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Network Operations Jobs in Baltimore, MD (NOW HIRING)

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Network Operations information

See Baltimore, MD salary details

$50.2K

$118.5K

$160.5K

How much do network operations jobs pay per year?

As of Aug 25, 2026, the average yearly pay for network operations in Baltimore, MD is $118,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,400.00 and $160,000.00 per year, depending on experience, location, and employer.

What is network operations?

Network Operations refers to the processes and activities involved in managing, monitoring, and maintaining computer networks to ensure they run efficiently and securely. Professionals in network operations, often working in a Network Operations Center (NOC), are responsible for troubleshooting network issues, performing regular maintenance, and ensuring network uptime. They also monitor network performance, address security vulnerabilities, and implement necessary updates to keep the network running smoothly. Effective network operations are crucial for organizations that rely on continuous and secure data communication.

What are the key skills and qualifications needed to thrive in network operations?

To thrive in Network Operations, you need a solid understanding of networking concepts, protocols, and troubleshooting, typically supported by a degree in computer science or a related field. Proficiency with network monitoring tools, firewalls, and certifications like Cisco CCNA or CompTIA Network+ is often required. Strong problem-solving skills, attention to detail, and effective communication are vital soft skills in this role. These skills ensure network reliability, quick resolution of issues, and efficient collaboration with technical teams.

What are some common challenges faced in a network operations role and how are they typically addressed?

Professionals in Network Operations often encounter challenges such as network outages, performance bottlenecks, and security incidents. These issues require quick troubleshooting, effective communication with cross-functional teams, and the use of monitoring tools to identify root causes. Regular training, clear escalation processes, and thorough documentation help teams manage these challenges efficiently. Additionally, staying updated on the latest network technologies and best practices is crucial for minimizing downtime and ensuring smooth network operations.

What is the difference between Network Operations vs Network Support Specialist?

AspectNetwork OperationsNetwork Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentMonitoring, managing network infrastructure, troubleshooting issuesProviding technical support, resolving user network problems
Employer & Industry UsageIT departments, service providers, large organizationsHelp desks, IT support teams, managed service providers

Network Operations professionals focus on maintaining, monitoring, and managing entire network systems, ensuring optimal performance. In contrast, Network Support Specialists primarily assist users with network issues and troubleshoot specific problems. Both roles require similar certifications and often work within the same industry environments, but their responsibilities differ in scope and focus.

How to get into network operations?

To enter network operations, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Gaining experience with networking protocols, Cisco or CompTIA certifications, and familiarity with network monitoring tools can improve job prospects. Strong problem-solving skills and the ability to work in a fast-paced environment are also important.

Is networking a high paying job?

Network operations roles often offer competitive salaries, especially for professionals with certifications like Cisco CCNA or CCNP and experience with network infrastructure, security, and troubleshooting. Salaries vary based on location, experience, and industry, but networking jobs generally provide good compensation compared to many other IT roles.

What do network operations do?

Network operations professionals manage and monitor computer networks to ensure reliable connectivity, security, and performance. They configure network hardware, troubleshoot issues, and implement updates using tools like network management systems and protocols, often working in 24/7 environments to maintain continuous service.

What are the most commonly searched types of Network Operations jobs in Baltimore, MD?

The most popular types of Network Operations jobs in Baltimore, MD are:

What are popular job titles related to Network Operations jobs in Baltimore, MD?

For Network Operations jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Network Operations jobs in Baltimore, MD look for?

The top searched job categories for Network Operations jobs in Baltimore, MD are:

Network Operations jobs near you
Infographic showing various Network Operations job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $118,526 per year, or $57 per hour.

