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Msp Tech Jobs in Austin, TX (NOW HIRING)

CMIT Solutions

AI Product Manager

Austin, TX · On-site

About CMIT Solutions CMIT Solutions is a leading managed services provider (MSP) helping organizations leverage technology to drive business growth, security and operational excellence. As we expand ...

Amazon

WW Senior Business Developer, MSP Program

Austin, TX · On-site

$115K - $115K/yr

As a business developer for the MSP Program, you will drive end to end ownership of AWS programs ... management, sales, technology, marketing, PR and operations. The ideal candidate will have ...

TeamLogic IT

MSP Level 1 Technician

Austin, TX · On-site

We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to ...

RPM Living

Vice President of Information Technology

Austin, TX · On-site

$155K - $194K/yr

Own the MSP relationship including scope, performance, commercial terms, service levels, and escalation. * Establish effective IT service management and governance, business reviews, documented root ...

RPM Living

Vice President of Information Technology

Austin, TX · On-site

$155K - $194K/yr

Own the MSP relationship including scope, performance, commercial terms, service levels, and escalation. * Establish effective IT service management and governance, business reviews, documented root ...

Neurophos Inc

Lead IT Engineer

Austin, TX · On-site

$180K - $235K/yr

Exempt Position Overview We are seeking a hands-on Lead IT Engineer to own Neurophos's IT infrast ... Today, we operate a co-managed model: an external managed service provider (MSP) delivers help desk ...

Socket.dev

Lead IT Engineer

Austin, TX · On-site

$180 - $240/hr

Exempt Position Overview We are seeking a hands‑on Lead IT Engineer to own Neurophos's IT infrast ... Today, we operate a co‑managed model: an external managed service provider (MSP) delivers help ...

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Msp Tech information

What is an MSP Tech?

MSP Techs, or Managed Service Provider Technicians, are IT professionals who work for companies that manage and support the technology needs of other businesses. They handle tasks such as monitoring networks, troubleshooting technical issues, managing software updates, and ensuring cybersecurity for clients. MSP Techs play a crucial role in keeping client systems running smoothly and securely, often providing remote and on-site support. Their work helps businesses maintain optimal IT performance without needing an in-house IT staff.

What are the key skills and qualifications needed to thrive as an MSP Tech, and why are they important?

To thrive as an MSP Tech, you need a solid background in IT support, networking, and troubleshooting, often backed by certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms such as Office 365 is typically required. Excellent customer service, effective communication, and problem-solving skills help MSP Techs build trust and resolve client issues efficiently. These competencies ensure prompt, reliable IT support and client satisfaction in a fast-paced managed services environment.

What are some common challenges faced by MSP Techs when managing multiple client environments, and how can they be addressed?

MSP Techs often juggle multiple client environments with different infrastructures, software, and requirements, making time management and prioritization key challenges. Staying organized with robust documentation and using remote monitoring and management tools helps streamline workflows and minimize errors. Regular communication with clients and internal teams is essential to quickly address issues and set realistic expectations. Additionally, ongoing training on new technologies and cybersecurity practices can help MSP Techs stay ahead of potential problems and provide proactive support.

What is the difference between Msp Tech vs Network Technician?

AspectMsp TechNetwork Technician
CertificationsCompTIA A+, Network+, Cisco CCNA (often preferred)CompTIA Network+, Cisco CCNA, sometimes Security+
Work EnvironmentManaged service providers, client sites, remote supportCorporate offices, data centers, client sites
Industry UsageIT service providers, MSP companiesIT departments, telecom companies, network providers

Both roles require networking certifications and involve working with network hardware and systems. Msp Tech typically works within managed service providers offering a broad range of IT support, while Network Technicians focus specifically on network infrastructure. The roles overlap in skills but differ in scope and work environment.

How to get a job at MSP Tech?

To get a job at MSP Tech, candidates should review the company's career page for open positions, prepare a resume highlighting relevant IT skills and certifications such as CompTIA or Cisco, and demonstrate experience in managed services or technical support during the interview process. Networking within the industry and gaining experience with common tools like remote monitoring and management (RMM) platforms can also improve chances of employment.

What cities near Austin, TX are hiring for Msp Tech jobs?

