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Museum Store Associate Jobs in New York (NOW HIRING)

Bandana

Retail Sales Associate

Manhattan, NY · On-site

$22/hr

Retail Sales Associate The Retail Associate will be responsible for daily operations of the 9/11 Memorial & Museum store, carts (outdoors) and pop up shops- providing a safe, informative, and ...

New

Museum of Sex

NYC - Guest Experience Associate

Manhattan, NY · On-site

$16.25 - $19.75/hr

... store merchandise, collateral materials, guest queues, ticketing areas, and related spaces. * Be knowledgeable about the museum, its history, programs, and special events and effectively communicate ...

Incca

Stock Associate, Soho Design Store

Manhattan, NY

$27.65/hr

The Museum of Modern Art is currently accepting applications for a permanent Stock Associate in the Soho Design Store to help maintain the stockroom, assist in sales floor replenishment and ensure ...

MoMA

Stock Associate, Soho Design Store

Manhattan, NY · On-site

$27.65/hr

The Museum of Modern Art is currently accepting applications for a permanent Stock Associate in the Soho Design Store to help maintain the stockroom, assist in sales floor replenishment and ensure ...

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Museum Store Associate information

What is a museum store associate?

Museum Store Associates are retail professionals who work within museum gift shops, providing customer service, assisting with sales, and maintaining store displays. They help visitors find souvenirs, books, and educational materials related to the museum's exhibits. In addition to sales duties, they may also handle inventory, process transactions, and answer questions about store merchandise or current exhibitions. Their role is essential in creating a positive visitor experience and supporting the museum's mission through retail operations.

What are the key skills and qualifications needed to thrive as a museum store associate, and why are they important?

To thrive as a Museum Store Associate, you need strong customer service abilities, basic retail math skills, and preferably experience in sales or merchandising. Familiarity with point-of-sale (POS) systems, inventory management software, and cash handling procedures is typically required. Excellent communication, attention to detail, and a friendly demeanor are standout soft skills for this role. These skills are crucial for delivering a positive visitor experience, ensuring accurate transactions, and supporting the museum's revenue goals.

What is the difference between Museum Store Associate vs Museum Gift Shop Clerk?

AspectMuseum Store AssociateMuseum Gift Shop Clerk
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentMuseum retail store, often part of a cultural or historical institutionGift shop within a museum, similar setting
Employer & Industry UsageMuseums, cultural centers, art institutionsMuseums, historical sites, cultural venues
Common Search & ComparisonYesYes

The Museum Store Associate and Museum Gift Shop Clerk roles are similar, both working in museum retail environments and requiring customer service skills. The main difference lies in job titles used by employers; 'Museum Store Associate' may imply a broader role with additional responsibilities, while 'Museum Gift Shop Clerk' often refers to entry-level positions focused on sales and customer assistance. Both positions serve to enhance visitor experience and promote museum merchandise.

How does a museum store associate typically collaborate with museum staff and visitors?

Museum Store Associates frequently interact with both museum staff and visitors to enhance the overall guest experience. They work closely with curatorial and education teams to stay informed about current exhibits and merchandise related to them, ensuring they can answer visitor questions and make relevant product suggestions. Associates also help coordinate with inventory managers and visual merchandisers to keep displays fresh and aligned with museum themes. This role requires excellent communication, teamwork, and a customer-focused attitude to create a welcoming, informative retail environment.
What are the most commonly searched types of Museum Store jobs in New York? The most popular types of Museum Store jobs in New York are:
What are popular job titles related to Museum Store Associate jobs in New York? For Museum Store Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Museum Store Associate jobs in New York look for? The top searched job categories for Museum Store Associate jobs in New York are:
What cities in New York are hiring for Museum Store Associate jobs? Cities in New York with the most Museum Store Associate job openings:
Museum Store Associate jobs near you
Infographic showing various Museum Store Associate job openings in New York as of August 2026, with employment types broken down into 34% Full Time, and 66% Part Time. Highlights an 100% In-person job distribution.

Retail Associate (Part-Time)

9/11 Memorial and Museum

Manhattan, NY • On-site

$25.75/hr

Part-time

Re-posted 5 days ago

Job description

JOB TITLE: Retail Associate (Part-time)
DEPARTMENT: Strategy & Operations
REPORTS TO: Retail Operations Manager
CLASSIFICATION: Non-exempt
SALARY: $25.75 per hour
DATE: July 2026
POSITION OVERVIEW
As a Retail Associate at the 9/11 Memorial & Museum, you will play a key role in creating a memorable and respectful experience for visitors from around the world. This is an opportunity to work in a deeply meaningful setting, where you'll not only deliver exceptional customer service but also be a part of honoring and preserving the legacy of 9/11, ensuring every visitor's experience is impactful and respectful. In this position, you'll be responsible for the daily operations of the Museum store, café, outdoor carts, and Audio Guide Desk.
ROLE AND RESPONSIBILITIES:
  • Proactively greet and welcome visitors, providing excellent customer service in the retail areas which include the Museum Store, Café, Audio Guide desk and Retail Carts on the Memorial.
  • Cultivate a strong knowledge of products and brand storytelling to enhance visitor interactions and sales.
  • Remain mobile and engaged with customers on the sales floor, ready to assist with product inquiries or needs.
  • Encourage mission support by asking for donations.
  • Ensure the store, café, and retail cart areas are clean, organized, and visually presentable to visitors.
  • Foster a positive and professional work environment by collaborating with team members from across the organization.
  • Uphold institutional policies and procedures while maintaining outstanding customer service.
  • Accurately process transactions, including cash and credit card payments, following all financial and organizational policies.
  • Assist with receiving deliveries, unpacking, organizing stock, ensuring timely replenishment, and performing inventory and cycle counts.
  • Communicate any operational or customer service challenges promptly to management for resolution.

ASSOCIATES ARE EXPECTED TO
  • Work part-time, 16-29 hours per week
  • Work weekends and holidays
  • Wear a museum-issued uniform
  • Work both outdoors on the memorial and indoors at the museum in all weather
  • Stand for long hours
  • Take direction from Supervisors and Managers
  • Demonstrate strong interpersonal and communication skills
  • Be comfortable working with a diverse international public in a busy environment

QUALIFICATIONS/SKILLS REQUIREMENTS
  • 1-3 years' experience in retail store sales
  • Excellent customer/guest service skills
  • Highly responsible and reliable
  • Ability to work both as part of a productive team and independently

Work Environment and Physical Considerations
The physical demands and work environment described in this job are typical of what you can expect and are important for successfully carrying out the essential responsibilities of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff. The employee will be required to stand for long hours and be able to lift heavy boxes up to 40 lbs.
The work environment includes both indoor and outdoor settings, and while the noise level is generally low, you'll find that it's a relaxed and comfortable place to work. There are no special protective devices required in the retail environment.
The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at careers@911memorial.org with your specific accommodation request.
The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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