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Service Transition Specialist

About the role

• The Group Technology Sourcing transformation program is to create GTO Expert Services. The Expert Services organization will comprise of a network of virtual Centers of Excellence or Expertise (CoEs)
• Expert Services will focus on the delivery, continual improvement and optimization of the specialist services they provide to the business
• Expert Services teams will have the authority to lead, support and add value through thought leadership and leveraging specialist skills, expertise and knowledge across the group on a consistent manner
• The Global Business Enablement Expert Unit is one of the 4 expert units in GTO Expert Services. This unit will advise, design, build, transition and provide compliance for large and complex product business in our operating countries. The
  expert unit also provides all complementary services where Global product delivery is also required using: export, partnering or local supply.
• The Transition and Take On specialist will work with a range of internal service providers, functions and customer teams to transition new customers or new contracts with existing customers into CC delivery teams. The Transition and Take
  On specialists will project manage the various workstreams required to successfully setup the systems, process, roles and responsibilities to support and deliver contracted requirements
• The Transition and Take on Specialists will report into a Group Manager and will work under supervision but will be expected to prioritize own workload and ensure tasks are completed within agreed timescales

This role sits onsite in our Norcross, GA office

What you'll be doing

• Manages project take-on in a structured with a quality first approach
• Ensures there is no solution or service creep (against proposal or contract)
• Identification of the supply chain shares on the basis of the contract won with hardware supply share
• Preparation, implementation and follow-up of customer appointments or workshops with the customer
• Conceptual design of supply chain relevant processes according to current standards, best practices and efficiency aspects
• Clarification of opportunities and risks with the account team
• Intensive and timely coordination with the relevant team leaders within GTS
• Participation in transition meetings and workshops concerning the implementation for the customer
• Final acceptance of the processes for service provision (incl. tests of B2B connections, shop connections if provided for)
• Documentation of GTS services (including change management and reporting services) and handover of documentation to customers, Account and GTS teams
• Ensures SLA’s, KPI’s and reporting are tracked and met
• Achieves profitability and customer satisfaction on projects through astute commercial management
• Develops, builds and maintains strong relationships both internally and externally in order to achieve project objectives
• Produces management reports through relevant tools to provide up to date information on project progress
• Produces required project documentation to enable successful project outcomes
• Coordinates and plan resource requirements to ensure project outcome deadlines are adhered to
• Complies with Projects Practice lifecycle to ensure best practice
• Acts in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization
• GTS Transition and Take On Specialists will work on contracts and projects that include product supply requirements amongst other services. Contracts and projects without product supply or entirely services or maintenance will not within the scope of GTS Transition & Take On specialists

What you have

• At least 1-2 years experience in a similar position
• Commercially astute/experience or comparable qualification
• Distinctive organizational strength
• Sound knowledge of MS-Office
• Prince2 Practitioner qualification or equivalent
• Experience of working in a project team on at least 2 projects
• Knowledge of initiation, change management, risk management, and the principles and practicalities of running projects
• Excellent interpersonal skills and ability to build relationships
• Manages own and others workload
• Incorporates input from a broad set of business stakeholders as needed
• Aware of long-term trends in the business
• Adapts to uncertainty
• Sponsors and enables process changes while building support for change across the entire business
• Define processes to align with available technologies and future plan with views to influence the business to achieve strategic goals
• Seeks to optimize end-to-end process efficiency but emphasizes effectiveness objectives
• Able to remove internal barriers and align process incentives
• Expert understanding of the trade-offs made in process design at each step of process on upstream and downstream activities and stakeholders
• Expert ability to identify, define, and create SLA metrics through an understanding of organization's process requirements

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us