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Mst Associate Jobs (NOW HIRING)

Rho

Client Service Associate

Salt Lake City, UT · On-site

$58K - $70K/yr

Client Service Associate As a Client Service Associate on the Client Services team, you will ... Tuesday-Saturday, 3:00 PM-12:00 AM MST * Sunday-Thursday, 3:00 PM-12:00 AM MST Applicants can ...

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How much do mst associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for mst associate in the United States is $15.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $15.87 per hour, depending on experience, location, and employer.

What is an MST associate?

An MST Associate typically refers to a professional working in the Managed Services Team (MST) within an organization, often in the context of IT or financial services. Their main role involves providing support, maintenance, and management of technology systems or client portfolios, depending on the industry. MST Associates are responsible for ensuring service quality, troubleshooting issues, and facilitating smooth operations for clients or internal teams. They often collaborate with other team members and may also provide direct client support. The exact responsibilities can vary depending on the company and sector.

What skills and qualifications are needed to thrive as an MST associate?

To thrive as an MST (Managed Services Team) Associate, you need a strong background in information technology, troubleshooting, and customer service, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified professional. Familiarity with remote monitoring tools, ticketing systems, and network administration platforms is essential. Strong problem-solving abilities, effective communication, and teamwork distinguish top performers in this role. These skills ensure timely resolution of client issues, maintain service quality, and support smooth IT operations in managed service environments.

How do MST associates typically collaborate with other departments to support operational efficiency?

MST Associates often work closely with teams such as IT, operations, and customer support to ensure smooth workflow and resolve technical or process-related issues quickly. In many organizations, they act as a bridge between technical specialists and business units, helping to translate requirements and coordinate project tasks. Effective communication and teamwork are essential, as MST Associates frequently participate in cross-functional meetings and may be called upon to provide updates or troubleshoot challenges alongside colleagues from various backgrounds.

What is the difference between Mst Associate vs Mst Analyst?

AspectMst AssociateMst Analyst
Required CredentialsBachelor's degree, relevant certificationsBachelor's or master's degree, similar certifications
Work EnvironmentTeam-based, client-facing, consulting or financial firmsData analysis, reporting, project support in similar settings
Employer & Industry UsageConsulting firms, financial institutions, tech companiesFinancial services, consulting, technology sectors

Both Mst Associate and Mst Analyst roles typically require similar educational backgrounds and certifications. Mst Associates often focus on client interaction and project support, while Mst Analysts tend to emphasize data analysis and reporting. The roles are common in consulting, finance, and tech industries, with overlapping responsibilities but differing in focus areas.

What cities are hiring for Mst Associate jobs?

Cities with the most Mst Associate job openings:

What states have the most Mst Associate jobs?

States with the most job openings for Mst Associate jobs include:

Mst Associate jobs near you
Infographic showing various Mst Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,071 per year, or $15.4 per hour.

Client Service Associate

Rho

Salt Lake City, UT • On-site

$58K - $70K/yr

Other

Medical, PTO

Re-posted 5 days ago

Job description

Client Service Associate

As a Client Service Associate on the Client Services team, you will support our clients (entrepreneurs and their finance teams) by providing effective, timely assistance over live chat, phone, email, and text. You will handle inquiries ranging from basic technical issues, such as password resets, to complex service questions, such as guidance on ERP integrations or setting up an expense management policy on the platform. This role is based full-time in our Salt Lake City office and offers the opportunity to build strong customer service and finance operations skills at a growing company.

Responsibilities
  • Customer issue resolution: Address and resolve client issues via chat, phone, email, and text, applying good judgment and Rho's service standards in every interaction.
  • Service documentation: Document common client issues and resolutions to help build the team's knowledge base.
  • Feedback collection: Gather client feedback to help identify service improvements.
  • Team communication: Document and communicate ongoing issues to teammates and leadership for follow-up when needed.
  • Process adherence: Follow established protocols and procedures for client service delivery.
Qualifications
  • 2+ years of experience in customer service; financial services or startup experience preferred.
  • Strong communication skills, with the ability to explain complex concepts clearly to clients.
  • Self-motivated with good judgment and sound decision-making, particularly during shifts with lighter on-site coverage.
  • Basic understanding of finance concepts: banking, credit cards, and accounting principles.
  • Comfortable working in a fast-paced environment and adapting to changing priorities.
Schedule

This role is in-office at our Salt Lake City office in the Gateway (parking included), five days per week. Two shift schedules are available:

  • Tuesday–Saturday, 3:00 PM–12:00 AM MST
  • Sunday–Thursday, 3:00 PM–12:00 AM MST

Applicants can select their preferred shift, or indicate they are open to both, in the application.

Our people are our most valuable asset. The salary range for this role is $58,000 - $70,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.

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