Newcomers Support Worker Jobs in Maple Ridge, BC

Job Title: Newcomer Information & SupportWorker, Dari & Pashto 
Language: English, Dari and Pashto

Status: Regular, Part-time (Union position)
Vacancies: 2
Grid: 10
Wage: $27.53 - $31.57/hr (starting at $27.53)
Hours: 28 Hours/Week
Schedule: Monday-Friday, 9:00 am - 4:30 pm (hybrid schedule)

Start Date: ASAP
End Date: March 31, 2028 (with possibility of extension)

Date Posted: September 8, 2026
Closing Date: Open Until Filled

Please note that internal applicants must apply by September 15, 2026 internal applications received after this date will not beconsidered as internal and seniority will not apply position will remain openuntil filled.

The Opportunity:

We are currently recruiting for the role of NewcomerInformation and Support Worker - Dari & Pashto to joinour team in Surrey, B.C.  The Newcomer Information and Support Workersprovide newcomer immigrants and refugees with information, orientation, servicelinking and short-term adaptation counseling to facilitate their successfulsettlement and integration into the community. As part of this process, theworker acts as a liaison between the immigrant and/or refugee client, and thethird-party service providers to facilitate the communication and access toprograms and services.

The Key Areas of Responsibility are: 

• Gather information to assess the needs and issues of newcomer immigrants and refugees and their families, and to develop and implement an action plan to meet these identified needs;
• Identify potential and actual risks and barriers encountered by the client and/or his family to access programs and services that are necessary for the successful settlement and integration into the community;
• Apply the strengths-based framework, explore with the client/client family past and present coping strategies to address identified challenges/issues, with the goal of facilitating the development of effective coping skills and support mechanisms;
• Assist clients in accessing appropriate programs and services for which they are eligible, and to ensure successful linking to these services. This includes liaising between the client and a third-party service provider to link clients to appropriate community and government resources and support services, making referrals to resources related to the economic, legal, social, health, cultural educational and recreational facilities, and assisting clients to complete application forms, such as child tax benefit, childcare subsidy, CPP, MSP, OAS, etc.
• Provide information concerning clients rights and obligations as a service recipient and resident of Canada;
• Provide interpretation services (both language and cultural) to facilitate interaction/interface between immigrant and/or refugee clients and the community;
• Detect issues such as depression, family violence, substance abuse, intergenerational conflicts through the early identification of warning signs that may be present in part as a result of the cultural adjustment challenges faced by the client/client family and to refer clients to the appropriate support services;
• Provide life skills support to assist immigrant and/or refugee client families in coping with various daily living activities, such as banking, shopping, English language acquisition, transportation, and access to a variety of community services;
• Plan, coordinate and/or provide educational workshops on a variety of topics related to the successful settlement and integration of newcomer immigrants and refugees, such as household management and budgeting, Canadian cultural norms and systems, Canadian laws and regulations regarding child-rearing, income tax, social benefits, etc.

Qualified candidates will possess:

• Degree in Social Work or related human services, or Diploma in Community Social Services, and one (1) year recent community services related work experience, or an equivalent combination of education, training, and experience;
• Written and verbal fluency in English, Dari & Pashto speaking at a professional level;
• Demonstrated knowledge of the needs and issues of immigrants and refugees in Canada;
• Must be comfortable working with individuals who have experienced trauma;
• Ability to respond to or assist in emergency situations;
• Strong interpersonal, mediation, negotiation and conflict resolution skills;
• Knowledge and understanding of legislation and policies relevant to immigrants and/or refugees in Canada;
• Knowledge in the areas of needs and risk assessment, family dynamics, the impact of trauma, and the settlement and integration process;
• Ability to promote and implement education and support group services;
• Demonstrated cultural awareness in working with others;
• Sound knowledge of community resources, programs, and services;
• Demonstrated ability to independently and as part of a team;
• Working knowledge of standard office equipment and software applications.

A Criminal Record Check is a requirement ofemployment.  

Please note that we currently have staff on the recall list.If an applicant on the recall list applies to this vacancy, the provisionsunder Article 13.5 "Recall" of the Collective Agreement will applyand we will not consider internal applications from those with lessseniority. 

APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter asseparate attachments.  As part of the application process, you will beprompted to complete a short questionnaire. Please ensure all questions areanswered. 

To view all opportunities at DIVERSEcity visitwww.dcrs.ca/work-with-us/.

ADDITIONAL INFORMATION:

This position is based in our Surrey office and offers ablend of in-office and remote work.  DIVERSEcity has implemented newsafety procedures for in-office and in-person work, to view our safety plan,please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/.  Successful candidates will be provided with the training and equipment tosafely carry out their duties, ensuring the best protection for our staff andclients.

This position is not available for sponsorship, onlycandidates legally entitled to work in Canada can be considered.  Resumesmay be reviewed as they are received and the position may close withoutnotice.   

DIVERSEcity is committed to employment equity and encouragesapplications from people of all gender identities and expressions, persons withdisabilities, Indigenous peoples and visible minorities. Persons withdisabilities who anticipate needing accommodations for any part of theapplication and hiring process may contact our HR department atrecruitment@dcrs.ca. Any personal information provided will be maintained inconfidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registeredcharity devoted to helping newcomers. For 46 years we have focused on providingspecialized services newcomers to find employment, learn English, find housing,deal with family challenges, work through mental health issues and accessmedical care. DIVERSEcity is a client-centred organization committed to qualityand accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in thisopportunity; however, only those selected for an interview will becontacted.  

Employment Type: PART_TIME