Network Operations Manager Jobs in Bismarck, ND (NOW HIRING)

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $32.50 - $52.00

Union Position:

No

Department Details

Summary

The Network Engineer is responsible for supporting, maintaining, and improving enterprise network infrastructure across Sanford Health locations and services. This role is focused primarily on fulfilling service requests and planned network work through ServiceNow, including configuration changes, provisioning, documentation, and operational support. While troubleshooting is part of the job, this position is not primarily a break/fix incident-response role.
The ideal candidate will bring hands-on networking experience, strong technical execution skills, and the ability to manage request-based work efficiently while helping maintain reliable, secure, and well-documented network services that support healthcare delivery.

Job Description

Job Summary

The Network Engineer is responsible for supporting, maintaining, and improving enterprise network infrastructure across Sanford Health locations and services. This role is focused primarily on fulfilling service requests and planned network work through ServiceNow, including configuration changes, provisioning, documentation, and operational support. While troubleshooting is part of the job, this position is not primarily a break/fix incident-response role.

The ideal candidate will bring hands-on networking experience, strong technical execution skills, and the ability to manage request-based work efficiently while helping maintain reliable, secure, and well-documented network services that support healthcare delivery.

Key Responsibilities

• Fulfill network-related service requests through ServiceNow, including standard changes, access requests, configuration updates, and infrastructure support tasks
• Support and maintain enterprise network infrastructure across multiple locations and care environments
• Perform planned network changes and service delivery activities in accordance with operational standards and change management practices
• Configure, monitor, and support technologies including routing, switching, wireless, WAN/LAN connectivity, and related network services
• Support and maintain core network services, including DNS and IP address management (IPAM)
• Work within a primarily Cisco and Infoblox environment
• Maintain accurate documentation including network diagrams, standards, procedures, and configuration details
• Collaborate with internal IT teams, vendors, and site stakeholders to complete requests and support infrastructure improvements
• Assist with implementation of upgrades, deployments, and lifecycle replacement activities
• Contribute to stable and secure network operations that support clinical, long-term care, and critical care environments
• Participate in a weekly rotating on-call schedule to support after-hours operational needs

Required Qualifications

• Associate degree or higher in Networking, Information Technology, Computer Science, or a related field
• 2-4 years minimum of prior professional experience in network engineering, network administration, or advanced network support
• Experience working with enterprise network technologies and completing request-based operational work
• Solid understanding of:
  • TCP/IP
  • Routing and switching
  • VLANs
  • WAN/LAN technologies
  • Wireless networking
  • VPN connectivity
  • Network troubleshooting and support methodologies
• Ability to manage workload effectively in a primarily remote environment
• Strong written and verbal communication skills
• Valid U.S. driver's license and access to a reliable personal vehicle
• Must reside within 50 miles of one of the approved regional locations listed above

Preferred Qualifications

• Bachelor's degree in Networking, Information Technology, or related field
• Experience with Infoblox, including IPAM and DNS management
• Experience working in a Cisco-based enterprise network environment
• Experience supporting distributed or multi-site infrastructure
• Familiarity with ServiceNow or other IT service management platforms
• Experience with operational documentation, standardized request workflows, and planned infrastructure changes
• Industry certifications such as CCNA or similar are a plus

Work Environment

• 90% remote with occasional on-site responsibilities
• Up to 10% travel to regional locations as needed
• Participation in a weekly rotating on-call schedule is required
• Work supports infrastructure critical to clinical, long-term care, and critical care operations

What Success Looks Like

• You complete service requests accurately, efficiently, and with strong attention to detail
• You manage planned changes and support tasks in a structured, reliable way
• You maintain well-documented and dependable network services
• You communicate clearly with teammates, partners, and stakeholders
• You help ensure network services remain stable and available for environments that support patient care

Qualifications

Bachelor's Degree required in networking, computer science, information systems, or related technology field. Associate's degree with two years of equivalent work experience may be substituted for education.
Three years experience or advanced certifications in networking. Advanced knowledge of network routing and switching hardware, as well as network security equipment and best practices.
When applicable, may need a valid driver's license. If valid driver's license is required, must maintain a good driving record.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.