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Non Call Center Jobs in Virginia (NOW HIRING)

ncmec

$15 - $18.75/hr

Non-Exempt DIVISION : Missing Children Division (MCD) DEPARTMENT : Call Center TRAVEL REQUIREMENT : None HOURS and SCHEDULE : This position is funded until June 1, 2028 24/7 Call Center operation ...

Acclaim Technical Services

Call Center Operator

Herndon, VA · On-site

$80K - $104K/yr

... non-native English speakers and pay close attention to details Must have the ability to adapt to ... call center experience managing a high volume of incoming calls is desired Must have basic typing ...

ClearanceJobs

Call Center Operator Jobs

Chantilly, VA · On-site

$80K - $104K/yr

... call center telephony and technology, data entry, and clerical processes Attention to detail is ... non-native English speakers and pay close attention to details Must have the ability to adapt to ...

New

Innovation At Work

Call Center Representative

Hampton, VA · On-site

$15.75 - $19.75/hr

Provides callers with routine non-technical information and refers to other questions to proper persons. * Performs related clerical/typing responsibilities associated with the switchboard. * Operate ...

Innovation At Work

Call Center Representative

Hampton, VA · On-site

$15.50 - $19.25/hr

Provides callers with routine non-technical information and refers to other questions to proper persons. * Performs related clerical/typing responsibilities associated with the switchboard. * Operate ...

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How much do non call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for non call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What types of tasks are typically handled in non call center customer service roles, and how do they differ from call center positions?

In non call center customer service roles, you’ll often handle customer inquiries via email, live chat, social media, or in-person rather than by phone. These positions typically involve responding to written requests, processing orders, troubleshooting issues, and documenting customer interactions. Compared to call center roles, non call center environments usually provide a quieter workspace and may offer more flexibility with task variety and communication methods. Collaboration with other departments, such as sales or technical support, is common to ensure customer needs are met effectively. This variety can make the work both challenging and rewarding, especially for those who prefer written communication.

What does a non call center job involve?

A Non Call Center job refers to roles that do not require employees to handle inbound or outbound calls, typically in a customer service or support environment. Instead, these positions may focus on tasks such as email support, live chat assistance, data entry, processing orders, or technical support via written communication. Non Call Center jobs can be found in a variety of industries and are ideal for individuals who prefer not to work on the phone, offering more flexibility and often less stress related to direct customer confrontation.

What is the difference between Non Call Center vs Customer Service Representative?

AspectNon Call CenterCustomer Service Representative
Work EnvironmentOffice, remote, or on-site; less call-focusedCall centers, customer support centers, or retail settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, patience, product knowledge
CertificationsOften none required; some technical certificationsCustomer service training or certifications may be preferred
Industry UsageVarious industries including tech, finance, healthcarePrimarily retail, telecom, and service sectors

Non Call Center roles typically involve diverse work environments and may require technical skills, whereas Customer Service Representatives mainly work in call centers or support centers focusing on direct customer interactions. Both roles share communication skills but differ in setting and specific requirements.

What are the key skills and qualifications needed to thrive in a non call center customer service role?

To thrive in a non-call center customer service role, you generally need strong customer service skills, problem-solving abilities, and experience in client-facing environments, often supported by a high school diploma or higher. Familiarity with CRM systems, ticketing platforms, and basic office software is typically required. Excellent communication, patience, and the ability to handle challenging situations with professionalism are valuable soft skills. These skills and qualities are crucial for delivering a positive customer experience and building long-term client relationships.

What are the most commonly searched types of Non Call Center jobs in Virginia?

