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Multicultural Center information

What are some common challenges faced by staff working in a Multicultural Center, and how can these be addressed?

Staff in a Multicultural Center often encounter challenges such as navigating cultural misunderstandings, balancing the needs of diverse student populations, and promoting inclusivity across campus. Addressing these challenges typically involves ongoing cultural competency training, active listening, and fostering open communication. Collaborating with other campus departments and student organizations also helps staff create supportive environments and effective programming that reflect the needs of all groups represented.

What is a Multicultural Center?

A Multicultural Center is a dedicated space or organization, often found on college campuses or within communities, that promotes diversity, inclusion, and cultural awareness. These centers provide resources, support services, and programming for individuals from various cultural, ethnic, and social backgrounds. They often host events, workshops, and educational activities to foster understanding and celebrate differences, while also offering a safe and welcoming environment for underrepresented groups.

What are the key skills and qualifications needed to thrive as a Multicultural Center Director, and why are they important?

To thrive as a Multicultural Center Director, you typically need a background in diversity and inclusion, cultural competency, and program management, often supported by a degree in higher education, social work, or a related field. Familiarity with student information systems, event planning software, and diversity training programs is commonly required. Exceptional communication, leadership, and conflict resolution skills help foster an inclusive and supportive environment. These skills are essential for effectively promoting equity, supporting diverse student populations, and implementing impactful multicultural initiatives.

What is the difference between Multicultural Center vs Cultural Program Coordinator?

AspectMulticultural CenterCultural Program Coordinator
Required CredentialsBachelor's degree in social sciences, diversity studies, or related fieldsBachelor's degree in arts, communications, or related fields
Work EnvironmentCommunity centers, educational institutions, nonprofit organizationsEvent venues, cultural institutions, nonprofit organizations
Employer & Industry UsageUniversities, community organizations, government agenciesCultural organizations, museums, nonprofits
Common Search & ComparisonFocuses on community outreach and diversity initiativesFocuses on planning and executing cultural events

The Multicultural Center typically serves as a hub for diversity and inclusion efforts within communities or institutions, providing resources and support. In contrast, a Cultural Program Coordinator primarily plans and manages cultural events and programs. While both roles involve cultural engagement, the Multicultural Center has a broader community focus, whereas the Cultural Program Coordinator emphasizes event execution.

What are popular job titles related to Multicultural Center jobs in Oregon? For Multicultural Center jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Multicultural Center jobs in Oregon look for? The top searched job categories for Multicultural Center jobs in Oregon are:
Multicultural Center jobs near you
Call Center Specialist

Call Center Specialist

Oregon Health & Science University

Portland, OR

$17.75 - $22.25/hr

Other

Posted 10 days ago

Oregon Health & Science University rating

8.1

Company rating: 8.1 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

136th of 555 rated colleges and universities

Job description

Department Overview

The Call Center Communication Specialist receives and documents meal orders from patients and visitors in the call center according to established procedures and enter them directly into the Food & Nutrition Services computer system. The specialist will verify appropriate foods meet diet order parameters, discuss options with patient/family, maintain service expectations, and participate in conflict reconciliation between physician ordered diet and patient preferences. Perform arithmetical computations for tube feeding/infant formula. This position will also respond to inquiries from patients and staff about the OHSU Room Service Program and services, direct inquiries as necessary, explain processes and procedures to customers and provide information about services available.

Function/Duties of Position
  • Obtains meal orders from patients and visitors via the telephone and transposes meal orders into CBORD computer system. Verifies meal orders meet diet order parameters using the EPIC system. Accesses EPIC Medicine Administrative Record to see if patient's medication has significant food interaction, and, if so, notifies nursing staff. Processes diet requisitions. 
  • Documents required information accurately, efficiently and consistently. Processes reports that compare food ordered with meal order. 
  • Coordinates Communication Center processes with Production, Tray line and Meal Service Associates. Communicates with employees in other departments effectively.

  • Adds, deletes, or changes information on manual or computerized system to maintain accurate, complete, and current information.

  • Other Duties as Assigned
Required Qualifications
  • An associate's degree or certification in general office occupations or office technology and 1 year of experience in a call center or customer service position; OR 
  • A bachelor's degree and 6 months of experience in a call center or customer service position; OR
  • equivalent education and experience.

Job Related Knowledge, Skills and Abilities (Competencies):

  • Knowledge of the English Language sufficient for telephone communication and written communication with patients and staff.
  • Ability to perform mathematical calculations: addition, subtraction, multiplication and division with the aid of a calculator.
  • Must be able to work in a fast-paced production office environment, provide excellent customer service and service recovery with patients and patient families directly throughout the shift.    
  • Ability to handle high volume phones during peak mealtimes, manage other tasks throughout the day i.e. doing reports, entering menus, enter all nutrition products and supplements. Ability to multitask and use multiple software/applications at the same time.
  •  
Preferred Qualifications
  • ServSafe 
  • Food Handlers Card 
  • Knowledge of EPIC electronic medical record and foodservice computer software system CBORD or other. 
  • Knowledge of percentages and fractions. 
Additional Details

Monday - Sunday 6:00 am - 9:00 pm; schedule varies; will be in room with 4-5 other call center associates; noise related to printers and phone calls.

Why apply to OHSU?We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.eduEmployment Type: OTHER

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About Oregon Health & Science University

Sourced by ZipRecruiter

Oregon Health & Science University (OHSU) is a distinguished institution under the industry of higher education and healthcare, specifically in the field of medical science. Based in Portland, Oregon, US, it maintains a reputation for promoting research, teaching, patient care, and outreach. Established in 1887, OHSU has continually sought to redefine the parameters of healthcare delivery and biomedical discovery through its expansive catalog of programs and initiatives. A galvanizing mission drives OHSU: to improve the health and quality of life for all Oregonians through excellence, innovation, and leadership in health care, education, and research.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Portland, OR, US

Year founded

1887

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