Network Optimization Manager Jobs in Charleston, SC

Job Description Summary

Key Responsibilities
Project Leadership & Execution
Lead end-to-end implementation of QGenda across MUSC Community Physicians, from planning through go-live and stabilization
Develop and manage detailed project plans, timelines, milestones, and deliverables
Coordinate cross-functional teams including operations, clinical leadership, and system administrators
Track progress, manage dependencies, and ensure alignment with organizational goals
Provide regular status updates to stakeholders and executive leadership
Stakeholder Engagement & Communication
Serve as the primary point of contact for implementation efforts across multiple departments and sites
Partner with physician leaders, administrators, and schedulers to understand operational needs and align system design
Facilitate meetings, working sessions, and decision-making forums
Communicate project updates, risks, and changes clearly and proactively
System Implementation & Coordination
Collaborate with QGenda system administrators and analysts to support system configuration, scheduling templates, and workflows
Ensure consistency and standardization of scheduling practices where appropriate, while accommodating operational nuances
Oversee data migration, validation, and system testing efforts
Coordinate go-live planning, including readiness assessments and support structures
Change Management & Adoption
Develop and execute change management strategies to support adoption across diverse user groups
Identify potential resistance points and proactively address adoption challenges
Partner with training teams to ensure effective onboarding, education, and support materials
Promote best practices and standardized workflows across the organization
Risk Management & Problem Solving
Identify project risks, barriers, and dependencies early and develop mitigation strategies
Escalate issues appropriately and drive resolution in a timely manner
Adapt project plans in response to evolving organizational priorities or constraints
Post-Implementation Optimization
Support post-go-live stabilization and issue resolution
Gather feedback from users and stakeholders to identify improvement opportunities
Partner with analytics and operations teams to evaluate system effectiveness and clinic utilization outcomes
Transition ongoing support and ownership to operational and system administration teams
Success in This Role Looks Like
Successful, on-time rollout of QGenda across MUSC Community Physicians
High adoption and satisfaction among providers, schedulers, and administrators
Standardized, efficient scheduling workflows across sites
Minimal disruption to clinical operations during implementation
Clear visibility into scheduling, capacity, and utilization post-implementation
Required Qualifications
Bachelor's degree or equivalent combination of education and experience
3-5+ years experience, preferably in healthcare leadership, operations, project management, or systems implementation
Proven ability to lead complex, cross-functional projects with multiple stakeholders
Strong organizational, communication, and leadership skills
Experience managing timelines, risks, and deliverables in a structured project
environment
Preferred Qualifications
Experience with healthcare scheduling systems (QGenda strongly preferred; Amion, Kronos, Shift Admin, etc. also relevant)
Experience with electronic health record systems (Epic preferred)
Familiarity with provider scheduling, ambulatory operations, or clinical workflows
Experience with large-scale system implementations or digital transformations
Experience with data reporting or analytics tools (e.g., Excel, Power BI)
Growth & Career Path
This role is designed as both an implementation leadership position and a pathway to long-term ownership of QGenda within MUSC Community Physicians.
Following a successful rollout, this position may transition into a Senior Analyst role responsible for ongoing system optimization, analytics, governance, and strategic scheduling initiatives across the network.
Work Environment
This role requires collaboration across a broad network of clinical and administrative stakeholders. The ideal candidate is comfortable operating in a dynamic healthcare environment, managing competing priorities, and driving alignment across diverse teams and locations. This is a hybrid position based in Charleston, SC, but depending on the location of the candidate, a remote position can be considered (if candidate is in a different SC location that is convenient to an MUSC hospital).

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC002047 UMA CORP Strategic Finance and Business Initiatives CC

Pay Rate Type

Salary

Pay Grade

Health-28

Scheduled Weekly Hours

40

Work Shift

Job Description

Key Responsibilities

Project Leadership & Execution

• Lead end-to-end implementation of QGenda across MUSC Community Physicians, from planning through go-live and stabilization
• Develop and manage detailed project plans, timelines, milestones, and deliverables
• Coordinate cross-functional teams including operations, clinical leadership, and system administrators
• Track progress, manage dependencies, and ensure alignment with organizational goals
• Provide regular status updates to stakeholders and executive leadership

Stakeholder Engagement & Communication

• Serve as the primary point of contact for implementation efforts across multiple departments and sites
• Partner with physician leaders, administrators, and schedulers to understand operational needs and align system design
• Facilitate meetings, working sessions, and decision-making forums
• Communicate project updates, risks, and changes clearly and proactively

System Implementation & Coordination

• Collaborate with QGenda system administrators and analysts to support system configuration, scheduling templates, and workflows
• Ensure consistency and standardization of scheduling practices where appropriate, while accommodating operational nuances
• Oversee data migration, validation, and system testing efforts
• Coordinate go-live planning, including readiness assessments and support structures

Change Management & Adoption

• Develop and execute change management strategies to support adoption across diverse user groups
• Identify potential resistance points and proactively address adoption challenges
• Partner with training teams to ensure effective onboarding, education, and support materials
• Promote best practices and standardized workflows across the organization

Risk Management & Problem Solving

• Identify project risks, barriers, and dependencies early and develop mitigation strategies
• Escalate issues appropriately and drive resolution in a timely manner
• Adapt project plans in response to evolving organizational priorities or constraints

Post-Implementation Optimization

• Support post-go-live stabilization and issue resolution
• Gather feedback from users and stakeholders to identify improvement opportunities
• Partner with analytics and operations teams to evaluate system effectiveness and clinic utilization outcomes
• Transition ongoing support and ownership to operational and system administration teams

Success in This Role Looks Like

• Successful, on-time rollout of QGenda across MUSC Community Physicians
• High adoption and satisfaction among providers, schedulers, and administrators
• Standardized, efficient scheduling workflows across sites
• Minimal disruption to clinical operations during implementation
• Clear visibility into scheduling, capacity, and utilization post-implementation

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 3-5+ years experience, preferably in healthcare leadership, operations, project management, or systems implementation
• Proven ability to lead complex, cross-functional projects with multiple stakeholders
• Strong organizational, communication, and leadership skills
• Experience managing timelines, risks, and deliverables in a structured project
• environment

Preferred Qualifications

• Experience with healthcare scheduling systems (QGenda strongly preferred; Amion, Kronos, Shift Admin, etc. also relevant)
• Experience with electronic health record systems (Epic preferred)
• Familiarity with provider scheduling, ambulatory operations, or clinical workflows
• Experience with large-scale system implementations or digital transformations
• Experience with data reporting or analytics tools (e.g., Excel, Power BI)

Growth & Career Path

This role is designed as both an implementation leadership position and a pathway to long-term ownership of QGenda within MUSC Community Physicians.

Following a successful rollout, this position may transition into a Senior Analyst role responsible for ongoing system optimization, analytics, governance, and strategic scheduling initiatives across the network.

Work Environment

This role requires collaboration across a broad network of clinical and administrative stakeholders. The ideal candidate is comfortable operating in a dynamic healthcare environment, managing competing priorities, and driving alignment across diverse teams and locations. This is a hybrid position based in Charleston, SC, but depending on the location of the candidate, a remote position can be considered (if candidate is in a different SC location that is convenient to an MUSC hospital).

Additional Job Description

Education: Bachelors Degree or equivalent Work Experience: 5 years for support or 0-2 years for professional

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees