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Customer Success

Job Details

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The Services Sales Solutions Architect Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Mulesoft Anypoint and Salesforce related clouds products. This person serves as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on Mulesoft Anypoint and Data 360 capabilities and level of effort for implementation, bringing synergies across each customer's implementations, and ensuring project implementations are positioned to deliver the highest levels of customer satisfaction. They are platform experts who are accountable for the oversight of our technical solution approach, quantifying business value and aiding the sales teams to scope the expected outcomes of the engagement. They are internally and externally recognized as a business contributor, industry and product specialist.

Partnered with an Account Partner (Services Salesperson), the Services Sales Solutions Architect Director leads technical pre-sales activities, acting as the technical expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals; this can include developing technical solutions to customer missions/objectives, sizing the effort/team size/team makeup/duration, identifying critical technical challenges: integrations, usability, security, data migration and third party solutions. This may include the following:

• Deep understanding of Mulesoft Anypoint (GovCloud and Private Cloud Edition preferred)

• Ability to scope Mulesoft projects

• Pre-Sales solutioning in conjunction with the Solution Engineers

• Bringing public sector expertise and perspective

• Ability to drive better outcomes through extensive platform expertise

• Create deep alignment with customer IT departments and partners

• Executive Relationship building

Responsibilities:

• Correctly scope projects (people, skills, timeframe) to deliver on clients' requirements

• Bring best practices to each client engagement through your deep platform expertise by providing Subject Matter Expertise related to Mulesoft Anypoint products

• Provide oversight and governance for pre-sales solutioning and architecture on large multi-cloud implementations

• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.

• Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary

• Successfully manage multiple strategic clients simultaneously

• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services

• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.

• Show continued professional growth and development

The ideal candidate will have:

A successful track record of working effectively in a highly matrixed and fast-growing organization. A skill in correctly sizing and scoping Mulesoft projects. A passion and belief in the unique value of professional services in a cloud software company. The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce. The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders. The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce and how it adds value to their overall enterprise architecture. Deep problem solving skills and the ability to help solve problems with minimal background and a fast ramp up.

Must Have Qualifications & Skills:

• Clearable United States citizen

• 5+ years of direct experience delivering and/or overseeing applicable solutions.

• 10+ years' experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.

• 2+ years of sizing and scoping applicable projects.

• MuleSoft Certified Platform/Integration Architect Certification

• Ability to travel; up to 25%

Preferred Qualifications & Skills:

• Washington D.C., Maryland, Virginia (DMV) proximity

• MuleSoft Certified Platform/Integration Architect Certification

• 5+ years' operating in major public cloud platforms (AWS, Azure, or GCP) to effectively design hybrid integration patterns, secure public-to-private cloud connectivity, and translate cloud-native architectural principles.

• Strong hands-on experience with Kubernetes (e.g., Red Hat OpenShift, Rancher, or upstream K8s) and Docker, specifically how they underpin MuleSoft PCE infrastructure.

• 5+ years' of expertise in core Enterprise Integration Patterns (EIP)-such as Publish-Subscribe, Request-Reply, Batch Processing, and Scatter-Gather-to architect high-performance, decoupled, and resilient MuleSoft solutions

• 5+ years' operating in a pre-sales environment, shaping and scoping large and complex implementation projects

• 5+ years of enterprise-level project or program management experience

• Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.

• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

• Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational acumen

• Delivery focused: Previous experience leading teams of architects to delivery complex Solutions

• Excellent analytical & problem solving skills

• Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue

• BA/BS degree or foreign equivalent;

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $237,700 - $344,700 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.