Computer & Information Technology, On Site, Full Time, USA/MTA Title: EDP Programmer II (Senior ... An Associate degree or above can substitute for one (1) year of relevant experience. Education ...
Computer & Information Technology, On Site, Full Time, USA/MTA Title: EDP Programmer II (Senior ... An Associate degree or above can substitute for one (1) year of relevant experience. Education ...
Bachelor's degree in Computer Science, Technology, Engineering, Mathematics (STEM), Finance, or ... MTA / MCSD, Azure Fundamentals (Az-900), Microsoft Azure Developer Associate or Azure Solutions ...
Bachelor's degree in Computer Science, Technology, Engineering, Mathematics (STEM), Finance, or ... MTA / MCSD, Azure Fundamentals (Az-900), Microsoft Azure Developer Associate or Azure Solutions ...
Medical Assistant
Amherst, MA · On-site
$17.50 - $22.50/hr
On Site, Medical & Health Services, Full Time, USA/MTA Title: Medical Assistant Executive Area ... Computer experience. Ability to physically lift & transfer patients. Preferred Qualifications ...
Medical Assistant
Amherst, MA · On-site
$17.50 - $22.50/hr
On Site, Medical & Health Services, Full Time, USA/MTA Title: Medical Assistant Executive Area ... Computer experience. Ability to physically lift & transfer patients. Preferred Qualifications ...
Clerk IV (New Student Orientation, Transitions & Family Programs Office Assistant
Amherst, MA · On-site
Administrative Services, On Site, Student Affairs & Campus Life, Full Time, USA/MTA Title: Clerk ... Essential Functions Provides direct administrative support to Associate and Assistant Directors for ...
Clerk IV (New Student Orientation, Transitions & Family Programs Office Assistant
Amherst, MA · On-site
Administrative Services, On Site, Student Affairs & Campus Life, Full Time, USA/MTA Title: Clerk ... Essential Functions Provides direct administrative support to Associate and Assistant Directors for ...
Mta Computer Associate information
What is an MTA Computer Associate?
MTA Computer Associates are information technology professionals employed by the Metropolitan Transportation Authority (MTA) who support, maintain, and troubleshoot the organization's computer systems and networks. They may be responsible for tasks such as software installation, network management, technical support, and assisting in IT projects across various MTA departments. The role typically requires strong problem-solving skills and a solid understanding of computer systems and applications. MTA Computer Associates play a crucial part in ensuring the smooth operation of the MTA's technological infrastructure.
What does an MTA Computer Associate do?
As an MTA Computer Associate, your day often involves supporting and maintaining the Metropolitan Transportation Authority's IT systems. You may troubleshoot technical issues, assist users with software or hardware problems, and ensure the smooth operation of networked systems. Collaboration with other IT team members, such as network administrators and system engineers, is common to resolve larger technical challenges. Additionally, you might participate in system upgrades, software installations, and contribute to documentation to keep processes efficient and up-to-date.
What are the key skills and qualifications needed to thrive as an MTA Computer Associate?
To thrive as an MTA Computer Associate, you need a solid background in computer science, systems analysis, and troubleshooting, often supported by a relevant degree or equivalent experience. Familiarity with IT infrastructure, operating systems, networking protocols, and ticketing systems like ServiceNow is typically required. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills in this role. These competencies are essential for ensuring reliable technology operations and prompt resolution of technical issues in a large transit organization.
What is the difference between Mta Computer Associate vs Mta Computer Technician?
| Aspect | Mta Computer Associate | Mta Computer Technician |
|---|---|---|
| Certifications | Microsoft Technology Associate (MTA) | Microsoft Technology Associate (MTA), CompTIA A+ |
| Work Environment | Help desks, customer support, entry-level IT roles | Hardware repair, troubleshooting, technical support |
| Industry Usage | IT support, customer service, network administration | IT support, hardware maintenance, technical troubleshooting |
The Mta Computer Associate and Mta Computer Technician roles both require MTA certifications and are common entry points in IT. The Associate focuses more on customer support and basic IT tasks, while the Technician emphasizes hardware troubleshooting and repair. Both roles are vital in IT support environments, with overlapping skills but different focus areas.
Which MTA Computer Associate job pays the most?
