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Commercial Office Supervisor

Springfield, IL • On-site

City of Springfield, Illinois
Public Administration • 1 - 5K employees
Learn more about City of Springfield, Illinoisexternal

$42K - $58K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

City of Springfield
is seeking applicants for
Commercial Office Supervisor
Department: Office of Public Utilities
Division: Commercial Office Manager
Work Location:
CWLP COMMERCIAL OFFICE
SPRINGFIELD, Illinois, 62701
United States
Work Hours: Monday - Friday, 8:30 am - 5:00 pm
Starting Rate: $42,911.50-$58,445.01
Eligibility Requirements: Open to All Applicants
Union: Non-Union Position
Final Date to Apply: 5/6/2026
Primary Duties and Responsibilities:
  • Dually supervise Customer Service staff in the call center and the walk-in area. Implement and adhere to standard operating procedures.
  • Assist the Senior Commercial Office Supervisor with all aspects of the Project Relief Program.
  • Directly supervise staff in handling complex customer complaints. Correspond with customers both by telephone and in person to resolve problems.
  • Assist Senior Commercial Officer Supervisor with all aspects of the Limited Metering Program.
  • Enforce the attendance monitoring program, schedule and monitor employee time off schedule, rotate daily shift coverage and overtime approval based on operational needs.
  • Recommend and implement improvements on carious Customer Service processes to ensure proficiency and efficiency in accommodating customers.
Required Qualifications:The ideal candidate will possess knowledge, skills,and mental development equivalent to the completion of two years of collegewith coursework in business administration or a related field, along withexperience in customer service utilizing a data-based customer informationsystem and at least two years of supervisory experience, or any equivalentcombination of training and experience. The candidate will also be expected tomaintain absolute confidentiality of all Commercial Office business, includingpersonnel matters, union and non-union affairs, purchasing activities, andproject-related information.
Preference for employment in all positions with the city shall be given to applicants who are full-time city residents.
To be eligible to apply, current City employees must have completed their probationary period and attained certified status in their current position.
Benefits:
  • Health, Dental, Vision and Life Insurance
  • Free Health Clinic
  • Pension Plan
  • Deferred Compensation
  • 4 weeks paid parental leave
  • 14 paid holidays
  • 10-25 paid vacation days, based on years of service
  • 12 paid sick days annually
  • Tuition Reimbursement

If assistance in applying is required, please notify the Office of Human Resources at 217-789-2446 or humanresources@springfield.il.us

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