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Network Support Associate Jobs in Florida (NOW HIRING)

Oscar Health

Provider Network Associate

Orlando, FL · Remote

$87K - $114K/yr

The Provider Network Associate supports the overall accessibility, availability and quality of Oscar's Provider Network through the execution of specific network development functions. This role will ...

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Bennett Thrasher

Network Consultant

Fort Myers, FL

Develop effective working relationships with clients and firm associates * Work effectively in ... Contribute and support new ideas on internal processes and client engagements * Work with members ...

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Network Support Associate information

What is a network support associate?

Network Support Associates are IT professionals who assist in maintaining and troubleshooting computer networks within an organization. Their responsibilities typically include monitoring network performance, diagnosing connectivity issues, performing routine maintenance, and providing technical support to end-users. They play a crucial role in ensuring network reliability and security, often working closely with network administrators and other IT staff. Entry-level in nature, this role is ideal for those looking to build a career in networking or IT support.

What are the key skills and qualifications needed to thrive as a network support associate?

To thrive as a Network Support Associate, you need a solid understanding of networking fundamentals, troubleshooting, and often an associate degree in IT or a related field. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or Cisco CCNA are typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you address technical issues efficiently and support end-users. These skills are crucial for maintaining network reliability, ensuring quick resolution of issues, and delivering quality technical support.

What are some common challenges faced by a network support associate, and how can they be managed effectively?

Network Support Associates often encounter challenges such as troubleshooting connectivity issues, balancing multiple support requests, and keeping up with evolving network technologies. Managing these challenges requires strong analytical skills, effective prioritization, and proactive communication with team members and end-users. Staying up-to-date with the latest network protocols and tools, as well as participating in regular training, can also help associates handle technical problems efficiently and contribute positively to the team's success.

What is the difference between Network Support Associate vs Network Technician?

AspectNetwork Support AssociateNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, or higher certifications
Work EnvironmentHelp desk, remote support, office settingsOn-site troubleshooting, hardware setup, network installation
Job ResponsibilitiesAssist users, monitor networks, perform basic troubleshootingInstall, configure, repair network hardware, perform detailed diagnostics

While both roles involve supporting network systems, a Network Support Associate primarily provides user support and monitors networks, often remotely. In contrast, a Network Technician handles hands-on hardware installation, repairs, and detailed troubleshooting on-site. The roles overlap in certifications and industry usage but differ in daily tasks and work environment.

Is networking a high paying job?

Network Support Associates typically earn salaries that are competitive within the IT industry, with pay often increasing with experience, certifications, and specialized skills such as knowledge of network security or Cisco systems. While not always among the highest-paying IT roles, it can offer a stable income and opportunities for advancement.

What are the most commonly searched types of Network Support jobs in Florida?

The most popular types of Network Support jobs in Florida are:

What cities in Florida are hiring for Network Support Associate jobs?

Cities in Florida with the most Network Support Associate job openings:

Infographic showing various Network Support Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Associate, Network Control

Melbourne, FL

L3HHCM20
See more jobs at L3HHCM20external

Full-time

Re-posted 6 days ago

Job description

Job Title: Senior Associate, Network Control

Job Code: 44060

Job Location: Melbourne, FL

Job Description:

L3Harris is looking for a TDM Network Control Specialist who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America.  The TDM Network Control Specialist will be responsible for being the first line of support for the customer and field team to troubleshoot and assist with developing solutions and support mission-critical programs.

  • Provide technical support for a large nationwide network which includes monitoring, analyzing, and troubleshooting network problems within Network Operations Control Center (NOCC) utilizing network management and monitoring tools.
  • Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network, and perform root cause analysis to determine a plan of action for restoring customer services.
  • Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
  • Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems, and assist onsite field technicians remotely to resolve local issues.
  • This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements. 
  • Periodically support short-term emergency evacuation to local or remote backup facilities.

Qualifications:

  • Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2 to 4) years of prior related experience or 2 years post-Secondary/ Associate's Degree with a minimum of (6) years of prior related experience.
  • Experience with the following:
    • Minimum of 1 Year layer 1 Troubleshooting experience.
    • Minimum of 1 Year networking experience with layer 1, 2, and 3.
    • Minimum of 1 Year networking technologies experience with SONET and/or Time Division Multiplexing (TDM).

Preferred Additional Skills:

  • Familiarity working with networking technologies such as RF, OSPF, BGP, MPLS, HSRP, ATM, and Frame Relay.
  • Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow.
  • Experience in UNIX and Remote Access solutions.
  • Experience with call center phone systems and working with geographically dispersed teams.
  • Certifications such as Cisco Certified Network Associate (CCNA).

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