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Job Title: Safety Net Coordinator

Department: Safety Net

Reports To: Clinic & Safety Net Manager

FLSA Status: Non-Exempt

Pay Rate: $17.00 Hourly

SUMMARY:

The Safety Net Coordinator facilitates Safety Net programming focused on keeping pets in their homes and out of shelters. This position serves as a primary point of contact for individuals seeking assistance through the Safety Net program and provides clear information and support regarding available services. The Safety Net Coordinator works collaboratively with internal teams and external partners to support intake prevention efforts and the overall mission of Peggy Adams’ Safety Net initiatives. This position is also responsible receiving, sorting, organizing, and dispersing in-kind donations, maintaining partnerships with human service agencies, humane and animal welfare groups, and other organizations to support Peggy Adams Safety Net program efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Safety Net responsibilities

• Interface with clients in a diplomatic and tactful manner to assist them with all aspects of Peggy Adams’ programs and services.
• Enters animal and people records in shelter’s software.
• Understands and utilizes organization’s programs and services to keep pets in their homes, whenever possible (e.g., Peggy’s pantry, spay/neuter, wellness clinic, TNVR, etc.).
• Handles phone calls and emails from clients or, when appropriate, transfers them to the appropriate department.
• Assists “walk-in” clients based on individual situation, pet’s welfare, and shelter’s capacity for care.
• Maintains and updates the Safety Net, clinic, surgery, and foster calendar for all appointments.
• Schedules appointments for clients as needed.
• Follows Safety Net program standard operating procedures, protocols, and policies.
• Maintains and nurtures new and old relationships with community partners.
• Maintains other needed resources related to community need, such as mental health, substance abuse, legal, assistance with housing and benefits applications, distribution of health and hygiene supplies, and transportation assistance.
• Monitors and maintains records pertaining to the Safety Net program operations.
• Inventory handling, counting, ordering, restocking, and organizing.
• Provides accurate and timely answers to questions regarding services and programs at Peggy Adams.
• Works together with Pet Resource Coordinators in coordinating assistance to Safety Net Clients.
• Assists with checking clients in and out for surgery and clinic.
• Interfaces and cooperates with other departments within Peggy Adams.
• Accepts payments for services rendered.
• Understands and embraces the Pets for Life model to provide compassionate and tactful services for the community.
• Picks up and delivers supplies or pets as needed.
• Collects, sorts, organizes, and disperses in-kind donations.
• Point of contact for external agencies, groups, and individuals donating items.
• Determines suitability of donations for intended use and disposes of unusable items.
• Assists with donation pickups and drop offs, as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must provide accurate information to the public.
• Must have excellent oral and written communication skills and phone etiquette.
• High level ability to multi-task, organize, and perform detailed tasks efficiently and with accuracy.
• Must adhere to the company’s dress code.
• Ability to diffuse negative client situations and foster client bonding.
• Must have the ability to deal tactfully and effectively with the public.

• Detailed knowledge of applicable office skills.
• Ensures a clean, safe, and operational work area.
• Ability to work with dogs and cats of all breeds, sizes, and temperaments.
• Must embrace volunteerism, emphasizing the importance of volunteers in all aspects of medical Safety Net programs.
• Assists with other departmental needs as directed by management.
• Must support the Animal Rescue League’s mission, policies, and practices.
• Ability to work independently, demonstrate initiative, and to complete and report on projects.
• Ability to handle sensitive information with confidentiality, diplomacy, and tact.
• Ability to work under pressure, set priorities, and meet deadline.
• Must possess a valid Florida driver’s license with driving record acceptable to be added onto company vehicle insurance.

• One-year of related experience and/or training involving social work, human services, or customer service
• One-year of related experience and/or training involving veterinary clinic or animal shelter
• Thrift store experience or previous experience in sorting large volumes of donations
• Possess valid driver license with driving record acceptable to be insured by our carrier
• Bilingual, a plus

• High School Diploma or GED
• Computer skills include accessing databases, checking company email, etc.
• Working knowledge of Outlook, Word, Excel
• Bilingual, a plus

MATERIALS and EQUIPMENT USED

• Multiline phone system
• Computer
• Copier
• Cash Register and POS (Point of Sale) systems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee is consistently required to sit. In addition, the employee is constantly required to talk, hear, and use hands for grasping, reaching and other operative tasks. The employee is required to stand or move frequently. The employees will also be required to bend their neck and twist their body. The employee will be required to consistently lift animated or stationary objects of up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee is frequently exposed to an indoor office environment climate condition. The employee is occasionally exposed to outdoor weather conditions.
• The employee is frequently exposed to animal odors and animal fur.
• The noise level in the work environment is typically low to moderate.
• Employee exposed to biohazardous materials (i.e. urine, feces, bodily fluids, dirt, and mud).