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Network Operations Manager Jobs in South Hero, VT

FirstLight

Senior NOC Technician

Williston, VT · On-site

Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC. * Manage Major Service outages. Lead conference bridge directing activities. Update ...

FirstLight

Senior NOC Technician

Williston, VT · On-site

$25 - $35/hr

Diagnose network failures and service impairments. * Perform advanced troubleshooting across multi-vendor environments. * Manage multiple critical issues simultaneously in a fast-paced operational ...

XPO

Freight Operations Supervisor

Williston, VT

$59K - $74K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector ...

XPO Logistics

Freight Operations Supervisor

Williston, VT · On-site

$59K - $74K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector ...

XPO Logistics

Freight Operations Supervisor

Williston, VT · On-site

$59K - $74K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector ...

XPO

Freight Operations Supervisor

South Burlington, VT

$59K - $74K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector ...

XPO

Freight Operations Supervisor

Essex, VT

$59K - $74K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector ...

XPO

Freight Operations Supervisor

Williston, VT

$59K - $74K/yr

Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various ... Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector ...

Staffingine LLC

Network engineer

Burlington, VT · On-site

Manage Cato network devices and Extreme switches APs * Design configure and deploy Extreme Networks ... operational procedures * Conduct performance tuning capacity planning and proactive monitoring

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All JobsNetwork Operations JobsNetwork Operations Manager JobsNetwork Operations Manager Jobs in South Hero, VT

Network Operations Manager information

See South Hero, VT salary details

$22.9K

$105.6K

$152.2K

How much do network operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for network operations manager in South Hero, VT is $105,622.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,300.00 and $118,400.00 per year, depending on experience, location, and employer.

What is a network operations manager?

Network Operations Managers are professionals responsible for overseeing the day-to-day operations, maintenance, and performance of an organization's computer networks. They manage teams of network engineers and technicians, ensure network reliability and security, and handle incidents or outages. Their role includes planning for future network needs, implementing upgrades, and ensuring compliance with industry standards. They also coordinate with other departments to align network services with business goals.

What are the key skills and qualifications needed to thrive as a network operations manager, and why are they important?

To excel as a Network Operations Manager, you need a solid background in network administration, troubleshooting, and IT management, typically backed by a relevant degree and experience in network operations. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ITIL frameworks, and certifications like CCNP or CompTIA Network+ are commonly required. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to network issues. These competencies are essential to ensure network reliability, minimize downtime, and drive operational efficiency in business-critical environments.

What are some common challenges faced by network operations managers, and how can they be effectively addressed?

Network Operations Managers often encounter challenges such as minimizing network downtime, managing multiple priorities, and ensuring rapid response to incidents. Balancing proactive maintenance with reactive troubleshooting requires strong organizational skills and close collaboration with IT teams, vendors, and sometimes clients. Effective communication, implementing robust monitoring tools, and fostering a culture of continuous improvement can help address these challenges and maintain network reliability.

What is the difference between Network Operations Manager vs Network Engineer?

AspectNetwork Operations ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Cisco CCNA, CCNP, or CompTIA Network+Requires similar certifications such as Cisco CCNA, CCNP, or CompTIA Network+; often more technical focus
Work EnvironmentOversees network teams, manages operations, and ensures network reliability in enterprise settingsDesigns, implements, and troubleshoots network infrastructure, often working hands-on with hardware and software
Employer & Industry UsageCommonly employed by large corporations, service providers, and government agenciesFound in various industries, including IT firms, telecom, and corporate IT departments

The main difference is that Network Operations Managers focus on overseeing network performance, managing teams, and strategic planning, while Network Engineers are more involved in the technical design, implementation, and troubleshooting of network systems. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What cities near South Hero, VT are hiring for Network Operations Manager jobs?

Cities near South Hero, VT with the most Network Operations Manager job openings:

Network Operations Manager jobs near you
Infographic showing various Network Operations Manager job openings in South Hero, VT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $105,622 per year, or $50.8 per hour.

Senior NOC Technician

FirstLight

Williston, VT • On-site

Full-time

Posted 19 days ago

FirstLight Fiber rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 99 rated telecommunications companies

Job description

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and guidance for the NOC in proactive alarm management, network analysis, maintenance and health checks as well as being an escalation point for the customer and NOC peers. When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple vendor platforms, makes repairs or refers to the next level of technical hierarchy (Engineering) to restore services as quick as possible. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC.

This position is responsible for providing technical guidance and training to the NOC Technician along with the FirstLight customer base. The individual will be responsible for working closely with all Network Operations teams ensuring customer satisfaction and ticket resolution. Perform the roles/responsibilities of the NOC Technician I and Senior NOC Technician positions as required.

The position also includes some queue, workload, and team lead responsibilities. The Senior NOC Technician is expected to be a technical focal point within the team, validating escalations into 2nd & 3rd level Technical Support, and overseeing Core Network Events that impact multiple customers and systems.

The shift for this position is Sunday through Wednesday, 1pm-12am and is eligible for shift differential.

The role offers both remote and hybrid flexibility, but candidates must be located within Footlight's service area.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated network faults.
  • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison.
  • Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures.
  • Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC.
  • Manage Major Service outages. Lead conference bridge directing activities. Update notifications in a timely manner. Work with OSP, GIS, and field teams as required. Direct NOC team to update customers and internal mail groups.
  • New Hire Training
  • Job role will involve potential on call duties.


Recommended SKILLS

  • Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality.
  • Word, Microsoft Excel, Microsoft Outlook.
  • Excellent written and verbal communication skills are required.
  • Must be detail oriented and highly organized.
  • Strong detail-oriented and organized project management skills.
  • Ability to build and foster collaborative relationships.
  • Capable of working and learning independently with minimal supervision.
  • Strong problem-solving skills, and the ability to make decisions independently.
  • Good communication skills with ability to converse technical information to all audiences.
  • Cisco certifications
  • Four to Six years Network Operations experience or equivalent
  • Experience working on Core Transport, Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred.
  • Advanced 2nd line technical competency level that spans all deployed equipment technologies.
  • Willingness and ability to train NOC staff on technical, functional, and procedural items.
  • Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM.
  • In depth knowledge of MEF and CE2.0 Ethernet products and standards, including y.1731 statistics collection, y.1564 testing.
  • Advanced knowledge of Ethernet and IP required. Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model.
  • In depth knowledge of connection-oriented Ethernet standards including MPLS-TP, G.8032, PBB-TE.
  • In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q.
  • Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters.
  • Experience with passive and active OADM & ROADM DWDM systems.


REQUIRED SKILLSETS

Expert knowledge of the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms:

  • CYAN(Ciena) Z33/77.
  • Telco Sys 71xx / EdgeGenie
  • Ciena 6500/One Control
  • Adva
  • Calix / CMS
  • Cisco (CCNA / CCDA Level)
  • Cisco SONET (ONS 15454)

About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.



The shift for this position is Sunday through Wednesday, 1pm-12am and is eligible for shift differential.

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