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What are the key skills and qualifications needed to thrive as an MTA Computer Associate, and why are they important?

To thrive as an MTA Computer Associate, you need a solid background in computer science, systems analysis, and troubleshooting, often supported by a relevant degree or equivalent experience. Familiarity with IT infrastructure, operating systems, networking protocols, and ticketing systems like ServiceNow is typically required. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills in this role. These competencies are essential for ensuring reliable technology operations and prompt resolution of technical issues in a large transit organization.

How does a typical workday look for an MTA Computer Associate, and what are the main responsibilities?

As an MTA Computer Associate, your day often involves supporting and maintaining the Metropolitan Transportation Authority's IT systems. You may troubleshoot technical issues, assist users with software or hardware problems, and ensure the smooth operation of networked systems. Collaboration with other IT team members, such as network administrators and system engineers, is common to resolve larger technical challenges. Additionally, you might participate in system upgrades, software installations, and contribute to documentation to keep processes efficient and up-to-date.

What are MTA Computer Associates?

MTA Computer Associates are information technology professionals employed by the Metropolitan Transportation Authority (MTA) who support, maintain, and troubleshoot the organization's computer systems and networks. They may be responsible for tasks such as software installation, network management, technical support, and assisting in IT projects across various MTA departments. The role typically requires strong problem-solving skills and a solid understanding of computer systems and applications. MTA Computer Associates play a crucial part in ensuring the smooth operation of the MTA's technological infrastructure.

What is the difference between Mta Computer Associate vs Mta Computer Technician?

AspectMta Computer AssociateMta Computer Technician
CertificationsMicrosoft Technology Associate (MTA)Microsoft Technology Associate (MTA), CompTIA A+
Work EnvironmentHelp desks, customer support, entry-level IT rolesHardware repair, troubleshooting, technical support
Industry UsageIT support, customer service, network administrationIT support, hardware maintenance, technical troubleshooting

The Mta Computer Associate and Mta Computer Technician roles both require MTA certifications and are common entry points in IT. The Associate focuses more on customer support and basic IT tasks, while the Technician emphasizes hardware troubleshooting and repair. Both roles are vital in IT support environments, with overlapping skills but different focus areas.

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Mta Computer Associate jobs near you
Infographic showing various Mta Computer Associate job openings in California as of May 2026, with employment types broken down into 1% As Needed, 97% Full Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.
Senior Associate, Technology Services

Senior Associate, Technology Services

Oaktree Capital Management, L.P.

Los Angeles, CA • On-site

Full-time

Posted yesterday

Job description

Job Summary:
Oaktree Capital Management is a leader among global investment managers specializing in alternative investments. They are seeking a highly motivated Senior Associate to join their Corporate & Technology Services Team, responsible for providing expert-level support for end-user technical issues and leading technical execution of various IT projects.
Responsibilities:
• Serve as senior technical resource for complex end-user issues requiring advanced troubleshooting across hardware, software, and enterprise applications.
• Handle tier 1 escalations and provide technical guidance to junior helpdesk staff.
• Triage and prioritize incoming requests via phone, email, messaging, and service desk system, making independent decisions on escalation paths for critical issues.
• Document comprehensive technical solutions and develop knowledge base articles to improve team efficiency and reduce repeat incidents.
• Contribute to process improvement initiatives and standardization of support procedures.
• Provide expert-level support for enterprise, Windows OS environments, and M365 suite.
• Lead technical execution of software deployments, hardware deployments, system upgrades, and projects, as needed.
• Perform advanced diagnostic analysis using multiple tools and methodologies.
• Conduct root cause analysis for recurring issues and recommend preventive measures to IT leadership.
• Deliver white-glove deskside support including complex hardware/software installations, system migrations, and custom configurations.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Perform post-resolution follow-ups to help requests.
• Provide excellent audiovisual support for various meetings, as needed.
• Track and report on ticket trends, user satisfaction, and resolution metrics.
• Participate in on-call rotation providing remote and after-hours support for global operations.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform related duties consistent with the scope and intent of the position.
Qualifications:
Required:
• 5-7 years progressive experience in enterprise IT support with demonstrated technical leadership
• Strong proficiency in Microsoft Windows OS, OWA, Office 365/M365 administration
• Mobility Management – iOS and Intune
• Expert knowledge of hardware diagnostics and application troubleshooting methodologies
• Experience with current operating systems and imaging with current tools
• Working knowledge of networking fundamentals and system administration concepts
• Strong technical problem-solver who can diagnose and resolve issues others escalate
• Experience with ITSM platforms and familiarity with ITIL framework principles
• Exceptional written and oral communication skills.
• Detail-oriented with strong documentation skills and commitment to knowledge sharing
• Natural mentor who shares knowledge and elevates team capabilities through informal coaching
• Strong organizational skills, possessing the ability to meet deadlines, prioritize effectively and work independently within guidelines.
• Team player with strong integrity and professionalism
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Calm under pressure with proven ability to manage multiple priorities and critical incidents
• Proven ability to self-start and work independently on complex technical issues with minimal supervision
• Self-starter who identifies improvement opportunities and takes initiative to implement solutions
• A Bachelor’s degree in Computer Science, Management Information Systems, or a related field (and/or equivalent experience).
Preferred:
• IT certifications a plus (ex. CompTIA A+, CompTIA Network+, Microsoft MTA, etc.)
Company:
Oaktree is a leader among global investment managers specializing in alternative investments, with $223 billion in assets under management as of December 31, 2025. Founded in 1995, the company is headquartered in Los Angeles, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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