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Robert Half, one of FORTUNE's World's Most Admired Companies and a Fortune 100 Best Companies to Work For ishiring foraPreplacement Specialistto join the Enterprise Preplacement department.

What You'll Do

• Facilitate completion of all client required compliance requirements in a timely manner resulting in a start (criminal background check, drug test, education and employment verification, health screens, client required onboarding paperwork, etc.).

• Monitor background checks daily providing status to fulfillment offices and/or candidates to create urgency if action is needed or to increase engagement reducing fall offs.

• Communicate directly with the client to influence pending starts, eliminate obstacles and adjudicate results which directly impacts turnaround time to completion.

• Identify trends that may result in delays and implement workarounds.

• Gather supporting documentation to manage discrepancies and help expedite clearance.

• Audit all completed requirements and determine eligibility for placement.

• Electronically file requirements to be reproduced for audits.

• Monitor overall turnaround times within assigned client portfolios to escalate opportunities for reduced process and timelier results.

• Perform additional program support activities as presented by management, which could include focus groups, collaboration meetings, special projects, etc.

• Maintain/update any program tracking logs.

What You'll Need

• AA or equivalent job experience.

• 1+ years' experience background verifications customer service or similar high volume customer service position. Detailed and customer service oriented providing not only point solutions but education of customers; works well in team environment.

• Proficient in MS Office suite (outlook, excel and word).

• Excellent written and verbal communications skills are required to develop manage these processes and ability to work in an environment that is ever changing.

• Strong understanding of customer service and/or technical support service.

• Ability to interact and communicate with customers of varying levels of expertise.

• Strong interpersonal skills, working well with key stake holders; team organization skills.

The typical hourly pay rate for this position is shown below and is negotiable depending upon experience and location.

Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half's Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.comor call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.