Company DescriptionNeXt I.T., specializes in industry-specific technology solutions for small and medium-sized organizations. The NeXt I.T. team is certified in the selection, implementation, and support of Microsoft, VMware, Cisco, VoIP, and networking, along with website development, internet marketing, and e-commerce platforms. More information is available at www.next-it.net
Job DescriptionThis position provides the third level of network support to clients by handling service requests that have been escalated by lower tiers. Support will be provided remotely over the phone or via email. They will be required to develop solutions for complex networking issues. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations virtually and on hardware. Cisco certifications required.
Essential Duties:- Establishes networking environment by designing system configurations; directing system installation; defining, documenting, and enforcing system standards.
- Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
- Secures network system by establishing and enforcing policies; defining and monitoring access.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
- Reporting network operational status by gathering, prioritizing information.
Qualificationsโข 4 or more years of recent networking experience
โข One or more of the following certifications: CCNA, CCNP, CCIE
โข Must be resourceful and able to take initiative in a dynamic environment
โข Ability to effectively and efficiently troubleshoot technical problems
โข Knowledge of current Cisco and Microsoft Networking Systems
โข Knowledge of phone and VoIP systems
โข Advanced knowledge of system hardware
โข Advanced knowledge with network troubleshooting
โข Professional customer service skills
โข Strong written and oral communication skills
โข Ability and willingness to work in an environment that offers 24x7x365 support
Additional InformationMust be able to pass criminal background check and valid drivers license.
All your information will be kept confidential according to EEO guidelines