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Neiman Marcus Returns Jobs (NOW HIRING)

Saks

Sales Manager, Handbags and Men's Shoes

Bergen, NY · On-site

$70K - $88K/yr

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled ... returns, and damages) * Contribute to strategic goals for the store and set priorities by ...

Saks

Sales Manager - Women's Designer

Palo Alto, CA

$78K - $97K/yr

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled ... returns, and damages) * Manage team execution, anticipating and adjusting for risks and roadblocks ...

Saks

Sales Manager - Women's Designer

Palo Alto, CA · On-site

$78K - $97K/yr

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled ... returns, and damages) * Manage team execution, anticipating and adjusting for risks and roadblocks ...

Saks

Operations Admin

Long Island, ME

$19.61 - $24.51/hr

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled ... Returns Assist jewelry team with support responsibilities with the following (but not limited to)

Saks

Beauty Business Manager

San Francisco, NM

$23.96 - $29.95/hr

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled ... Oversee processing of outbound merchandise transfers and returns to vendors (RTV). * Direct and ...

Saks

Beauty Business Manager

San Francisco, CA · On-site

$23.96 - $29.95/hr

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled ... Oversee processing of outbound merchandise transfers and returns to vendors (RTV). * Direct and ...

L'AGENCE

WAREHOUSE STAFF

Los Angeles, CA · On-site

$18/hr

... Neiman Marcus, Bergdorf Goodman, Intermix, Shopbop, Revolve, Harrod's, Net-A-Porter, as well as ... Process returns * Assist with inventory counts and warehouse organization * Ensure all procedures ...

Meison

Part-Time Executive Assistant

Grapevine, TX · Hybrid

$30 - $35/hr

... Neiman Marcus, Saks 5th Avenue, Nordstrom, Bloomingdale's and Dillard's. We are seeking a highly ... Coordinate reservations, vendors, and service providers. * Assist with returns, exchanges, package ...

Meison

Part-Time Executive Assistant

Grapevine, TX · On-site

$30 - $35/hr

... Neiman Marcus, Saks 5th Avenue, Nordstrom, Bloomingdale's and Dillard's. Position Summary We are ... Coordinate reservations, vendors, and service providers. * Assist with returns, exchanges, package ...

L'AGENCE

VISUAL MERCHANDISING MANAGER

Manhattan, NY · On-site

$90K - $110K/yr

... Goodman, Neiman Marcus, and Harrods. Headquartered in Los Angeles, the company also operates ... Return on Investment (ROI). * New Location Leadership: Lead the visual direction for all new store ...

Saks

Director, eCommerce, Saks.com

San Francisco, CA

$166K - $216K/yr

... Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are ... returns. * Operational Troubleshooting: Partner with cross-functional (XF) teams to understand and ...

L'AGENCE

VISUAL MERCHANDISING MANAGER

Beverly Hills, CA · On-site

$90K - $110K/yr

... Goodman, Neiman Marcus, and Harrods. Headquartered in Los Angeles, the company also operates ... Return on Investment (ROI). * New Location Leadership: Lead the visual direction for all new store ...

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Neiman Marcus Returns information

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How much do neiman marcus returns jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for neiman marcus returns in the United States is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced when working in Neiman Marcus Returns, and how can I prepare for them?

Working in Neiman Marcus Returns often involves handling a high volume of returned merchandise, ensuring accurate processing, and maintaining excellent customer service standards. One common challenge is managing customer expectations while adhering to company policies on returns and exchanges. To prepare, familiarize yourself with Neiman Marcus’s return procedures, develop strong communication skills, and be ready to adapt to periods of increased activity, such as post-holiday seasons. Collaboration with inventory and customer service teams is essential to resolve issues efficiently and maintain a positive shopping experience for customers.

What is the difference between Neiman Marcus Returns vs Customer Service Associate?

AspectNeiman Marcus ReturnsCustomer Service Associate
Primary RoleProcessing product returns, refunds, and exchanges for Neiman Marcus customersAssisting customers with inquiries, sales, and service in retail settings
Required SkillsCustomer service, product knowledge, return policiesCommunication, problem-solving, sales skills
Work EnvironmentLuxury retail stores, customer-facingRetail stores, customer service stations
Common CertificationsNone specific, retail experience preferredNone specific, retail experience preferred

Neiman Marcus Returns specialists focus on processing returns and refunds, ensuring customer satisfaction with post-purchase services. Customer Service Associates handle a broader range of customer interactions, including sales and inquiries. While both roles require strong customer service skills, Returns roles are more specialized in handling product exchanges and refunds within the luxury retail environment.

What are the key skills and qualifications needed to thrive as a Returns Associate at Neiman Marcus, and why are they important?

To thrive as a Returns Associate at Neiman Marcus, you need attention to detail, basic math skills, and experience with inventory management or retail operations, often supported by a high school diploma or equivalent. Familiarity with point-of-sale systems, inventory software, and barcode scanners is typically required. Strong communication, customer service orientation, and problem-solving abilities help you manage customer interactions and resolve issues efficiently. These skills ensure accurate processing of returns, customer satisfaction, and smooth store operations.

What are Neiman Marcus Returns?

Neiman Marcus Returns refers to the process by which customers can return items purchased from Neiman Marcus, either in-store or online. The company has a return policy that allows most items to be returned within 30 days of receipt, provided they are in their original condition with tags attached. Some items, such as final sale or personalized merchandise, may not be eligible for return. Customers can initiate returns by mail or at Neiman Marcus store locations, and refunds are typically issued to the original form of payment.

Sales Manager, Handbags and Men's Shoes

Saks

Bergen, NY • On-site

$70K - $88K/yr

Full-time

Medical, Dental, Vision

Posted 2 days ago

Job description

Salary Range $70,915 - $88,644*
Job Description:
WHO WE ARE:
Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and "Retail-tainment" initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets.
YOU WILL BE:
At Neiman Marcus, we are committed to delivering a best-in-class luxury experience through exceptional service, curated product, and personalized relationships. We are seeking a Sales Manager who will be responsible for the sales experience of the Neiman Marcus Bergen Handbags department, facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.
WHAT YOU WILL DO:
  • Drive towards the achievement of maximum sales and growth following company vision and values in partnership with other functional leads for department
  • Oversee all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, and damages)
  • Contribute to strategic goals for the store and set priorities by department
  • Review business with applicable Buyers for department and discusses action plans to produce positive results
  • Establish plans and strategies in partnership with Client Development Lead(s)
  • Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
  • Plan and complete departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue
  • Support audit compliance to enforce department and stockroom controls, as applicable
  • Manage people, product and placement, and sales promotion within department

WHAT YOU WILL BRING:
  • 3-5 years of experience in luxury retail, business strategy, planning, or sales operations-preferably within a high-performing, client-centric environment
  • Deep understanding of luxury service standards and the business of clienteling
  • Strong analytical skills with a proven ability to translate data into insights and action
  • Proficient in Excel and retail reporting tools
  • Highly organized, self-directed, and comfortable in a fast-paced, evolving environment
  • Strong communication and partnership-building skills, with a collaborative and solution-oriented mindset
  • Discreet and professional with the ability to support elite sellers and clients

YOUR LIFE AND CAREER AT NEIMAN MARCUS:
  • Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
  • Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
  • Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
  • An amazing employee discount

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

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