Cities near Austin, TX with the most Msp Tech job openings:

Msp Tech jobs near you
Infographic showing various Msp Tech job openings in Austin, TX as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 12% Part Time, 11% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

AI Product Manager

Austin, TX • On-site

CMIT Solutions
IT Services • 1 - 10 employees
Learn more about CMIT Solutionsexternal

Other

Re-posted 11 days ago

Job description

About CMIT Solutions

CMIT Solutions is a leading managed services provider (MSP) helping organizations leverage technology to drive business growth, security and operational excellence. As we expand our AI practice, we are seeking an innovative AI Product Manager to lead the development and delivery of next-gen AI solutions powered by agentic workflows, automation and large language models.

This is a unique opportunity to help define the future of AI-enabled managed services while building products that deliver measurable business outcomes for our customers.


Position Overview

The AI Product Manager will own the strategy, roadmap, development and delivery of AI-powered solutions across the CMIT Solutions portfolio. This role will focus heavily on agent-based AI systems, including the design, deployment and optimization of intelligent agents using OpenClaw and related agent orchestration platforms.

The ideal candidate combines strong product management skills with hands-on experience building AI agents, integrating large language models and translating customer needs into scalable AI solutions.

This individual will partner closely with engineering, ops, service delivery, sales along with executive leadership to create differentiated AI offerings for CMIT clients.


Key Responsibilities


Product Strategy & Roadmap

  • Define and execute the vision and roadmap for CMIT's AI and automation portfolio
  • Identify opportunities to leverage AI to improve customer operations, service delivery and internal efficiency
  • Conduct market research and competitive analysis on emerging AI technologies and platforms
  • Develop business cases, pricing strategies and go-to-market plans for AI solutions


Agentic AI Development

  • Design and oversee the development of autonomous and semi-autonomous AI agents
  • Build and manage agent workflows utilizing OpenClaw and other agent orchestration technologies, such as Claude and ChatGPT
  • Collaborate with engineering teams to deploy and optimize AI agents in production environments
  • Establish best practices for agent architecture, governance, testing and monitoring
  • Evaluate emerging AI frameworks, tools and technologies for potential adoption


Customer & Stakeholder Engagement

  • Gather customer requirements and translate business needs into product capabilities
  • Work directly with clients to identify AI use cases and implementation opportunities
  • Support pre-sales activities, demonstrations, workshops and solution design engagements
  • Serve as the subject matter expert for AI-powered solutions


Product Delivery & Operations

  • Partner with development teams to manage product backlogs and prioritize feature development
  • Define success metrics, KPIs and performance benchmarks
  • Monitor adoption, usage and ROI of AI products and services
  • Drive continuous improvement through customer feedback and product analytics


Governance & Risk Management

  • Develop standards for responsible AI deployment
  • Ensure compliance with security, privacy and regulatory requirements
  • Establish guardrails for agent behavior, escalation paths and human oversight
  • Partner with cybersecurity and compliance teams to mitigate AI-related risks


Required Qualifications

  • 5+ years of Product Management, Technical Product Management or Product Ownership experience
  • 2+ years of experience working with generative AI technologies and LLM-powered applications
  • Experience designing, deploying, or managing AI agents and agentic workflows
  • Experience with OpenClaw or similar agent orchestration frameworks
  • Strong understanding of AI architecture, prompt engineering, RAG, vector databases, and API integrations
  • Experience working in Agile development environments
  • Ability to translate complex technical concepts into business value
  • Strong stakeholder management and communication skills
  • Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field


Preferred Qualifications

  • Experience within a Managed Services Provider (MSP), technology consulting, or SaaS environment
  • Expert level experience with OpenAI, Anthropic, Google Gemini, or similar AI platforms
  • Familiarity with LangChain, LangGraph, CrewAI, AutoGen, OpenClaw, or related agent frameworks
  • Experience launching AI products from concept through commercialization
  • Relevant certifications in Product Management, Agile, Cloud, or AI technologies


Success Measures

Within the first 12 months, this role will:

  • Launch multiple customer-facing AI solutions
  • Develop and operationalize a scalable AI agent framework
  • Improve internal operational efficiency through AI-enabled automation
  • Establish AI governance and best-practice standards
  • Drive measurable revenue growth from AI-powered offerings

Why Join CMIT Solutions?

  • Opportunity to shape the future of AI within a rapidly growing MSP
  • Direct influence on product strategy and innovation initiatives
  • Access to emerging AI technologies and platforms
  • Collaborative and entrepreneurial culture
  • Competitive compensation, bonus potential, and benefits package


CMIT Solutions is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.

Apply