The highest-paying MTA Computer Associate positions typically involve senior or specialized roles that require advanced technical skills, certifications, or experience. These roles may include supervisory responsibilities or work in high-demand areas like cybersecurity or network infrastructure, leading to higher salaries within the organization.
What are popular job titles related to Mta Computer Associate jobs in Massachusetts?
For Mta Computer Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Mta Computer Associate jobs in Massachusetts look for?
The top searched job categories for Mta Computer Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Mta Computer Associate jobs?
Cities in Massachusetts with the most Mta Computer Associate job openings:
EDP Programmer II (Senior Classroom Support Technician)
Amherst, MA • On-site
Full-time
Posted 29 days ago
University Of Massachusetts Amherst rating
8.4
Based on 28 frontline employees who took The Breakroom Quiz
103rd of 623 rated colleges and universities
Job description
EDP Programmer II (Senior Classroom Support Technician)
Job no: 509407
Work type: Staff
Location: Amherst
Categories: Computer & Information Technology, On Site, Full Time, USA/MTA
Title: EDP Programmer II (Senior Classroom Support Technician)
Executive Area: Information Technologies
College/School/MBU: Information Technology
Department: IT Operations
Work Location: Amherst
Schedule: Full Time
Work Arrangement: Onsite
Job Summary
The Senior Classroom Support Technician provides advanced technical support for Client Support Services customers, focusing on the technology infrastructure in UMass Amherst Computer Classrooms. These classrooms, located across campus, are equipped with Windows and macOS computers, printers, and specialized instructional software to support teaching, learning, and collaboration.
This role ensures reliable operation of classroom systems, resolves technical issues, and assists faculty, staff, and students in using classroom technology effectively. Responsibilities include maintaining classroom hardware and software, managing imaging and deployment processes, supporting printing services, and collaborating on projects to enhance instructional environments.
The Senior Classroom Support Technician will collaborate closely with Client Support Services teams to address complex requests, research emerging technologies for classroom use, and contribute to strategic initiatives aimed at enhancing the student and faculty experience.
Essential Functions
Diagnose and resolve escalated issues related to classroom computers, printers, AV systems, and network connectivity.
Deploy, update, and maintain instructional software and classroom systems; perform imaging, data recovery, and lifecycle maintenance for macOS and Windows devices in computer classrooms.
Manage classroom computers, user accounts, and group policies within Active Directory.
Implement and troubleshoot classroom technology solutions.
Research and evaluate emerging technologies for instructional environments.
Perform routine maintenance and propose improvements to enhance classroom reliability and efficiency.
Provide responsive support for classroom technology through onsite visits, phone, service requests, and remote assistance.
Maintain high customer satisfaction through clear communication and effective problem-solving.
Serve as an escalation point for Tier 1 and student technicians, ensuring timely resolution of complex classroom technology issues.
Stay current with classroom technology standards, operating systems, software applications, and security practices.
Document technical procedures, resolutions, and contribute to knowledge base articles.
Assist in training faculty and staff on classroom technology features and best practices.
Other Functions
Identify opportunities for process improvement and recommend strategies for efficiency.
Provide guidance to users on classroom technology policies and capabilities.
Perform additional duties as assigned, including travel to various campus locations.
Minimum Qualifications
Two (2) years of relevant experience. An Associate degree or above can substitute for one (1) year of relevant experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Valid driver's license and ability to pass CJIS background check.
Hardware/software troubleshooting and repair.
Installation and maintenance of operating systems and applications.
Network client configuration and troubleshooting.
Strong customer service and communication skills.
Proficiency in diagnosing and resolving technical issues in classroom environments.
Experience supporting users in person and remotely.
Knowledge of macOS and Windows operating systems, networking basics, and security practices.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications
Experience with M365, Google Workspace, JAMF, and KACE.
Technical certifications (e.g., CompTIA A+).
Familiarity with AV systems and classroom technology integration.
Experience with imaging and deployment in multi-user environments.
Knowledge of specialized instructional software (e.g., Adobe Creative Cloud, SPSS, MATLAB).
Working Conditions
Work is performed in indoor and/or outdoor environments, and requires frequent lifting, bending, tool use or equipment use. May involve work in confined spaces or at heights.
