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Nc Fast Help Desk Jobs in Alaska (NOW HIRING)

Deeptree

Help Desk Technician I

Wasilla, AK · On-site

$18 - $27/hr

This position is part of the Help Desk team, so candidates must be passionate about technology, passionate about providing amazing customer service, and can thrive in a fast-paced and high-pressure ...

MSP Hire, Inc.

L3 MSP Technician

Anchorage, AK · On-site

$100K - $125K/yr

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau ... Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk ...

Easy Mile Fitness

Front Desk Full-Time Associate

Wasilla, AK · On-site

$13.75 - $17.75/hr

Front Desk Full-Time Associate Position Type Full Time Overview At Planet Fitness, our mission has ... helping others and maintaining a welcoming environment. * Ability to work in a fast-paced ...

Easy Mile Fitness

Front Desk Part-Time Associate

Wasilla, AK · On-site

$13.75 - $17.75/hr

Front Desk Part-Time Associate Position Type Part Time Wasilla - Wasilla, AK 99654 Overview At ... helping others and maintaining a welcoming environment. * Ability to work in a fast-paced ...

HYATT Hotels

Front Desk Agent

Anchorage, AK · On-site

$18 - $20/hr

Ability to remain calm under pressure and multitask in a fast-paced environment. * Enthusiastic ... Be part of the first team welcoming guests to the hotel and helping to shape the guest experience ...

PLANET FITNESS

Front Desk Full-Time Associate

Wasilla, AK · On-site

$13.50 - $17.25/hr

Position Summary: As a Front Desk Associate at Planet Fitness, you will be the first point of ... helping others and maintaining a welcoming environment. * Ability to work in a fast-paced ...

Easy Mile Fitness

Front Desk Part-Time Associate

Wasilla, AK · On-site

$13.50 - $17.25/hr

Position Summary: As a Front Desk Associate at Planet Fitness, you will be the first point of ... helping others and maintaining a welcoming environment. * Ability to work in a fast-paced ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Alaska

Nc Fast Help Desk information

See Alaska salary details

$40.4K

$90.2K

$134.1K

How much do nc fast help desk jobs pay per year?

As of Aug 6, 2026, the average yearly pay for nc fast help desk in Alaska is $90,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $107,700.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.
What are popular job titles related to Nc Fast Help Desk jobs in Alaska? For Nc Fast Help Desk jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Alaska look for? The top searched job categories for Nc Fast Help Desk jobs in Alaska are:
What cities in Alaska are hiring for Nc Fast Help Desk jobs? Cities in Alaska with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $90,228 per year, or $43.4 per hour.

Help Desk Technician I

Deeptree

Wasilla, AK • On-site

$18 - $27/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

JOB DESCRIPTION:
Want to work at a place where security and stability come first? Want to work alongside staff passionate about Windows, Linux, and more? This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. We aim to deliver excellent technical and non-technical support with exceptional customer service and follow-through.
This position is part of the Help Desk team, so candidates must be passionate about technology, passionate about providing amazing customer service, and can thrive in a fast-paced and high-pressure environment. You will be supported in your growth with employer paid training materials, exams, and lunch and learns. Immerse yourself in an environment enthusiastic about technology and service. Grow as Deeptree grows!
Local applicants need only apply.
KEY RESPONSIBILITIES:
  • Provide Help Desk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT Help Desk.
  • Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the Help Desk tracking software.
  • Document internal procedures.
  • Assist with on-boarding of new users.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test, and configure new workstations, peripheral equipment, and software,
  • Maintain inventory of all equipment, software, and software licenses
  • Report issues to the Service Desk for escalation,
  • Manage PC setup and deployment for new employees using standard hardware, images, and software,
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as needed,

DESIRED QUALIFICATIONS:
  • CompTIA A+ Certification, active and current.
  • CompTIA Net+ Certification, active and current.
  • .Demonstrable knowledge of basic network setups and configurations
  • At least 1 – 3 years of experience working in information technology or managed services team environment.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
  • Experience with ticketing systems.

SKILLS & KNOWLEDGE:
Personal Credibility and Professional Integrity:
  • Positive attitude towards people and problems.
  • Ability to self-start, work independently and achieve high standards to meet multiple deadlines.
  • Proficient communicator, including writing, speaking, editing, proofreading, and computer skills.
  • Above-par working capacity, to work on small and large projects with great attention to detail.
  • Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
  • Adept at developing and maintaining strong relationships with management, staff, vendors, and clients.
  • Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
  • Excellent problem-solving skills in both mundane and highly sensitive, albeit complex situations.
  • Willing to achieve industry certifications within one year of job acceptance for unmet desired qualifications.

WORK ENVIRONMENT EXPECTATIONS:
Work in this environment is considered medium physical work requiring the occasional exertion of up to forty (40) pounds of force, up to twenty (20) pounds of force frequently, and up to 10 pounds of force constantly to move objects.
Must be able to:
  • Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch, and type for extended periods of up to 10 hours.
  • Prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job.
  • Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity.
  • Respond adequately to inquiries or complaints.
  • Write using standard conventions in all languages required by the job.
  • Apply logical or scientific thinking principles to define problems, collect data, establish facts and draw valid conclusions.
  • Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form.
  • Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone et al.)
  • Use/interpret job-related terminology, mathematical formulas, and functions effectively and efficiently.
  • Deal with people beyond giving and receiving instructions maintaining effective working relationships.
  • Perform under stress, deal with persons acting under stress and adapt when confronted with emergencies.
  • Be sensitive to cultural differences among individuals and groups of persons.
  • Safely operate a motor vehicle.
  • Operate/use a variety of job-specific office machines and other office equipment.
  • Manage multiple high-priority initiatives in a fast-paced, highly technical environment.
  • Successfully perform this position's planning, directing, reporting, and administrative responsibilities.