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Night Shift Remote Call Center Jobs in Reston, VA

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote work requires a high level of trust in our employees, and we strictly adhere to the details ... Experience building and maintaining shift schedules, call trees, and stakeholder notification ...

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

Remote work requires a high level of trust in our employees, and we strictly adhere to the details ... Experience building and maintaining shift schedules, call trees, and stakeholder notification ...

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... with shift coverage planning, ticket routing, and escalation management. * Generate weekly and ... Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware) * Strong Excel or reporting ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking, troubleshooting and resolving IT incidents and service requests * Fulfilling requests and resolving ...

AMBA

Inside Sales Insurance Specialist

Silver Spring, MD · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Washington, DC · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Arlington, VA · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rockville, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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All JobsCall Center JobsNight Shift Remote Call Center JobsNight Shift Remote Call Center Jobs in Reston, VA

Night Shift Remote Call Center information

See Reston, VA salary details

$11

$17

$26

How much do night shift remote call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for night shift remote call center in Reston, VA is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.76 per hour, depending on experience, location, and employer.

What is a night shift remote call center?

A night shift remote call center job involves handling customer service calls, inquiries, or technical support during nighttime hours while working from home or another remote location. Employees are typically expected to respond to customer needs, resolve issues, and sometimes process orders or provide information about products and services. This role is ideal for people who prefer working at night or need a flexible schedule and can efficiently communicate and troubleshoot problems over the phone or via online chat. Night shift remote call center agents often use specialized software and must have a reliable internet connection. These positions are common in sectors that need 24/7 support, such as technology, healthcare, or retail.

What are the key skills and qualifications needed to thrive as a night shift remote call center agent?

To thrive as a Night Shift Remote Call Center Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency are typically required. Exceptional patience, self-motivation, and the ability to stay focused during night hours set top performers apart. These skills ensure effective customer support, high satisfaction ratings, and reliable service coverage during off-hours.

What are some common challenges faced by remote call center agents working the night shift, and how can they be managed?

Remote call center agents on the night shift often encounter challenges such as maintaining alertness during non-traditional hours, managing work-life balance, and handling increased call volumes due to limited staffing overnight. To overcome these, it's important to establish a consistent sleep schedule, create a dedicated and distraction-free workspace, and utilize available wellness resources provided by employers. Regular check-ins with supervisors and virtual team meetings can also help agents stay connected, supported, and engaged despite working remotely at night.

What is the difference between Night Shift Remote Call Center vs Customer Service Representative?

AspectNight Shift Remote Call CenterCustomer Service Representative
Work EnvironmentRemote, night hours, call center settingTypically in-office or remote, daytime or flexible hours
Required SkillsCommunication, problem-solving, tech proficiencyCommunication, patience, product knowledge
CertificationsNone usually required, some companies prefer customer service trainingNone typically required, some roles may prefer training certifications
Industry UsageCommon in customer support, tech, retail sectorsCommon across various industries including retail, tech, healthcare

The Night Shift Remote Call Center and Customer Service Representative roles share similar skills and industry usage, but differ mainly in work hours and environment. Night shift roles focus on overnight support, often remotely, while customer service reps may work during regular hours. Both roles require strong communication skills and may not require formal certifications.

What are popular job titles related to Night Shift Remote Call Center jobs in Reston, VA?

For Night Shift Remote Call Center jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Night Shift Remote Call Center jobs in Reston, VA look for?

The top searched job categories for Night Shift Remote Call Center jobs in Reston, VA are:

What cities near Reston, VA are hiring for Night Shift Remote Call Center jobs?

Cities near Reston, VA with the most Night Shift Remote Call Center job openings:

Night Shift Remote Call Center jobs near you
Infographic showing various Night Shift Remote Call Center job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 3% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,255 per year, or $17.9 per hour.

Remote Customer Service Representative

Liveops

Silver Spring, MD • Remote

$20/hr

Contractor

Re-posted 5 days ago

Job description

Tax Software Support – Independent Contractor

Location: Remote (US-Based)

Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.
Requirements
  • Experience taking inbound and outbound calls.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.
Preferred Qualifications
  • Available to provide services on April 14 and 15.
  • Comfortable using video chat and screen-sharing tools.
  • Adaptable to changing procedures and tech challenges.
  • Experience with inbound/outbound customer support; call center experience is a plus.
Hours
  • Choose your own schedule by self-scheduling 30-minute blocks or commits.
  • Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
  • Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.
Compensation
  • Submit invoices and receive payment for completed services pursuant to contract.
  • Invoice $0.34 per minute of talk time for providing services January–April.
  • Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
  • Additional performance-based pay may be announced during the season.
  • ICs are responsible for their own taxes and expenses.
  • Earn up to $20/hour; earnings vary and are not guaranteed.
Computer Requirements
  • CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
  • Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
  • OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
  • Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.
  • Review the Liveops Mobile Device and Security Requirements
Application and Certification Process
  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.
Background Check

For a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements

Important Notes
  • Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
  • Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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