Network Reliability Engineer Jobs in Florence, KY

As a Service Reliability Engineer (SRE) you will take a multifaceted approach to ensure technical excellence and operational efficiency within the infrastructure domain. Specializing in reliability, resilience and system performance, you take a lead role in championing the principles of Site Reliability Engineering. By strategically integrating automation, monitoring and incident response, you facilitate the evolution from traditional operations to a more customer-focused and agile approach. Emphasizing shared responsibility and a commitment to continuous improvement, you cultivate a collaborative culture, enabling organizations to meet and exceed their reliability and business objectives.

• You will be responsible for understanding requirements or SRE goals in depth from both tech and business perspectives.
• You will provide solutions to improve reliability, including identifying and implementing mechanisms and architectures that enable fault tolerance and faster median time to respond and median time to detect .
• You will be responsible for enhancing the incident management process, including the development of an incident prioritization matrix, triage, communication, mitigation, post-mortem analysis and implementation of corrective actions.
• You will manage client stakeholder expectations and queries during production incidents, providing detailed technical analysis of issues and remediation plans for mitigation and prevention in future, and act as the interface for C-level executives, if or when needed.
• You will be a liaison with client engineering teams, build trust and productive relationships with senior client stakeholders and team leads to influence them in making better decisions.
• You will be responsible for identifying opportunities for enhancing system performance and reliability in alignment with business SLAs, SLOs, KPIs and objectives, and provide guidance and assistance to SRE teams in implementing the identified improvements.
• As an SRE expert, you will collaborate with Thoughtworks application development leads and solution architects, recommending changes in system design and adopting best practices for improved reliability from day one.
• You will oversee and mentor other SREs on the team, contributing to their growth and development.

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

Thoughtworks is an equal-opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We prohibit discrimination and harassment of any kind and are dedicated to providing a work environment free from discrimination and harassment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, stermination, layoff, recall, transfer, leaves of absence, compensation, and training.
Thoughtworks is also an affirmative action employer of veterans and individuals with disabilities.
For additional information, please see the Thoughtworks, Inc. Equal Employment Opportunity & Affirmative Action Policy Statement.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment in the United States.

Thoughtworks is committed to providing reasonable accommodations to qualified applicants with disabilities or sincerely held religious beliefs, practices, or observances, in accordance with applicable law.
If you need a reasonable accommodation to complete any part of the application process, participate in interviews, or otherwise engage in the hiring process, you may request an accommodation by completing this form or speaking with your recruiter. Requests may be made at any stage of the application or interview process.
Once a request is received, Thoughtworks will engage in an interactive process with the applicant to determine an appropriate accommodation. Applicants are not required to disclose medical diagnoses or detailed personal information in order to request an accommodation. All accommodation requests will be handled in a timely, confidential, and respectful manner, consistent with applicable legal requirements.
Requesting an accommodation will not negatively affect your consideration for employment. Company prohibits retaliation against any applicant for requesting an accommodation or participating in the accommodation process. Accommodations made during the recruitment process are not a guarantee of future or continued accommodations once hired. If you are hired by Thoughtworks, and require an accommodation to perform the essential functions of your role, you may be asked to engage in our reasonable accommodation process.

As a technology consultancy, the projects we undertake are subject to change based on client needs and agreements. While we strive for consistency, please be aware that project scope or availability may shift, or projects may even be cancelled, during the recruitment and selection process, which is often outside of our direct control. Should the project related to this vacancy be significantly altered or cancelled, all impacted candidates will be promptly and duly informed of the change

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we're pushing boundaries through our purposeful and impactful work. For 30+ years, we've delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let's be extraordinary.