Job Title: Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract Interview Process: In-Person Only Responsibilities * Coordinate and execute PC Refresh ...
Quick apply
Job Title: Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract Interview Process: In-Person Only Responsibilities * Coordinate and execute PC Refresh ...
My3Tech information
What is the difference between My3Tech vs Network Technician?
| Aspect | My3Tech | Network Technician |
|---|---|---|
| Certifications | Typically requires IT certifications like CompTIA A+ or Network+ | Often requires similar certifications, including Cisco CCNA or CompTIA Network+ |
| Work Environment | Primarily office-based, providing IT support and troubleshooting | Can be office or on-site, focusing on network setup, maintenance, and troubleshooting |
| Industry Usage | Used across various industries for IT support roles | Commonly found in telecommunications, IT services, and corporate networks |
Both My3Tech and Network Technician roles require similar certifications and work environments, focusing on IT support and network maintenance. While My3Tech may emphasize software and hardware troubleshooting, Network Technicians often specialize in network infrastructure. Understanding these differences helps job seekers align their skills with the right role.
What are popular job titles related to My3Tech jobs in Virginia? For My3Tech jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching My3Tech jobs in Virginia look for? The top searched job categories for My3Tech jobs in Virginia are:
What cities in Virginia are hiring for My3Tech jobs? Cities in Virginia with the most My3Tech job openings:
Job description
Job Title: Technical Support Analyst 4
Location: Petersburg, VA (Hybrid)
Duration: Long-Term Contract
Interview Process: In-Person Only
Responsibilities
- Coordinate and execute PC Refresh deployments, including scheduling appointments with end users.
- Image, configure, deploy, and troubleshoot desktops, laptops, and peripheral devices.
- Perform data migration, software installation, and hardware setup.
- Provide technical support for hardware, software, mobile devices, printers, and phone systems.
- Track and communicate regional IT needs, issues, and upcoming technology requirements.
- Assist with asset management, inventory tracking, and equipment refresh projects.
- Escalate critical incidents and outages to appropriate support teams.
- Prepare weekly operational and project status reports.
- Communicate technology updates, policies, procedures, and best practices to users.
- Deliver excellent customer service and technical support to internal staff.
Required Skills & Experience
- 1+ year of experience with IT Service Management processes (Incident, Change, Service Request, and Asset Management).
- 1+ year of experience supporting PC Refresh or hardware deployment projects.
- 1+ year of experience troubleshooting hardware and software issues.
- 1+ year of experience providing desktop support or service desk support.
- 1+ year of experience with Microsoft 365 applications:
- Outlook
- Word
- Excel
- PowerPoint
- Teams
- SharePoint
- Forms
- Bookings
- 1+ year of experience creating professional user communications and technical documentation.
- Strong ability to prioritize workload and manage tasks independently.
- Strong written and verbal communication skills.
- Ability to explain technical issues clearly to non-technical users.
- Experience gathering technical requirements and resolving user issues through direct interaction.
- Basic knowledge of computer hardware, software, networking, and related technologies.
About MY3TECH
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Pierre, SD, US
Year founded
2010