Multi-Office Leader
Pell City, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Pell City, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Montgomery, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Montgomery, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Thomasville, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Thomasville, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Oneonta, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Oneonta, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Sylacauga, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Sylacauga, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Attalla, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Attalla, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Northport, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Northport, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Florence, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Florence, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Mobile, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Mobile, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Foley, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Foley, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Hoover, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Hoover, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Birmingham, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Birmingham, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Alabaster, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Alabaster, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Anniston, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Anniston, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Clanton, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Clanton, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Scottsboro, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Scottsboro, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Jasper, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Jasper, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Huntsville, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Huntsville, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Enterprise, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Enterprise, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Northport, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Northport, AL · On-site
Bachelor's degree in a related field or equivalent experience * 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance ...
Multi-Office Leader
Pell City, AL • On-site
H&R Block •
Accounting Services • 1 - 5K employees1,001 - 5,000 employees
Full-time
Posted 17 days ago
H&R Block rating
5.7
Based on 295 frontline employees who took The Breakroom Quiz
Job description
About the Role
The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4-6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you'll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results.
You'll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you'll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance.
You'll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you'll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients.
Day to day, you'll...
Required Qualifications
Preferred Qualifications
Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4-6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you'll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results.
You'll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you'll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance.
You'll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you'll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients.
Day to day, you'll...
- Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency
- Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
- Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
- Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
- Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
- Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
- Own revenue, growth, operational performance, and business outcomes across assigned offices
- Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
- Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
- Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand
Required Qualifications
- Bachelor's degree in a related field or equivalent experience
- 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
- Strong client-centric mindset with experience delivering consultative client experience
- Strong leadership capability with proven ability to coach, develop, and hold teams accountable
- Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
- Experience leading through change, including adoption of new processes and ways of working
- Ability to exercise independent judgment and prioritize competing demands across multiple locations
- Experience managing or partnering in operational areas such as facilities, staffing, or compliance
- Strong communication and problem-solving skills, including handling client escalations and complex issues
- Ability to interpret data, identify trends, and translate insights into action
- Ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials weighing up to 20 pounds in support of office readiness, setup, maintenance, and operational activities, with or without reasonable accommodation
- Ability to travel frequently in-day, with minimal overnight travel, between assigned offices to maintain consistent in-person presence across multiple office locations
- Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands
Preferred Qualifications
- Experience with seasonal workforce planning, hiring, and readiness execution
- Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics
- Experience with office readiness, facilities, coordination, or operational infrastructure across multiple locations
Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
What H&R Block employees say
Pay
Benefits
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Workplace
Get the full story on Breakroom
About H&R Block
Sourced by ZipRecruiter
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
Industry
Accounting services, it services and finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Kansas City, MO, US