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Nc Fast Help Desk Jobs in Union, NJ (NOW HIRING)

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

... p Desk or End User Support role within a ... fast-paced environment. * Strong understanding of IT service operations, including incident ...

Kith

Help Desk Support Specialist

Brooklyn, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support ... Capable of working independently and as part of a team in a dynamic, fast-paced environment.

Kith

Help Desk Support Specialist

New York, NY

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support ... Capable of working independently and as part of a team in a dynamic, fast-paced environment.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... Love of working in a fast paced environment * Good written and verbal skills * Knowledge of ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... Love of working in a fast paced environment * Good written and verbal skills * Knowledge of ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... Love of working in a fast-paced environment * Good written and verbal skills * Knowledge of ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... Love of working in a fast-paced environment * Good written and verbal skills * Knowledge of ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

The role involves providing level 1 and level 2 help desk support to clients, troubleshooting ... in a fast paced environment. • Good written and verbal skills. • Knowledge of Microsoft ...

Soni Resources

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong ... Ability to manage multiple tasks in a fast-paced environment * Strong attention to detail and ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... fast-paced Managed Service Provider (MSP) environment. Responsibilities * Utilize AI-enabled ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY

... fast-paced Managed Service Provider (MSP) environment. Responsibilities * Utilize AI-enabled ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY

... fast-paced Managed Service Provider (MSP) environment. Responsibilities * Utilize AI-enabled ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

Pigment

Deal Desk Manager

New York, NY · On-site

... fast-moving deal cycles in a high-growth SaaS environment. As a founding member of this function in ... Help structure and review deals in Salesforce and CPQ, ensuring quotes are accurate, compliant, and ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Union, NJ

Nc Fast Help Desk information

See Union, NJ salary details

$38.2K

$85.4K

$126.9K

How much do nc fast help desk jobs pay per year?

As of Sep 1, 2026, the average yearly pay for nc fast help desk in Union, NJ is $85,376.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $101,900.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Union, NJ?

For Nc Fast Help Desk jobs in Union, NJ, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Union, NJ look for?

The top searched job categories for Nc Fast Help Desk jobs in Union, NJ are:

What cities near Union, NJ are hiring for Nc Fast Help Desk jobs?

Cities near Union, NJ with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Help Desk Analyst

New York, NY • On-site

Proskauer
See more jobs at Proskauerexternal

$65K - $85K/yr

Full-time

Re-posted 2 days ago

Job description


The world's leading organizations and global players choose Proskauer to represent them when they need it the most. With 800+ lawyers in key financial centers around the world, we are known for our pragmatic and business-savvy approach.
Proskauer is the place to turn when a matter is complex, innovative and game-changing. We work seamlessly across practices, industries and jurisdictions with asset managers, private equity and venture capital firms, Fortune 500 and FTSE companies, major sports leagues, entertainment industry legends, and other industry-redefining companies.
Responsibilities
  • Provide first-level technical support to users of the Firm's computer, network, and telephone systems, delivering timely and effective issue resolution.
  • Log, categorize, and manage incident and service request tickets, escalating or dispatching to appropriate IT personnel as needed.
  • Monitor and follow up on open tickets to ensure prompt resolution and high user satisfaction.
  • Deliver phone and remote support to Firm personnel, troubleshooting and resolving issues across Firm-supported hardware and software.
  • Adhere to established IT processes and procedures, including proper user identity verification and request validation, to ensure secure and consistent service delivery.
  • Maintain and continuously build knowledge of Firm-supported technologies to provide accurate solutions and identify trends in recurring issues or system performance.
  • Contribute to the development and upkeep of the Firm's IT knowledge base to improve team efficiency and self-service capabilities.
  • Participate in additional projects, initiatives, and assigned responsibilities.

Qualifications
  • Bachelor's degree in Computer Science or a related field preferred; equivalent hands-on experience will also be considered.
  • 2+ years of experience in an IT Help Desk or End User Support role within a fast-paced environment.
  • Strong understanding of IT service operations, including incident management, request fulfillment, and standard support workflows; ability to independently resolve most user issues.
  • Experience supporting legal industry applications is preferred, including Document Management Systems (iManage WorkSite, NetDocuments) and tools such as Intapp, DTE Axiom, Westlaw Drafting Assistant, Workshare Compare, Relativity, and LegalKEY.
  • Hands-on experience with IT Service Management platforms (e.g., ServiceNow, Remedy, BMC Service Desk, SupportWorks) in a high-volume support environment.
  • Familiarity with call center tools and performance metrics (e.g., ACD systems, call handling, queue management, SLA adherence).
  • Solid technical troubleshooting skills across hardware and end-user technology, including laptops/desktops, printers, Cisco IP telephony, and mobile devices (iOS, Android).
  • Working knowledge of enterprise technologies, including Windows 11, macOS, Active Directory, Microsoft 365, SCCM, remote support tools (e.g., Bomgar), virtual desktop environments (Citrix), VPN, and multi-factor authentication tools (e.g., RSA SecurID), as well as mobile device management solutions (e.g., AirWatch, MobileIron).
  • Industry certifications such as A+, Network+, Microsoft (MCP/MOS), or HDI Support Center Analyst are a plus.
  • Familiarity with ITIL principles, particularly within Service Operations, is preferred.
  • Demonstrated "white glove" customer service approach with a strong focus on professionalism, responsiveness, and user satisfaction.
  • Excellent verbal and written communication skills, with the ability to interact effectively with users at all levels of the organization.
  • Strong analytical thinking, problem-solving ability, and sound judgment in a support environment.

This position may require physical presence in Proskauer's offices on a regular basis. The anticipated compensation range for this position is $65,000-$85,000. The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
Proskauer is committed to providing a work environment that includes equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

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