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Msp Tech Jobs in California (NOW HIRING)

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

Follow security best practices and MSP standards Required Skills & Qualifications * 3+ years of IT support experience (MSP experience strongly preferred) * Strong knowledge of Windows OS and basic ...

Red Cup IT Inc

MSP Senior Systems Engineer

Los Angeles, CA · On-site +1

$112K - $154K/yr

We are looking for an MSP Senior Systems Engineer is responsible for designing, implementing, and ... Implement and support Microsoft technologies including Windows Server, Active Directory, Group ...

ModernIT

vCIO Administrator (MSP)

La Verne, CA · On-site

$10K/mo

We put services over servers, training and trust over technology, and heartbeats over hardware ... As a platform-centric MSP partnered with Microsoft and ConnectWise, we serve a global client base ...

Red Cup IT, Inc.

MSP Senior Systems Engineer

Los Angeles, CA · On-site +1

$112K - $154K/yr

We are looking for an MSP Senior Systems Engineer is responsible for designing, implementing, and ... Implement and support Microsoft technologies including Windows Server, Active Directory, Group ...

ModernIT

vCIO Administrator (MSP)

La Verne, CA · On-site

$10K/mo

We put services over servers, training and trust over technology, and heartbeats over hardware ... As a platform-centric MSP partnered with Microsoft and ConnectWise, we serve a global client base ...

TeamLogic IT

MSP Level 2 Technician

Lake Forest, CA · On-site

$27 - $29/hr

We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to ...

TeamLogic IT

MSP Level 3 Technician

San Carlos, CA · On-site

$75K - $90K/yr

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate ...

TeamLogic, Inc.

MSP Level 3 Technician

Northridge, CA · On-site

$75K - $90K/yr

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate ...

TeamLogic IT

MSP Level 2 Technician

Oakland, CA · On-site

$50K - $80K/yr

We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to ...

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Showing results 21-40

All JobsMsp Tech JobsMsp Tech Jobs in California

Msp Tech information

What is an MSP Tech?

MSP Techs, or Managed Service Provider Technicians, are IT professionals who work for companies that manage and support the technology needs of other businesses. They handle tasks such as monitoring networks, troubleshooting technical issues, managing software updates, and ensuring cybersecurity for clients. MSP Techs play a crucial role in keeping client systems running smoothly and securely, often providing remote and on-site support. Their work helps businesses maintain optimal IT performance without needing an in-house IT staff.

What are the key skills and qualifications needed to thrive as an MSP Tech, and why are they important?

To thrive as an MSP Tech, you need a solid background in IT support, networking, and troubleshooting, often backed by certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms such as Office 365 is typically required. Excellent customer service, effective communication, and problem-solving skills help MSP Techs build trust and resolve client issues efficiently. These competencies ensure prompt, reliable IT support and client satisfaction in a fast-paced managed services environment.

What are some common challenges faced by MSP Techs when managing multiple client environments, and how can they be addressed?

MSP Techs often juggle multiple client environments with different infrastructures, software, and requirements, making time management and prioritization key challenges. Staying organized with robust documentation and using remote monitoring and management tools helps streamline workflows and minimize errors. Regular communication with clients and internal teams is essential to quickly address issues and set realistic expectations. Additionally, ongoing training on new technologies and cybersecurity practices can help MSP Techs stay ahead of potential problems and provide proactive support.

What is the difference between Msp Tech vs Network Technician?

AspectMsp TechNetwork Technician
CertificationsCompTIA A+, Network+, Cisco CCNA (often preferred)CompTIA Network+, Cisco CCNA, sometimes Security+
Work EnvironmentManaged service providers, client sites, remote supportCorporate offices, data centers, client sites
Industry UsageIT service providers, MSP companiesIT departments, telecom companies, network providers

Both roles require networking certifications and involve working with network hardware and systems. Msp Tech typically works within managed service providers offering a broad range of IT support, while Network Technicians focus specifically on network infrastructure. The roles overlap in skills but differ in scope and work environment.

How to get a job at MSP Tech?

To get a job at MSP Tech, candidates should review the company's career page for open positions, prepare a resume highlighting relevant IT skills and certifications such as CompTIA or Cisco, and demonstrate experience in managed services or technical support during the interview process. Networking within the industry and gaining experience with common tools like remote monitoring and management (RMM) platforms can also improve chances of employment.
Msp Tech jobs near you
Infographic showing various Msp Tech job openings in California as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 10% Part Time, 10% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

MSP Service Desk & Support

Red Cup IT Inc

Los Angeles, CA • On-site, Remote

$21.50 - $29/hr

Full-time

Re-posted 21 days ago

Job description

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary point of contact for client IT issues, ensuring incidents and service requests are resolved efficiently, professionally, and in accordance with SLAs.
The ideal candidate is customer-focused, technically competent, and comfortable supporting multiple clients, systems, and priorities in a fast-paced MSP environment.
Client Support & Service Desk Operations
  • Serve as the first point of contact for client support requests via ticketing system, phone, and email
  • Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner
  • Escalate complex issues to senior engineers or specialized teams when required
  • Document all troubleshooting steps, resolutions, and client communications in the PSA/ticketing system
  • Maintain high levels of customer satisfaction and professionalism

Technical Support
  • Support Windows and macOS workstations
  • Troubleshoot hardware, software, and peripheral issues
  • Manage user accounts, permissions, and security groups (Active Directory / Azure AD)
  • Provide Microsoft 365 support (Exchange, Teams, OneDrive, SharePoint)
  • Perform basic network troubleshooting (DNS, DHCP, VPN, Wi-Fi)
  • Support RMM tools, endpoint security, and patching systems
  • Assist with onboarding/offboarding users and device provisioning

MSP Processes & Best Practices
  • Follow ITIL-aligned incident, problem, and change management processes
  • Meet or exceed SLA and response time requirements
  • Identify recurring issues and recommend improvements
  • Participate in knowledge base creation and maintenance
  • Follow security best practices and MSP standards

Required Skills & Qualifications
  • 3+ years of IT support experience (MSP experience strongly preferred)
  • Strong knowledge of Windows OS and basic networking concepts
  • Experience with Microsoft 365 administration
  • Familiarity with ticketing/PSA systems (e.g., ConnectWise, Autotask, HaloPSA, Zendesk)
  • Experience using RMM tools (e.g., NinjaOne, Datto, N-able, ConnectWise Automate)
  • Understanding of endpoint security tools and MFA concepts

Soft Skills
  • Excellent communication and customer service skills
  • Strong troubleshooting and analytical abilities
  • Ability to manage multiple tickets and priorities simultaneously
  • Comfortable working in a fast-paced, client-facing environment
  • Professional demeanor and positive attitude

Preferred Qualifications
  • MSP experience supporting multiple clients and environments
  • ITIL Foundation certification
  • CompTIA A+, Network+, or Microsoft certifications
  • Experience with Azure AD, Intune, or basic cloud administration
  • Familiarity with VoIP systems and SaaS applications

Performance Metrics
  • SLA compliance and response times
  • Ticket resolution quality and documentation
  • Client satisfaction scores
  • Adherence to MSP processes and security standards

Apply