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Navigator Jobs in Rochester, NY (NOW HIRING)

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Navigator information

See Rochester, NY salary details

$13

$22

$33

How much do navigator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for navigator in Rochester, NY is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $24.66 per hour, depending on experience, location, and employer.

What is a navigator?

Navigators are professionals who guide individuals or organizations through complex processes, systems, or environments. Their roles can vary widely depending on the industry; for example, in healthcare, a navigator helps patients understand their treatment options and coordinate care, while in maritime or aviation fields, a navigator directs the course of a vessel or aircraft. Navigators must possess excellent problem-solving skills, attention to detail, and strong communication abilities. Their primary goal is to ensure safe, efficient, and successful outcomes for those they assist.

What are the key skills and qualifications needed to thrive as a navigator, and why are they important?

To thrive as a Navigator, you need a strong background in navigation principles, geography, and mathematics, often supported by relevant certifications or maritime/aviation training. Familiarity with GPS, radar systems, electronic chart display and information systems (ECDIS), and traditional navigation tools is required. Excellent attention to detail, problem-solving abilities, and clear communication are essential soft skills. These skills are crucial for ensuring accurate route planning, maintaining safety, and facilitating effective coordination in dynamic environments.

What are some common challenges navigators face when supporting clients through complex systems?

Navigators often encounter challenges such as helping clients understand intricate procedures, managing large caseloads, and addressing barriers like language or technology gaps. They must stay updated on changing policies while providing personalized support, which can be demanding. Collaboration with other professionals, such as social workers or healthcare providers, is key to ensuring clients receive comprehensive assistance. Effective communication and problem-solving skills are essential for Navigators to successfully guide individuals through these processes.

What is the difference between Navigator vs Guide?

AspectNavigatorGuide
CredentialsTypically no formal certifications requiredOften requires certifications or training in specific fields
Work EnvironmentNavigation in transportation, maritime, or outdoor settingsProviding directions or instructions in various contexts
Industry UsageUsed in transportation, shipping, outdoor activitiesUsed in tourism, education, consulting
Search/Comparison IntentUnderstanding navigation roles and skillsUnderstanding guiding roles and responsibilities

While both Navigators and Guides assist others in reaching destinations or goals, Navigators primarily focus on charting courses and using tools to find paths, often in transportation or maritime contexts. Guides, on the other hand, provide direct instructions and support in various settings like tourism or education. The key difference lies in their roles: Navigators plan routes, whereas Guides lead or instruct along the way.

More about Navigator jobs

What are popular job titles related to Navigator jobs in Rochester, NY?

For Navigator jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Navigator jobs?

Cities near Rochester, NY with the most Navigator job openings:

Navigator jobs near you
Infographic showing various Navigator job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,029 per year, or $22.6 per hour.

CHW Navigator - CRC

Ibero-American Action League, Inc.

Rochester, NY • On-site

$18.75 - $24.50/hr

Full-time

Re-posted 3 days ago

Job description

Description:

Position Summary

The Community Health Worker- Navigator is responsible for conducting Health-Related Social Needs (HRSN) Screenings within the Social Care Network (SCN) to identify unmet needs and ensure members are appropriately referred for further support. This role requires accurate data entry in the assigned platform, confirmation of Medicaid eligibility, obtaining informed consent, and proper documentation for Medicaid-billable services. The Community Health Worker- Navigator is often the first point of contact for members and plays a critical role in ensuring timely connection to Enhanced Care Management.


Essential Duties and Responsibilities

  • Accept referrals and initiate screenings after confirming Medicaid status and SCN eligibility.
  • Search for members in the designated platform; create or update member profiles as appropriate.
  • Verify consent status and obtain new consent if required.
  • Administer the HRSN Community Health Worker- Navigator, reading questions aloud and documenting responses accurately.
  • Manage sensitive questions (e.g., interpersonal violence) with discretion, documenting “declined” or “not asked” responses as appropriate.
  • Track and document time spent, participants involved, and any declined screenings.
  • Submit completed screenings in designated platform for review.
  • Conduct re-screening only when a major life event has occurred (e.g., hospitalization, housing change, incarceration, loss of benefits).
  • Document reasons for re-screening, date/time, and duration.
  • Accept referrals in assigned software system and conduct outreach (3 attempts within 5 business days).
  • Engage members, confirm needs, and obtain consent.
  • Complete Eligibility Assessment to determine Standard vs. Enhanced Services.
  • Connect members to community resources or Enhanced CM agencies.
  • Document all steps and close or transition cases as appropriate.
  • Submit units for reimbursement per the approved fee schedule.
  • Refer members with unmet needs to Enhanced Care Management using the Assigned software system referral process.
  • Document needs and context in the referral description to ensure continuity of care.


Requirements:

Qualifications

  • High School Diploma or equivalent required or associate’s degree in human services, preferred.
  • One (2) year of experience in case management, health care coordination, or community health preferred.
  • Bilingual (English/Spanish) strongly preferred.
  • Strong organizational, documentation, and data-entry skills with attention to detail.
  • Ability to engage with diverse populations professionally and empathetically.


Core Competencies

  • Accuracy & Compliance: Ensures proper documentation for Medicaid-billable services.
  • Member-Centered Engagement: Builds rapport, obtains informed consent, and handles sensitive topics with care.
  • Collaboration: Works closely with Navigators, Eligibility Specialists, and Enhanced Care Management partners.
  • Confidentiality: Adheres to HIPAA, agency, and funder compliance requirements.


Physical Demands:

The position does require occasional standing, squatting, lifting of up to approximately 10 lbs. and frequent sitting.


By Signing below I have received, read, understand and will comply with the above job description:




Employee Signature: ______________________________________________ Date: _________________________




The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.