The most popular types of Non Call Center jobs in Virginia are:

Non Call Center jobs near you
Infographic showing various Non Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Call Center Specialist

National Center for Missing & Exploited Children

Alexandria, VA • On-site

$18 - $22.50/hr

Full-time

Re-posted 9 days ago

Job description

National Center for Missing & Exploited Children
Position Description
TITLE: Call Center Specialist
LOCATION: Alexandria, Virginia or Lake Park, Florida
FLSA: Non-Exempt
DIVISION: Missing Children Division (MCD)
DEPARTMENT: Call Center
TRAVEL REQUIREMENT:
None
HOURS and SCHEDULE:
This position is funded until June 1, 2028
24/7 Call Center operation; must be available to work a swing shift of (9 AM - 5 PM, 10:00 AM - 6:00 PM or 12:00 PM - 8:00 PM). Employees must be able to work flexible, rotating shifts including weekends and holidays based on organizational and operational needs. Training is generally conducted during traditional first shift/business hours and takes approximately one month. This position is funded for a period of two years. The continuation of this position is contingent on the availability of additional funding and satisfactory performance. In the event that the funding for this position is reduced or ceases after the initial term, the position may be terminated. Efforts will be made to explore alternative funding sources, but continuation is not guaranteed.
REPORTS TO:
Works under the general supervision of the Manager, Call Center.
SUPERVISION EXERCISED:
None
RESPONSIBILITY FOR PUBLIC CONTACT:
Daily contact requiring courtesy, discretion, and sound judgment.
LICENSING AND CERTIFICATION:
Must be eligible to apply for NCIC certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain NCIC certification within three (3) months of hire and maintain certification including completion of all required training. NCIC certification requires background screening, to include fingerprinting, criminal history check, and professional references.
GENERAL DESCRIPTION:
Call Center Specialist is responsible for answering calls to the national 800 missing and exploited children hotline and accurately and expeditiously extracting and entering pertinent information while making sound judgment calls that will aid in the location, recovery, and reunification of missing children. Position is also responsible for responding to any disaster-related calls or inquiries that come through the national 800 number, through the NECLC hotline number or the Unaccompanied Minors Registry. This position is funded for a set duration and the contract will end on June 1st, 2028.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • This position requires the ability to access and use NCIC/Nlets data after successfully completing NCIC certification.
  • Respond to calls to the national 800 missing and exploited children hotline.
  • Intake accurate detailed reports on sightings and leads, on missing children including child exploitation and child pornography. Utilize available information to determine missing children case types.
  • Serve as a referral source to callers to include law enforcement, state clearinghouses, NPOs, and other resource organizations.
  • Determine appropriate publications for callers requesting mailed materials and enter orders into database.
  • Respond appropriately to missing and/or exploited children leads and information received via NCIC, news reports, online communication, Locater posters, TDD, AMBER Alerts, and/or messages by conducting callbacks to reporting parties and law enforcement agencies.
  • Enter CyberTipline Reports online of cases of child exploitation and child pornography.
  • Field calls to appropriate NCMEC personnel.
  • Direct caller to resources available on NCMEC's website.
  • Provide notifications to on-call case managers, FBI, and other agencies after hours, on critical missing children cases.
  • Take recovery reports of missing children and forward them to the appropriate case manager.
  • Maintain readiness for disaster-related requests that come through the NECLC that includes understanding how to best manage the various requests that come in as well as the various stakeholders involved. Complete necessary disaster reporting forms when required.
  • Complete all disaster-related training and updates, as required.
  • Participate in periodic NECLC drills.
  • Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide
  • Promote a professional image
  • Communicate with co-workers, management, Law Enforcement officials, and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures, and instructions.
  • Respond promptly when returning telephone calls and replying to correspondence.

EDUCATION AND EXPERIENCE:
  • Associate's Degree in Human Services, Criminal Justice, or related field; or equivalent degree and/or work experience combination.
  • Bachelor's degree preferred.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Good verbal, written and telephone communications skills.
  • Must have the ability to work flexible hours and regular weekend shifts.
  • Type minimum 40 wpm, error free.
  • If hired as a bilingual operator, must be fluent in English and foreign language.
  • Knowledge of word processing and database programs and applications.
  • Basic familiarity of the World Wide Web and Internet applications.
  • Strong verbal and written communication skills.
  • Excellent organizational and interpersonal skills.
  • Ability to prioritize multiple tasks.
  • Demonstrated word processing, spreadsheet and database software proficiency.
  • Adaptability, flexibility and ability to work as part of a team or in an individual capacity.
  • Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.

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