Narrative Designer Jobs in Washington (NOW HIRING)

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our careers page.

The Role in Brief:

Product Experience Designer (PXD), Analyst

The Product Experience Designer (PXD) is a creative, technically minded member of EAB's Product organization responsible for transforming product strategy into compelling interactive experiences. Working at the intersection of Product Management, User Experience, and Go-to-Market teams, this role creates high-fidelity prototypes, product demonstrations, and future-state concepts that bring EAB's technology vision to life.

As a core member of the Product organization, the Product Experience Designer participates in product planning, design reviews, roadmap discussions, and development ceremonies to ensure commercial experiences accurately reflect current capabilities while showcasing the future direction of our products. This individual rapidly prototypes new ideas, designs narrative-driven demonstrations, and creates reusable experiences that help customers, partners, and internal teams understand the value of EAB's technology.

This role is ideal for someone who enjoys learning new technologies, experimenting with AI-assisted design and prototyping tools, and translating complex product concepts into intuitive, engaging experiences. Success requires strong visual design instincts, attention to detail, curiosity, and the ability to collaborate across Product, Engineering, Design, Marketing, Sales, Services, and Customer Success.

Reporting to Product Management and partnering closely with Product Design, this individual will leverage modern design and prototyping platforms—including Figma, AI-assisted design tools, and emerging technologies—to accelerate product storytelling and strengthen EAB's commercial product experiences.

This position is ideally based in Richmond, VA or Washington, DC but is also open to remote employment within the continental United States.

This position is posted at both the Analyst and Senior Analyst levels; candidates are being considered across both levels based on experience, with final level determined at the time of offer.

Primary Responsibilities:

• Design high-fidelity interactive prototypes that communicate current product capabilities, future concepts, and strategic product vision.
• Create narrative-driven product demonstrations that illustrate how EAB technology solves real-world challenges for higher education institutions.
• Participate as an embedded member of the Product organization by attending product planning sessions, roadmap reviews, design critiques, sprint reviews, and other product ceremonies.
• Partner closely with Product Managers, UX Designers, and Engineering teams to ensure prototypes and demonstrations accurately represent product functionality and design direction.
• Translate product requirements, concepts, and early-stage ideas into compelling visual experiences that support discovery, planning, validation, and commercialization.
• Build and maintain reusable prototype assets utilizing EAB's design system, component libraries, and modern prototyping platforms.
• Explore and adopt emerging AI-powered design and prototyping tools that improve the speed and quality of product visualization.
• Collaborate with Marketing, Sales Engineering, Partner Success, Implementation, and Customer Success teams to create product experiences that support launches, customer conversations, conferences, executive briefings, and strategic initiatives.
• Develop future-state concepts that help leadership, customers, and internal teams visualize long-term product strategy before engineering development begins.
• Continuously improve EAB's library of commercial product experiences, ensuring demonstrations remain aligned with evolving product capabilities and roadmap priorities.
• Participate in stretch projects and strategic initiatives that advance Product and Go-to-Market collaboration.

Basic Qualifications:

• Bachelor's degree in Product Design, User Experience, Human-Computer Interaction, Information Architecture, Graphic Design, Marketing, Computer Science, or a related field.
• 1–3+ years of professional experience in UX design, product design, prototyping, product marketing, demonstration design, or related disciplines.
• Experience building interactive prototypes using Figma or comparable prototyping platforms.
• Strong visual design skills with exceptional attention to detail and an eye for polished user experiences.
• Ability to quickly learn new technologies, software platforms, and AI-assisted design tools.
• Excellent communication and collaboration skills with experience working across cross-functional teams.
• Strong organizational skills with the ability to manage multiple projects in a fast-paced environment.
• A portfolio demonstrating interactive prototypes, product experiences, UX work, or similar design projects.

Ideal Qualifications:

• Experience working with product management and agile software development teams.
• Familiarity with modern product design systems and component-based design methodologies.
• Experience using AI-assisted tools such as Claude, Cursor, GitHub Copilot, or similar technologies to accelerate design and prototyping workflows.
• Experience creating executive presentations, customer demonstrations, product storytelling assets, or conference experiences.
• Familiarity with higher education technology or SaaS products.
• Understanding of design thinking, human-centered design, and product development methodologies.
• Ability to balance creativity with technical accuracy when representing software products.
• Demonstrated curiosity, experimentation, and a passion for continuously improving design workflows and emerging technologies.
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspirations.

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $58,000 - $75,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected, and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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