Network Administrator Credit Union Jobs (NOW HIRING)

Location: Albuquerque, NM 87109

Schedule of Work: (not a remote or hybrid position)

- Monday to Friday: 8:00 AM to 5:00 PM

 ***On-call rotation and after-hours maintenance work.

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Short-Term Disability, Life Insurance, and AD&D
• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement for Professional Development
• 401(k) Plan with Employer Match
• Pension Plan for Long-term Security
• Exciting Opportunities for Career Advancement

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Network Administrator at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the Network Administrator Lead, the  Network Administrator I is responsible for managing technology infrastructure to include routers, switches, cabling, network hardware, software, and related peripherals to support organizational objectives of secure, efficient and effective operations. Responsible for monitoring network utilization and security systems as well as working with IT team on servers, patching, applications, core systems and special projects as needed.

Duties and responsibilities

Technical Oversight & Review

• Maintain and support the Credit Union's local and wide area network needs.

• With guidance, document changes while maintaining current network topology according to Sandia Area’s standards and assumes responsibility for the effective performance of network administration duties.

• Assist in creating efficient methods for managing network systems to minimize downtime and increase security on the network.

• Review systems technical controls, provide input to improve network security and act on the fulfillment of security objectives. Ensure the integrity and availability of network systems.

• Review and assess network and system security architecture to ensure a practical and secure design is implemented.

• Responsible for accurate reporting of critical monitoring services.

• Create, update, and change Information Technology operational information, system utilization logs, and other vital recordkeeping as directed.

• Configure software for network installation and company-wide implementation.

• Communicate problems and unusual situations to the Network Administration Lead in a timely fashion.

Vendor Support

• Work with contracted vendors to identify issues and provide documentation for timely completion of network projects.

• Report on vendor issues to network administration lead as appropriate

• Maintain complete and accurate inventory of network assets, support agreements, and warranties.

Department Operational Support

• Research, diagnoses, and resolves problems within the network infrastructure and maintain related activity logs.

• Research options and assist in creating efficient methods for managing network systems to minimize downtime and increase security on the network.

• Stay abreast of hardware and software developments and work with the lead network administrator to find new technologies and processes that enhance the efficiency and security of the network infrastructure.

• Work with the IT team as needed on projects such as servers, applications, core systems, etc.

Expectations of all Sandia Area employees

• Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities.
• Represent the credit union with professionalism, integrity, and ethical conduct at all times.
• Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.
• Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.
• Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy.
• Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions.
• Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.
• Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization.
• Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.
• Willing to undergo background and credit checks as required by federal and state regulations.
• Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.

Knowledge, Skills, and Abilities (KSAs)

• Expertise in analysis of complex network issues with a requisite understanding of financial institution operations.
• Ability to maintain organizational & documentation required to maintain inventory systems, day-to-day processes, and procedural run-logs.
• Basic working knowledge of Firewall, Intrusion Detection, Web Filter, and email filter technologies.
• Fundamental understanding of TCP/IP, DNS, DHCP, BGP, VPN, and SD-WAN Technologies.
• Ability to communicate highly technical information into user-friendly terms to both users, managers, and other support staff.
• Must be willing and able to drive between worksites and must maintain a valid driver’s license.
• Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.
• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.
• Team-oriented with a collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to perform essential functions, including the ability to lift up to 50 lbs. as needed.

Minimum Education and Experience Requirements

• Associate's degree in related field. 

Other equivalent certification may be considered.

• One (1) year of applicable experience required.
• CompTIA Network+ certification required.
• Fortinet and Extreme Networks experience a plus.
• Demonstrated proficiency with Windows and Linux.
• CCNA/CCNP or equivalent certification is preferred and may be substituted for education.
• General knowledge of credit unions or financial institutions is a plus.

*** Please submit an employment application to www.sandia.org/careers ***

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.