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Museum Experience Manager Jobs in Indiana (NOW HIRING)

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Museum Experience Manager information

What does a Museum Experience Manager do?

A Museum Experience Manager oversees the visitor experience at a museum, ensuring guests have engaging, educational, and enjoyable interactions with exhibits and events. They coordinate front-line staff, develop visitor programs, manage feedback, and often collaborate with curators and educators to enhance tours and activities. Their goal is to create a welcoming environment that encourages repeat visits and positive word-of-mouth. Additionally, they may organize special events and work to improve accessibility and inclusivity for all guests.

What are some common challenges a Museum Experience Manager faces when balancing visitor engagement with exhibit preservation?

Museum Experience Managers often navigate the delicate balance between creating interactive, engaging experiences for visitors and ensuring the preservation of artifacts and exhibits. This can involve implementing technology or hands-on activities while maintaining strict conservation protocols. Additionally, they must coordinate with curators, educators, and facilities staff to design programs that both captivate audiences and protect valuable collections. Effective communication and creative problem-solving are key to overcoming these challenges and delivering memorable museum experiences.

What are the key skills and qualifications needed to thrive as a Museum Experience Manager, and why are they important?

To thrive as a Museum Experience Manager, you need a background in museum studies, education, or arts administration, along with experience in visitor services and program development. Familiarity with ticketing systems, CRM software, and event planning tools is often required. Outstanding interpersonal, leadership, and problem-solving skills help you engage diverse audiences and manage staff effectively. These competencies ensure the delivery of memorable visitor experiences and support the museum's educational and outreach goals.

What is the difference between Museum Experience Manager vs Museum Educator?

AspectMuseum Experience ManagerMuseum Educator
Primary FocusOverseeing visitor experience, managing exhibits, and enhancing engagementDeveloping and delivering educational programs and tours
Required CredentialsBachelor's degree in Museum Studies, Hospitality, or related field; experience in visitor servicesBachelor's degree in Education, History, or Museum Studies; teaching or interpretive experience
Work EnvironmentMuseum visitor areas, exhibit spaces, event planning settingsClassrooms, guided tour settings, educational program venues
Employer & Industry UsageCommonly employed by museums, cultural institutions, and visitor centersTypically found in museums, historic sites, and educational institutions

The Museum Experience Manager focuses on managing visitor engagement and exhibit operations, while the Museum Educator emphasizes developing educational programs and guiding visitors through learning experiences. Both roles require relevant degrees and work in museum environments, but their core responsibilities differ in scope and focus.

What cities in Indiana are hiring for Museum Experience Manager jobs?

Cities in Indiana with the most Museum Experience Manager job openings:

Infographic showing various Museum Experience Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Third Shift Security Specialist

Indianapolis, IN • On-site

The Children's Museum
Museums and Historical Sites • 1 - 10 employees
Learn more about The Children's Museumexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

OVERVIEW:
The full-time Security Assistant 3rd shift provides exceptional customer service and general security support to all museum visitors and staff. This position is responsible for the monitoring of all CCTV cameras as well as communicating issues, incidents, and general operations updates to all on duty officers. Responsible for effective administration and management of automated security and fire life safety systems. The incumbent must be familiar with all procedures and operations of the Control Room.
SCHEDULE:
11 pm-7 am (third shift) 5 days a week
The Children's Museum is fiercely devoted to our Diversity, Equity, Accessibility, and Inclusion (DEAI) efforts. Together we are building and sustaining an inclusive culture that encourages, supports, and celebrates differences.
REPORTS TO:
Security 2nd and 3rd Shift Manager
ESSENTIAL RESPONSIBILITIES:
  1. Ensure the integrity and functionality of the security systems within the museum and remote site locations through consistently monitoring the cameras, computers, and other systems within the Control Room and throughout the Museum after hours.
  2. Monitors and routes emergency calls from within and outside the museum campus. Contacts Shift Manager in the event of a problem or concern. Adheres to written protocols and professional expectations for oversight of staff, contractor and visitor pedestrian and vehicular traffic after hours and before opening..
  3. Ensures visitor and campus security through observation, the timely reporting of concerns or incidents, providing crowd control, performing emergency assistance (basic first aid, fire extinguishers and evacuation/relocation), reuniting lost children.
  4. Provides leadership in emergency protocols for evacuations and relocation and assists visitors and staff in the event of an emergency. Participates in the Safety Warden program and ensures emergency response for all emergency situations and drills.
  5. Maintains a solid attendance record and adhere to the Standards and Expectations manual at all times.
  6. Proactively seeks up to date information to remain knowledgeable of museum daily operations and activities, way-finding and emergency protocols.
  7. May be asked to represent the VR and Security department through the execution of job duties and assignments, such as garage greeter, cross walk, parking assistant, Security check-in and dock during events.

REQUIREMENTS:
  1. Must have proven experience in customer service and security with knowledge of emergency protocols.
  2. Must be CPR/First Aid certified or have the ability to be certified in 6 months.
  3. Must have a valid driver's license.
  4. Must enjoy constant interaction with people and have the ability to communicate effectively and in a positive manner, even under high-stress situations.
  5. Must possess computer data entry skills and the ability to handle and reconcile cash.
  6. Must maintain a positive working relationship with a large team of diverse staff and volunteers.
  7. Must be able to work weekends and available on holidays and evening shifts.
  8. Must be able to quickly move throughout the museum and stand for long periods of time. Must be able to work outside in all weather conditions.

*Special consideration given to those applicants who are multi-lingual.
ADA REQUIREMENTS:
  1. Must be able to review daily handouts and email communication. Must be able to interface with computer monitor screen.
  2. Must be able to handle communications by telephone contact, one-on-one conversations and public presentations.
  3. Required to be able to handle heavy communications by one-on-one conversations and public presentations.
  4. Must be able to handle moderate keyboard and calculator use for administering ticket sales and moderate paperwork processing.
  5. Requires the ability to sit or stand for extended periods of time. Must be able to personally negotiate getting self into and out of the building without trouble and assist visitors in doing so, as well.
  6. Must be able to stand for long periods of time, up to 8 hours per day, and work outside in all weather conditions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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