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Nlx Jobs in Texas (NOW HIRING)

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Nlx information

What is an nlx?

NLX professionals are experts who specialize in Natural Language Experience (NLX), which involves designing and developing conversational interfaces, such as chatbots and voice assistants, that enable users to interact with computer systems using natural language. Their role often includes understanding user needs, creating dialog flows, and ensuring that virtual assistants can interpret and respond to human language effectively. NLX professionals often work closely with UX designers, software engineers, and data scientists to optimize user experiences and improve the accuracy of automated responses. They may use tools like natural language processing (NLP) frameworks, machine learning, and user feedback to refine conversational systems.

What are the key skills and qualifications needed to thrive as an nlx engineer?

To thrive as an NLX engineer, you need a strong background in natural language processing, machine learning, and computer science, often with a relevant degree and experience in programming languages like Python. Familiarity with NLP frameworks (such as spaCy, NLTK, or Hugging Face), cloud platforms, and knowledge of AI model deployment are typically required. Strong problem-solving skills, collaboration, and attention to detail help you design effective conversational interfaces and improve user experience. These skills ensure that NLX solutions are accurate, scalable, and user-centric, enabling seamless communication between humans and machines.

What are some common challenges faced by nlx engineers when developing conversational AI solutions?

NLX Engineers often encounter challenges such as designing natural, intuitive conversational flows that accurately interpret user intent, handling ambiguous or unexpected input, and ensuring seamless integration with backend systems. Collaboration with UX designers, product managers, and data scientists is essential to iteratively improve AI accuracy and user satisfaction. Additionally, NLX Engineers must stay updated on evolving NLP technologies to implement scalable, secure, and effective solutions that meet diverse user needs.

What is the difference between Nlx vs Network Technician?

AspectNlxNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA (sometimes)CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, enterprise networks, IT departmentsTelecommunications companies, corporate IT, service providers
Industry UsageIT, telecommunications, data managementNetworking, telecommunications, IT support

Both Nlx and Network Technician roles involve network setup, maintenance, and troubleshooting, often requiring similar certifications like CompTIA Network+ and Cisco CCNA. Nlx may focus more on specific network management systems, while Network Technicians typically work directly with hardware and network infrastructure. They are often employed in similar environments such as data centers and corporate IT departments, making their roles closely related but with slight differences in focus.

What are popular job titles related to Nlx jobs in Texas?

For Nlx jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Nlx jobs in Texas look for?

The top searched job categories for Nlx jobs in Texas are:

Nlx jobs near you
Infographic showing various Nlx job openings in Texas as of August 2026, with employment types broken down into 71% Full Time, 22% Part Time, and 7% Contract. Highlights an 70% Physical, and 30% Remote job distribution.

Amazon Connect CX and Platform Specialist, Senior Consultant

TTEC Digital

Austin, TX • Remote

$105K - $140K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 29 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive.

The TTEC Digital AWS Partner Practice is comprised of more than 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered more than 500 AWS customer launches that improved customer experience for more than 3.5 million conversations to date.

TTEC Digital is seeking an Amazon Connect CX and Platform Specialist, Senior Consultant to join our team. This is a remote role based in the US.  As a key member of our delivery teams, the Amazon Connect CX and Platform Specialist designs, configures, and supports AI-enabled contact center experiences in Amazon Connect. This role turns customer experience requirements into working Amazon Connect capabilities across contact flows, Lex orchestration, voice and chat journeys, Agent Workspace, Contact Lens, routing, queue operations, reporting, and external system integrations. The ideal candidate is hands-on with Amazon Connect and comfortable working at the boundary of traditional CCaaS, conversational AI, and agent-assist capabilities.

What you'll be doing:
  • Design and configure Amazon Connect contact flows, including self-service IVR, authentication branches, error and retry handling, DTMF fallback paths, transfers, routing logic, and escalation patterns.
  • Build natural language IVR and AI-integrated contact flow experiences using NLU-based intent routing, confidence-driven escalation, and Amazon Lex orchestration within Amazon Connect.
  • Implement omnichannel customer experiences across voice and chat, including channel-specific response design and seamless handoff to live agents.
  • Configure and optimize Amazon Connect Agent Workspace capabilities, including screen pops, Amazon Q in Connect, real-time knowledge suggestions, and agent-assist context passed from customer interactions.
  • Configure Contact Lens capabilities such as transcription, sentiment analysis, compliance keyword detection, auto-summarization, and after-call work automation where appropriate for the client solution.
  • Support operational CCaaS design and implementation, including queue management, routing profiles, supervisor tooling, real-time reports, historical reporting, and agent or queue performance metrics.
  • Integrate Amazon Connect with external systems using SaaS APIs, CRM screen pops, analytics platforms, and data lake patterns needed to support reporting and operational visibility.
  • Partner with conversational designers, GenAI specialists, business stakeholders, and engineering teams to ensure platform build, customer journeys, AI integrations, and operational reporting align to the solution design.
Skills and experience you bring:
  • Hands-on Amazon Connect experience, including Contact Flows, Agent Workspace, Contact Lens, reporting, queue configuration, routing, and supervisor capabilities.
  • Experience building self-service IVR flows and AI-integrated customer journeys in Amazon Connect.
  • Experience with Amazon Lex or comparable NLU/intent-routing patterns in a contact center environment.
  • Experience integrating Amazon Connect with external systems, including CRM screen pops, SaaS APIs, and external analytics platforms.
  • Understanding of operational CCaaS concepts such as queue management, routing strategy, agent performance metrics, supervisor workflows, escalation paths, and reporting.
  • Ability to work from incomplete or high-level business requirements and translate them into practical Amazon Connect platform designs and implementation tasks.
  • Functional understanding of agile delivery methods and experience collaborating with project managers, business analysts, developers, architects, and client stakeholders.
  • Comfort working where traditional CCaaS capabilities intersect with AI-driven customer and agent experiences.
Preferred experience:
  • Experience with Connect AI Agents, Amazon Q in Connect, NLX, ACXD, or other AI-enabled contact center capabilities.
  • Experience in financial services, healthcare, public sector, or another regulated industry.
  • Experience with bilingual or multilingual journey design.
  • Experience with data lake configuration, contact center analytics, or external reporting integrations.
  • Experience supporting production readiness, operational handoff, and post-launch optimization for Amazon Connect implementations.
$105,000 - $140,000 a year
#LI-BN1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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