Multi Site Operations Manager Jobs in Merrick, NY

About Us

Green Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale.

Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most.

Position Overview

The Multi-Site Manager oversees daily operations across multiple enterprise workplace dining locations, ensuring consistent execution, team performance, and client satisfaction. This role is responsible for driving operational standards, developing site-level leadership, and coordinating across functions to deliver a seamless dining experience at every location.

This is a hands-on leadership role that requires regular travel between sites and combines operational oversight, people management, and strategic problem-solving.

We are looking for a candidate who is a strong operator and people leader with a track record of managing high-performing teams across multiple locations. The ideal candidate is highly organized, proactive, and comfortable navigating the day-to-day challenges of multi-site food service while keeping the bigger picture in focus.

Responsibilities

Multi-Site Operations (35%)

• Oversee daily operations across multiple enterprise workplace dining locations, ensuring each site meets company standards, performance targets, and operational procedures
• Travel regularly between sites to maintain visibility, assess execution, and address issues in real time
• Develop and implement operational strategies to improve productivity, efficiency, and consistency across all locations
• Ensure all sites comply with company policies, food safety regulations, and industry standards
• Identify and mitigate operational risks related to staffing, safety, or service delivery

Team Leadership & Development (30%)

• Manage, train, and mentor site leads and their teams to ensure smooth operations and professional growth
• Conduct performance evaluations, provide regular feedback, and implement development plans
• Lead problem-solving efforts, coach team members through conflicts, and guide underperforming employees with structured support including training sessions and one-on-ones
• Ensure the execution of quality, timely performance reviews across all locations

Client Service & Guest Experience (15%)

• Ensure high levels of client and guest satisfaction across all locations, partnering with site managers to address concerns proactively
• Monitor and improve the guest experience by implementing feedback loops and conducting regular service evaluations
• Serve as a point of escalation for client issues that require multi-site coordination or senior attention

Reporting & Performance Analysis (10%)

• Prepare reports on operational performance, financial health, and client feedback for senior management
• Use data to identify trends, inefficiencies, and opportunities for improvement across sites
• Track and report on key operational KPIs to support continuous improvement

Site Launches & Special Projects (10%)

• Lead or support the opening of new locations, renovations, or service expansions
• Coordinate with contractors, vendors, and internal teams to ensure smooth project execution
• Assume additional responsibilities as needed to support business priorities and ensure successful execution across all sites

Required Qualifications

• 5+ years of experience in food service, hospitality, or workplace dining operations, with at least 2 years managing multiple locations
• Proven experience leading, developing, and holding teams accountable across distributed sites
• Strong understanding of food safety regulations, operational compliance, and quality standards
• Proficiency with Google Workspace or Microsoft Office Suite
• Experience with project management and communication tools (Asana and Slack preferred)
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to prioritize and manage competing demands across locations
• Willingness to travel regularly between sites in the NYC metro area
• A commitment to personal accountability and continuous learning

Preferred Qualifications

• Experience in enterprise workplace dining or corporate food service
• Experience with new site launches or operational expansions
• Familiarity with inventory, scheduling, or operational reporting systems
• Passion for local food, nutrition, and building a more sustainable food system

Key Competencies

• Operational leadership across multiple locations
• Team development and accountability
• Problem-solving and adaptability
• Clear and proactive communication
• Hospitality mindset

Role Details

Title: Multi-Site Manager

Job Type: Full-time

Schedule: Monday through Friday. Flexibility and occasional weekend availability required based on business needs

Reports to: Operations Manager

Compensation: $95,000-$110,000 + bonus potential

Benefits

• Medical insurance
• Sick leave
• Paid time off that increases with tenure
• 401(k)
• Daily family meal
• Potential for bonuses through our Green Shares employee bonus program
• Eligibility and details subject to company policy

Green Top Farms is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law, including the New York State Human Rights Law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and for religious observances, in accordance with applicable laws.