Retirement, PTO
Posted 26 days ago
Job description
Junior Customer Support - Full-Time Raleigh, NC
Join Our Growing U.S. Team at Eupry!
Would you like to join a fast-growing startup in the life science industry? And would you like to kick-off your career in Europe with a two to four weeks trip to the European Headquarters in Denmark for training and onboarding into our cutting edge pharmaceutical temperature compliance solution? This is your chance!
Eupry is looking for a full-time Junior Customer Support to help handle customer inquiries via phone and email. This is a unique opportunity to not only support customers but also play a pivotal role in building the culture of our brand-new U.S. office in Raleigh, North Carolina.
What Does a Junior Customer Supporter Do at Eupry?
As our Junior Customer Supporter, your primary responsibility will be to provide exceptional assistance and guidance to our customers, ensuring they have a seamless experience with our products and services. You'll work cross-functionally to keep communication clear and effective, and help us uphold the highest standards of support.
In this role, you will:
Eupry's team includes 20+ nationalities, all collaborating on a mission to make storage compliance smarter and easier. In this role, you will report to the Customer Support Manager and work closely with international colleagues as well as help shape the environment in our new Raleigh office.
Why Join Eupry?
Eupry is transforming compliance in the Life Science industry, helping companies like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals ensure safe storage of critical products like medicines and vaccines.
You'll be part of an innovative team that's modernizing how compliance is done-making it smarter, faster, and more reliable.
With over 20 nationalities represented, we're a truly international company that values diversity, collaboration, and personal growth. You'll be supported, empowered, and part of building something meaningful-right from our new Raleigh office.
Eupry is fostering talent and career development in many shapes and sizes. By entering Eupry you'll be granted an opportunity to enter the pharmaceutical manufacturing industry. And the role as Junior Customer Supporter will be a door opener for your next career step whether it being with Eupry or in the Life Science industry.
Eupry is growing at over 100% year-over-year, and you'll be joining our new US headquarters in Raleigh alongside our Founder, Adam Hartmann-Kruckow. As part of your onboarding, you'll be invited to our European headquarters to meet the team, receive hands-on training, and connect with our CEO, Christian Jacobsen. Beyond learning about our products and services, you'll play a key role as a culture bearer-helping to shape and represent Eupry's values as we build our fast-growing American office.
Ready to Apply?
We conduct interviews on an ongoing basis, so don't wait to apply! Please submit your application in English, as it's our company language.
Requirements
What We're Looking For
You're an excellent communicator who takes pride in delivering top-notch service. You listen actively, think empathetically, and stay calm under pressure. You're self-motivated but enjoy being part of a team and contributing to something bigger than yourself. You're able to make decisions on your own, and document the reasoning for future learnings.
Qualifications:
Benefits
Join Our Growing U.S. Team at Eupry!
Would you like to join a fast-growing startup in the life science industry? And would you like to kick-off your career in Europe with a two to four weeks trip to the European Headquarters in Denmark for training and onboarding into our cutting edge pharmaceutical temperature compliance solution? This is your chance!
Eupry is looking for a full-time Junior Customer Support to help handle customer inquiries via phone and email. This is a unique opportunity to not only support customers but also play a pivotal role in building the culture of our brand-new U.S. office in Raleigh, North Carolina.
What Does a Junior Customer Supporter Do at Eupry?
As our Junior Customer Supporter, your primary responsibility will be to provide exceptional assistance and guidance to our customers, ensuring they have a seamless experience with our products and services. You'll work cross-functionally to keep communication clear and effective, and help us uphold the highest standards of support.
In this role, you will:
- Respond to customer inquiries via phone and email in a timely and accurate manner
- Troubleshoot and report product malfunctions
- Collaborate with internal teams to ensure the correct information is delivered to customers
- Help foster a supportive and positive team culture in our Raleigh office
Eupry's team includes 20+ nationalities, all collaborating on a mission to make storage compliance smarter and easier. In this role, you will report to the Customer Support Manager and work closely with international colleagues as well as help shape the environment in our new Raleigh office.
Why Join Eupry?
Eupry is transforming compliance in the Life Science industry, helping companies like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals ensure safe storage of critical products like medicines and vaccines.
You'll be part of an innovative team that's modernizing how compliance is done-making it smarter, faster, and more reliable.
With over 20 nationalities represented, we're a truly international company that values diversity, collaboration, and personal growth. You'll be supported, empowered, and part of building something meaningful-right from our new Raleigh office.
Eupry is fostering talent and career development in many shapes and sizes. By entering Eupry you'll be granted an opportunity to enter the pharmaceutical manufacturing industry. And the role as Junior Customer Supporter will be a door opener for your next career step whether it being with Eupry or in the Life Science industry.
Eupry is growing at over 100% year-over-year, and you'll be joining our new US headquarters in Raleigh alongside our Founder, Adam Hartmann-Kruckow. As part of your onboarding, you'll be invited to our European headquarters to meet the team, receive hands-on training, and connect with our CEO, Christian Jacobsen. Beyond learning about our products and services, you'll play a key role as a culture bearer-helping to shape and represent Eupry's values as we build our fast-growing American office.
Ready to Apply?
We conduct interviews on an ongoing basis, so don't wait to apply! Please submit your application in English, as it's our company language.
Requirements
What We're Looking For
You're an excellent communicator who takes pride in delivering top-notch service. You listen actively, think empathetically, and stay calm under pressure. You're self-motivated but enjoy being part of a team and contributing to something bigger than yourself. You're able to make decisions on your own, and document the reasoning for future learnings.
Qualifications:
- Fluency in English (additional languages are a plus)
- Strong problem-solving skills and attention to detail
- Service-minded with a strong sense of responsibility and ownership
- Prior experience in a customer-facing role is a plus
- Technical understanding of WiFi or IoT solutions is considered an advantage
- Must be authorized to work in the U.S.
Benefits
- 15 paid vacation days + 5 sick days (more with experience).
- Health and dental insurance.
- 401K available from July 1st 2026