Work Schedule and Work Arrangement
M-F; 9:00AM - 5:00PM
Salary Information
Pay Grade: USA/MTA Grade 16
Click here to view the Classified Step Scale
Special Instructions for Applicants
Along with application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
Advertised: 30 Jul 2026 Eastern Daylight Time
Applications close: 30 Oct 2026 Eastern Daylight Time
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Job no: 509407
Work type: Staff
Location: Amherst
Categories: Computer & Information Technology, On Site, Full Time, USA/MTA
Title: EDP Programmer II (Senior Classroom Support Technician)
Executive Area: Information Technologies
College/School/MBU: Information Technology
Department: IT Operations
Work Location: Amherst
Schedule: Full Time
Work Arrangement: Onsite
Job Summary
The Senior Classroom Support Technician provides advanced technical support for Client Support Services customers, focusing on the technology infrastructure in UMass Amherst Computer Classrooms. These classrooms, located across campus, are equipped with Windows and macOS computers, printers, and specialized instructional software to support teaching, learning, and collaboration.
This role ensures reliable operation of classroom systems, resolves technical issues, and assists faculty, staff, and students in using classroom technology effectively. Responsibilities include maintaining classroom hardware and software, managing imaging and deployment processes, supporting printing services, and collaborating on projects to enhance instructional environments.
The Senior Classroom Support Technician will collaborate closely with Client Support Services teams to address complex requests, research emerging technologies for classroom use, and contribute to strategic initiatives aimed at enhancing the student and faculty experience.
Essential Functions
Diagnose and resolve escalated issues related to classroom computers, printers, AV systems, and network connectivity.
Deploy, update, and maintain instructional software and classroom systems; perform imaging, data recovery, and lifecycle maintenance for macOS and Windows devices in computer classrooms.
Manage classroom computers, user accounts, and group policies within Active Directory.
Implement and troubleshoot classroom technology solutions.
Research and evaluate emerging technologies for instructional environments.
Perform routine maintenance and propose improvements to enhance classroom reliability and efficiency.
Provide responsive support for classroom technology through onsite visits, phone, service requests, and remote assistance.
Maintain high customer satisfaction through clear communication and effective problem-solving.
Serve as an escalation point for Tier 1 and student technicians, ensuring timely resolution of complex classroom technology issues.
Stay current with classroom technology standards, operating systems, software applications, and security practices.
Document technical procedures, resolutions, and contribute to knowledge base articles.
Assist in training faculty and staff on classroom technology features and best practices.
Other Functions
Identify opportunities for process improvement and recommend strategies for efficiency.
Provide guidance to users on classroom technology policies and capabilities.
Perform additional duties as assigned, including travel to various campus locations.
Minimum Qualifications
Two (2) years of relevant experience. An Associate degree or above can substitute for one (1) year of relevant experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Valid driver's license and ability to pass CJIS background check.
Hardware/software troubleshooting and repair.
Installation and maintenance of operating systems and applications.
Network client configuration and troubleshooting.
Strong customer service and communication skills.
Proficiency in diagnosing and resolving technical issues in classroom environments.
Experience supporting users in person and remotely.
Knowledge of macOS and Windows operating systems, networking basics, and security practices.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications
Experience with M365, Google Workspace, JAMF, and KACE.
Technical certifications (e.g., CompTIA A+).
Familiarity with AV systems and classroom technology integration.
Experience with imaging and deployment in multi-user environments.
Knowledge of specialized instructional software (e.g., Adobe Creative Cloud, SPSS, MATLAB).
Working Conditions
Work is performed in indoor and/or outdoor environments, and requires frequent lifting, bending, tool use or equipment use. May involve work in confined spaces or at heights.
Work Schedule and Work Arrangement
M-F; 9:00AM - 5:00PM
Salary Information
Pay Grade: USA/MTA Grade 16
Click here to view the Classified Step Scale
Special Instructions for Applicants
Along with application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.
Advertised: 30 Jul 2026 Eastern Daylight Time
Applications close: 30 Oct 2026 Eastern Daylight Time
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What University Of Massachusetts Amherst employees say
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About University of Massachusetts Amherst
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Industry
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Company size
10,000+ Employees
Headquarters location
Boston, MA, US
Year founded
1863