Job Summary:
SpaceX is a company dedicated to developing technologies for making human life on Mars a reality. They are seeking a Sr. Technical Operations Engineer for their Starlink project, who will define customer experience and product strategy while driving improvements in broadband access globally.
Responsibilities:
• Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
• Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
• Fix, delete, automate, or create new processes for fixing structural and emerging issues.
• Serve as product manager/project owner for feature launches and software automation projects.
Qualifications:
Required:
• Bachelor’s degree in an engineering discipline.
• 4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
• Must be available to work extended hours and weekends as needed.
• Willingness to travel to customer sites, other SpaceX locations, and events as needed.
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Preferred:
• Willingness to dive deep into technical topics and data analytics.
• Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes.
• Demonstrated capability to parse technical subjects on a deep level.
• Experience in data analysis using Python and SQL, R, or similar languages.
• Self-starter attitude, energy, and the ability to communicate effectively across business and technical disciplines.
• Excellent verbal and written communication skills.
• Ability to apply first principles to business problems.
• Knowledge of software development life-cycle and release process.
Company:
SpaceX develops and operates rockets, satellite networks, and AI infrastructure including launch, connectivity, and cloud services. Founded in 2002, the company is headquartered in Hawthorne, USA, with a team of 1001-5000 employees. The company is currently Late Stage.