Director, Network Operations

AST SpaceMobile

Lanham, MD • On-site

Full-time

Re-posted 5 days ago

Job description

AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today's five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.
Position Overview
We are seeking a Director, Network Operations to lead the monitoring, management, and operational performance of a complex communications and network infrastructure environment. This role is responsible for overseeing 24/7 network operations, ensuring service availability, operational excellence, incident response, and continuous improvement across critical network systems.
The Director, Network Operations will provide strategic leadership to a team of network operations engineers and technicians while partnering with cross-functional teams to support operational readiness, infrastructure growth, and technology innovation. The ideal candidate combines strong technical expertise with proven leadership, program management, and operational excellence capabilities in a fast-paced, mission-critical environment.
Key Responsibilities
  • Lead and manage Network Operations Center (NOC) teams responsible for 24/7 monitoring, incident response, and service restoration activities.
  • Oversee network operations strategy, implementation, and continuous improvement initiatives to ensure high service availability and operational performance.
  • Establish and monitor key operational metrics, service-level agreements (SLAs), and key performance indicators (KPIs).
  • Implement and maintain best practices for incident management, problem management, monitoring, escalation management, and operational reporting.
  • Ensure timely identification, escalation, mitigation, and resolution of network outages and service-impacting events.
  • Lead root cause analysis and post-incident review activities to drive operational improvements and prevent recurring issues.
  • Develop and maintain processes, procedures, and operational standards to improve network monitoring and response effectiveness.
  • Manage technical and operational support activities across communications, network, and infrastructure environments.
  • Build, develop, mentor, and lead high-performing onsite and remote operations teams.
  • Provide executive-level communications and status updates regarding network health, operational risks, and major incidents.
  • Coordinate cross-functional efforts with engineering, logistics, procurement, program management, and other stakeholders.
  • Support operational readiness for new technologies, systems, and infrastructure deployments.
  • Utilize operational reporting and analytics to assess network performance, identify trends, and drive continuous improvement initiatives.
  • Support budget planning, resource forecasting, and operational cost management activities.
  • Identify opportunities for process optimization, automation, and operational efficiencies.
  • Ensure operational policies, procedures, and documentation remain current and aligned with organizational objectives.

Qualifications
Education
  • Bachelor's degree in engineering, information technology, telecommunications, computer science, or a related technical discipline.
  • Relevant industry certifications are a plus (ITIL, PMP, Network Certifications, or equivalent).

Experience
  • A minimum of 8 years of experience in network operations, telecommunications, infrastructure operations, or a related technical field.
  • Minimum of 2 years of people leadership or management experience overseeing technical operations teams.
  • Experience leading teams in a 24/7 operational support environment.
  • Experience managing incident response, service restoration, and operational performance programs.
  • Experience supporting complex communications, networking, telecommunications, or mission-critical infrastructure environments.
  • Preferred Qualifications
  • Experience with satellite communications, telecommunications, wireless, cellular, or large-scale network environments.
  • Experience supporting network operations centers (NOC) and service operations organizations.
  • Knowledge of network infrastructure, transport systems, and communications technologies.
  • Experience supporting operational infrastructure in highly available environments.
  • Familiarity with ITIL-based service management processes and operational best practices.
  • Experience implementing operational automation and monitoring solutions.
  • Experience managing geographically dispersed or global technical teams.
  • Experience supporting infrastructure deployment and operational readiness initiatives.
  • Program or project management experience within technical organizations.

Soft Skills
  • Strong leadership and team-development skills with the ability to motivate and mentor technical professionals.
  • Proven ability to collaborate effectively within cross-functional and multidisciplinary teams.
  • Excellent written and verbal communication skills, including executive-level presentations and stakeholder communications.
  • Strong interpersonal skills with the ability to build relationships across technical and non-technical organizations.
  • Meticulous attention to detail to ensure operational accuracy and quality of deliverables.
  • Strong analytical and problem-solving skills with a proactive approach to issue resolution.
  • Exceptional organizational and time-management skills with the ability to manage multiple priorities.
  • Ability to make sound decisions in high-pressure and time-sensitive situations.
  • Adaptability and flexibility in fast-paced, evolving environments.
  • Strong customer-service mindset with a focus on operational excellence.

Technology Stack
  • Network monitoring and management platforms.
  • Incident management and ticketing systems.
  • Network performance monitoring and reporting tools.
  • Telecommunications and communications infrastructure technologies.
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project).
  • Service management platforms and workflow tools.
  • Network analytics, reporting, and dashboard tools.
  • Process automation and operational support tools.
  • Enterprise collaboration and communication platforms.

Physical Requirements
  • Ability to work in a standard office environment and use a computer for extended periods.
  • Ability to review operational reports, technical documentation, network diagrams, and infrastructure data.
  • Ability to participate in meetings, presentations, and operational review sessions.
  • Ability to respond to urgent operational situations and provide leadership during service-impacting events.
  • Ability to travel occasionally as required for business, operational, training, or customer support activities.
  • May occasionally work in operational, laboratory, data center, or infrastructure support environments.
  • Ability to support a 24/7 operational organization, including participation in escalation and on-call activities as needed.

Additional Requirements
  • Active Top Secret/SCI (TS/SCI) security clearance required.
  • US citizenship required due to government contract requirements.

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.
AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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