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Talent Architect

Draper, UT, United States  |  Full Time

Redo now spans multiple product clouds across marketing, conversion, operations, and reverse logistics. We have 200 people, and three business units are entering their most important growth phase simultaneously. Our OMS, Checkout Optimization, and Recovery teams need world-class talent added to their ranks– not in a quarter, not after a requisition committee approves a headcount plan. Now.

That’s the opportunity.

Most companies hire a recruiter and hand them a stack of job descriptions. We’re not doing that. We’re hiring a Talent Architect — someone who understands what makes a great product engineer different from a great founding engineer, who can tell the difference between a seller who’s held a number and one who’s been carried by territory, and who treats every hire like a bet on the company’s future. Because it is.

This is not a support function. This is one of the most important roles at Redo right now. If you do this well, you will have personally assembled the teams that define the next era of the company.

Redo is organized around business units, each led by a General Manager with PL ownership and a founding engineer. The founding teams for OMS, Checkout Optimization and Recovery need a dedicated talent partner who operates with the same urgency, commercial instinct, and ownership mindset they do. Someone who doesn’t just fill seats but builds the team that wins the market.

We’ve tried staffing these teams through traditional recruiting, but it has been slow, generic, and disconnected from the actual business problems. We need someone who can understand the product and can sell Redo’s vision to candidates who have options.

You’ll be the embedded talent partner for OMS, Checkout Optimization, and Recovery. You don’t wait for a hiring manager to open a req — you’re in the planning meetings, you see the roadmap, and you’re already building a pipeline before the role is approved.

• Own end-to-end hiring for all roles across your three BUs: engineering, product, GTM, operations

• Partner directly with GMs to translate business strategy into hiring plans, role definitions, and candidate profiles

• Build and maintain a pipeline of candidates for roles that don’t exist yet — you anticipate what the business needs before it asks

• Run a metrics-driven recruiting operation: time-to-fill, offer acceptance rate, quality-of-hire, pipeline coverage — you know your numbers cold

This is where the non-traditional profile matters. You don’t post and pray. You hunt.

• Source candidates through direct outreach, network building, community presence, and creative channels — not just LinkedIn InMail

• Develop deep knowledge of the Shopify ecosystem, e-commerce SaaS, and adjacent verticals to identify talent that traditional recruiters miss

• Sell Redo’s vision, culture, and business unit opportunity to passive candidates who aren’t looking — and make them want to be

• Own the candidate experience end-to-end: from first touch to signed offer, every interaction reflects Redo’s brand and velocity

• Run structured interview processes that assess for builder mentality, bias to action, and commercial instinct — not just credentials

You’re not just filling roles — you’re building Redo’s reputation as the place the best people in e-commerce want to work.

• Develop compelling job descriptions and candidate-facing materials that differentiate Redo from every other Series A company competing for the same talent

• Build relationships with communities, events, and networks where exceptional operators and engineers spend their time

• Create content and narratives that showcase the GM model, the product clouds, and the founder-like opportunities at Redo

• Partner with Marketing on employer brand initiatives that drive inbound interest from high-caliber candidates

You’re building a function, not inheriting one.

• Design and implement a recruiting tech stack: ATS optimization, sourcing tools, interview scheduling, analytics

• Build repeatable playbooks for each role type — engineering, GTM, product, operations — that can scale as Redo grows

• Establish hiring standards and scorecards that align with each GM’s definition of an A-player for their BU

• Create feedback loops between hiring outcomes and business performance — you track whether your hires actually perform
  

You’ve probably never held the title “Recruiter.” You might be coming from sales, business development, consulting, venture capital, or an operating role at a startup where you realized that team-building was the highest-leverage activity you did. You understand how businesses work, you can read a PL, and you know that hiring is a sales process — you’re just selling the opportunity instead of the product.

• 1-3+ years of professional experience in a high-performance environment — startups, consulting, sales, venture, talent, or operating roles where you personally identified and closed top talent

• Demonstrated ability to build relationships with senior technical and business talent and convince them to make career moves

• Commercial instinct: you understand that every hire has an ROI, and you can articulate why one candidate is worth waiting for and another isn’t

• Track record of building something from scratch — a team, a pipeline, a function, a process — and showing measurable results

• Exceptional written and verbal communication — you can write a job description that makes someone stop scrolling, and you can hold your own in a conversation with a senior engineer or a GM

• Experience in e-commerce, SaaS, or the Shopify ecosystem — you know the talent landscape and where the best people are

• Background in sales, business development, or consulting where you learned to prospect, qualify, and close

• Familiarity with recruiting tools and platforms (Ashby, Lever, LinkedIn Recruiter, etc.)

• Experience at a company that scaled from 100-500 employees — you’ve seen what good hiring looks like at this stage

• Venture capital, private equity, or corp dev experience where you evaluated talent as part of investment diligence

• Operator, not administrator — you don’t manage a process; you drive outcomes. You’re closer to a GM than an HR generalist.

• Competitive — you treat every open role like a deal. You track your pipeline, you know your conversion rates, and losing a candidate to a competitor bothers you.

• Relentlessly resourceful — the best candidate for a role isn’t on a job board. You find them anyway.

• High EQ, low ego — you’ll work across three GMs with different styles, priorities, and urgencies. You adapt without losing your own point of view.

• Builder mentality — you don’t need a playbook; you write it. You’re comfortable operating in ambiguity and creating structure where none exists.

• Embed with each GM: attend product reviews, pipeline meetings, and strategy sessions for OMS, Checkout Optimization, and Recovery

• Audit every open and upcoming role across all three BUs — understand the real requirements, not just the job descriptions

• Map the competitive talent landscape: who are the best people in these domains, where do they work, and what would it take to move them

• Establish your recruiting metrics baseline and reporting cadence

• Close at least 3-5 hires across your three BUs — with demonstrably higher quality and faster time-to-fill than previous efforts

• Launch a structured sourcing program targeting passive candidates in the Shopify ecosystem

• Build interview playbooks and scorecards for each role type, calibrated with each GM

• Deliver a quarterly hiring plan aligned to each BU’s revenue and product roadmap

• Every BU GM considers you their most valuable non-engineering, non-sales resource

• Time-to-fill for critical roles is under 30 days

• Offer acceptance rate exceeds 85%

• You’ve built a talent pipeline that covers 2-3x the projected hiring need for each BU

• Redo’s employer brand is recognized in the Shopify ecosystem — inbound candidate quality has measurably improved

• Recommendation on team expansion: additional talent partners for other BUs or specialized functions
  

Redo is an e-commerce platform that provides returns management, order tracking, package protection, customer support, checkout optimization, marketing, and cross-border solutions for Shopify merchants. We serve DTC brands on Shopify, Shopify Plus, BigCommerce, CommentSold, and Salesforce Commerce. We’re organized into seven product clouds, backed by venture capital, and headquartered in Draper, Utah.

Our product surface is expanding rapidly through organic development and strategic acquisitions. We’ve completed four acquisitions in the last 18 months and are actively investing in AI-native commerce, checkout optimization, and platform diversification. The teams you’ll build are central to how we win in every one of these markets.

• Working with a dynamic and innovative team in the fast-growing e-commerce industry.

• On-site gym with showers, pickleball, and basketball.

• Flexible PTO company holidays.

• Monthly allowance for purchases from e-commerce stores to support both existing and potential customers.

• Company HSA contributions.

• Weekly lunches fully stocked break room.

• $100/month babysitting reimbursement.

• Office is minutes from biking and running trails.

This opportunity is 100% in-office in Draper, Utah.

Redo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and supported.