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Nintendo Player Experience Jobs (NOW HIRING)

Nintendo

Sr Manager, Live Events Production

Redmond, WA · On-site

$145K - $261K/yr

... shape how Nintendo engages players on a global stage. DESCRIPTION OF DUTIES * Identifies ... SUMMARY OF REQUIREMENTS * 8 years of experience in product development, event production or related ...

Nintendo

Sr Software Engineer - Gameplay (NST)

Redmond, WA · On-site +1

$137K - $180K/yr

... players. If this sounds like you, we would love to see your resume! Nintendo is an equal ... Mentors less experienced members of the team. * Makes recommendations regarding system ...

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All JobsNintendo Player Experience Jobs

Nintendo Player Experience information

See salary details

$29K

$47.1K

$64.5K

How much do nintendo player experience jobs pay per year?

As of Jun 11, 2026, the average yearly pay for nintendo player experience in the United States is $47,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $48,000.00 per year, depending on experience, location, and employer.

What is the difference between Nintendo Player Experience vs Nintendo Customer Support Specialist?

AspectNintendo Player ExperienceNintendo Customer Support Specialist
Required CredentialsCustomer service skills, gaming knowledgeCustomer service skills, technical troubleshooting
Work EnvironmentGaming events, retail stores, online platformsCall centers, online chat, in-store support
Industry UsageEnhancing player engagement and satisfactionResolving customer issues and technical problems

While both roles focus on customer interaction within Nintendo, the Nintendo Player Experience primarily aims to enhance overall player engagement and enjoyment, often involving direct interaction at events or online. In contrast, the Nintendo Customer Support Specialist concentrates on resolving technical and service-related issues through support channels. Both roles require strong communication skills but differ in their focus areas within the gaming industry.

What is a Nintendo Player Experience representative?

A Nintendo Player Experience representative is a customer service professional who assists Nintendo users with questions, troubleshooting, and support related to Nintendo products, games, and services. They interact with customers through various channels such as phone, email, and chat, providing guidance on account management, hardware issues, and gameplay concerns. Their goal is to ensure a positive and enjoyable experience for all Nintendo players by resolving issues efficiently and sharing helpful information.

How does the Nintendo Player Experience role interact with other teams to resolve player issues effectively?

In the Nintendo Player Experience role, collaboration with various departments—such as technical support, product development, and quality assurance—is essential to address and resolve player concerns efficiently. Team members often escalate complex issues to specialized groups, work closely with engineering to troubleshoot bugs, and communicate feedback from players to game designers for future improvements. This cross-functional teamwork ensures that player issues are resolved promptly and that their feedback informs product enhancements, creating a more enjoyable gaming experience for all.

What are the key skills and qualifications needed to thrive as a Nintendo Player Experience Specialist, and why are they important?

To thrive as a Nintendo Player Experience Specialist, you need strong customer service skills, problem-solving abilities, and a thorough understanding of Nintendo products, often supported by previous experience in support or retail roles. Familiarity with CRM systems, ticketing platforms, and basic troubleshooting tools is typically required. Excellent communication, patience, and a genuine enthusiasm for gaming help deliver exceptional support and foster positive interactions. These skills ensure customer satisfaction, efficient resolution of issues, and reinforcement of brand loyalty for Nintendo.
Infographic showing various Nintendo Player Experience job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 79% Part Time, 19% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,094 per year, or $22.6 per hour.
Sr Manager, Live Events Production

Sr Manager, Live Events Production

Nintendo

Redmond, WA • On-site

$145K - $261K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Nintendo rating

8.0

Company rating: 8.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

95th of 188 rated software companies

Job description

Nintendo of America
About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.
We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/.
Bring world-class competitive play experiences to life for millions of Nintendo fans.
As Senior Manager, Live Event Production, you'll contribute to the strategic vision and lead the end-to-end execution of Nintendo's in-person and digital competitive events across North America, partnering closely with global teams, executives, and creative collaborators. This role involves hands-on leadership-overseeing event production, vendor partnerships, content creation, and a high-performing team-to deliver polished, player-first experiences that reflect Nintendo's iconic IP, product excellence, and storytelling. If you thrive at the intersection of live production, competitive gaming, and cross-functional leadership, this is an opportunity to shape how Nintendo engages players on a global stage.
DESCRIPTION OF DUTIES
  • Identifies, establishes and aligns competitive play strategy and objectives with Competitive Play Executive Team.
  • Communicates strategies, objectives, and progress to executives and internal cross-functional teams, ensuring executional integration and alignment across all levels of the organization.
  • Leads, develops and mentors the Competitive Play team and all team members; cultivates a positive team culture and an environment that encourages employees to develop new capabilities and maximize professional growth.
  • Leads the planning and execution of all in-person and online competitive events. Tracks and reports results, trends and opportunities to executives and stakeholders.
  • Ensures strong global coordination and alignment through regular ongoing communication with global competitive play stakeholders across Nintendo Company Limited (NCL), Nintendo of Europe (NOE), and other territories and organizations.
  • Leads project management of all competitive play activities and collaborates with key stakeholders to deliver on all project milestones.
  • Drives creation of content marketing and supporting video assets in support of all competitive play executions.
  • Partners with division and team leadership to develop and communicate the strategic vision and direction for competitive play events to internal teams and stakeholders.
  • Identifies and manages key outside vendors and production partners, ensuring quality execution in accordance with Nintendo philosophy and standards across all event production, approvals, and other deliverables; manages partner relationships.
  • Balances input and feedback from NOA executives, NCL management, development teams, supervisors, North American market factors, Product Development and Publishing (Treehouse), campaign planning, and product knowledge for successful product launches and event production and execution in North America.
  • Works closely, effectively, and in cooperation with multimedia support staff in creating and reviewing key video assets in support footage.
  • As designated, may represent Nintendo as an official corporate spokesperson; successful completion of training required.

SUMMARY OF REQUIREMENTS
  • 8 years of experience in product development, event production or related field.
  • 5 years of people management experience.
  • Excellent verbal and written communication skills with the ability to gain cooperation among multiple departments and individuals representing various functions
  • Strong interpersonal skills with the ability to work closely, cooperatively, and effectively with different departments and with parent company required
  • Valid passport may be required for international travel
  • Training in project management skills, tools and techniques.
  • Undergraduate degree in Business or applicable field.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.
This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.
Pay Range:
$145,150-$261,200 USD

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