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National Car Rental Jobs in Springfield, VA (NOW HIRING)

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National Car Rental information

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$11

$19

$29

How much do national car rental jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for national car rental in Springfield, VA is $19.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What is a National Car Rental agent?

A National Car Rental agent is responsible for assisting customers with renting vehicles from National Car Rental locations. Their duties include processing rental agreements, answering customer inquiries, inspecting vehicles for damage, and ensuring a smooth pick-up and drop-off experience. They may also upsell additional services such as insurance coverage or GPS rentals. Customer service skills and knowledge of rental policies are essential for this role. Agents play a key role in ensuring customer satisfaction and maintaining the company's standards.

What are the common responsibilities and challenges faced by a National Car Rental agent?

As a Rental Agent at National Car Rental, your primary responsibilities include assisting customers with vehicle selection, processing rental agreements, inspecting vehicles for damage, and handling returns. A common challenge in this role is managing high customer volumes during peak travel times while maintaining excellent customer service. Rental Agents often collaborate closely with maintenance teams and management to ensure vehicle availability and resolve any customer concerns quickly. Attention to detail and strong communication skills are key to success in this fast-paced, customer-focused environment.

What is the difference between National Car Rental vs Car Rental Agent?

AspectNational Car RentalCar Rental Agent
CredentialsDriver's license, possibly age restrictionsDriver's license, customer service skills
Work EnvironmentRental locations, corporate officesRental counters, customer service desks
Employer & IndustryRental car companies, travel industryRental agencies, travel and hospitality industry
Common Search/ComparisonCompany vs individual agent roles

National Car Rental is a large rental car company providing vehicles to travelers, while a Car Rental Agent is an employee working at rental locations assisting customers with vehicle rentals. The roles overlap in customer service and licensing requirements but differ in scope and employment structure.

What are the key skills and qualifications needed to thrive as a National Car Rental agent?

To thrive as a National Car Rental Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software systems, point-of-sale technology, and a valid driver’s license are typically required. Outstanding communication, problem-solving abilities, and a positive attitude help agents excel in addressing customer needs and managing challenging situations. These skills ensure efficient service, customer satisfaction, and smooth daily operations in a fast-paced rental environment.
What are popular job titles related to National Car Rental jobs in Springfield, VA? For National Car Rental jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching National Car Rental jobs in Springfield, VA look for? The top searched job categories for National Car Rental jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for National Car Rental jobs? Cities near Springfield, VA with the most National Car Rental job openings:
National Car Rental jobs near you
Infographic showing various National Car Rental job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,358 per year, or $19.9 per hour.

Customer Assistance Representative - Dulles Airport

Enterprise Holdings

Dulles, VA

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

112th of 173 rated vehicle equipment hire

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our airport location.

Opening available at the following branch location:

  • The Dulles Airport (IAD)-  23430 Autopilot Dr, Dulles, VA 20166

This is a full time position with a starting rate of pay $19.00 / hour based on a 40 hour work week. 

We offer a robust Benefits Package including, but not limited to:  

  • Paid time off
  • Consistent full time 40 hour per week schedule 
  • Employee discount
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedules Available 

  • Tuesday- Saturday: 5:00am-2:00pm 
  • Thursday- Monday 3:00pm-12:00am

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Notify Management of any known vehicle problems and any required vehicle maintenance 
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Maintain a regular and reliable level of attendance and punctuality

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future  
  • Must have at least 1 year experience in sales, customer service, leadership or management
    • Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service
  • Must have a valid US drivers license 
  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.
  • Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Employment Type: FULL_TIME

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