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Msg Ticket Jobs (NOW HIRING)

MSG Entertainment Holdings, LLC

Usher

New York, NY · On-site

$22.38/hr

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment ... The Usher/Ticket taker will warmly welcome guests to the Venue, answer their questions and direct ...

TA Truck Stop

Lead Cook at TA Truck Stop

Lake City, FL · On-site

$21 - $22/hr

... Ensure food quality and ticket times. Requirements: Positive attitude Reliable and hardworking ... Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring ...

NZONE TOO SPORTS LOUNGE

COOK

Arlington, TX · On-site

$18/hr

No food without a ticket Gloves required at all times No drinking on the clock Clean kitchen before ... Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring ...

Fleming's Prime Steakhouse and Wine Bar

Line Cook

FL · On-site

$14 - $17.75/hr

Msg freq varies. Text STOP to cancel. For terms, visit paradox.ai/legal/terms-of-use. Privacy ... line, and monitoring ticket times and food quality. Fleming's is a positive and fast-paced ...

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How much do msg ticket jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for msg ticket in the United States is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the most common challenges faced by a MSG Ticket agent, and how can they be successfully managed?

MSG Ticket agents often face high volumes of customer inquiries, particularly during peak event times. Managing last-minute ticket issues, resolving seating discrepancies, and providing prompt, friendly assistance under pressure are common challenges in this role. Successful agents stay organized, utilize ticketing software effectively, and maintain strong communication skills to ensure customer satisfaction. Collaboration with event operations and security teams is also essential to resolve complex issues and deliver a seamless guest experience.

What is the difference between Msg Ticket vs Customer Service Representative?

AspectMsg TicketCustomer Service Representative
CredentialsBasic IT or support training, ticketing system knowledgeCustomer service training, communication skills
Work EnvironmentHelpdesk, support centers, online ticketing platformsCall centers, retail, online support
Industry UsageIT, tech support, software companiesRetail, telecom, service industries
Search/Comparison IntentUnderstanding support roles involving ticketingCustomer interaction and support roles

The main difference between a Msg Ticket and a Customer Service Representative is that Msg Ticket roles focus on managing support tickets within IT or technical environments, requiring knowledge of ticketing systems. Customer Service Representatives handle direct customer interactions across various industries, emphasizing communication skills. While both roles involve support, Msg Ticket positions are more technical, whereas Customer Service Representatives focus on customer engagement.

What are MSG Ticket agents and what do they do?

MSG Ticket agents are professionals who handle ticket sales and customer service for events held at Madison Square Garden (MSG) and affiliated venues. Their main responsibilities include assisting customers with purchasing tickets, resolving ticketing issues, providing information about events, and ensuring a smooth and positive ticketing experience. They may work in-person at box offices, over the phone, or online, and are often the first point of contact for guests attending events. MSG Ticket agents also help enforce venue policies and contribute to overall guest satisfaction.

What are the key skills and qualifications needed to thrive as a Ticketing Agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and proficiency in basic math, usually supported by a high school diploma or equivalent. Familiarity with airline or event ticketing systems (like Sabre, Amadeus, or Ticketmaster) and reservation software is typically required. Excellent communication, problem-solving, and multitasking abilities help you stand out in this position. These skills ensure efficient and accurate ticket processing, enhance customer satisfaction, and support smooth operations in high-pressure environments.
What cities are hiring for Msg Ticket jobs? Cities with the most Msg Ticket job openings:
What states have the most Msg Ticket jobs? States with the most job openings for Msg Ticket jobs include:
Msg Ticket jobs near you
Infographic showing various Msg Ticket job openings in the United States as of June 2026, with employment types broken down into 41% Full Time, 27% Part Time, 3% Temporary, 23% Contract, 3% Nights, and 3% Summer. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,503 per year, or $20 per hour.

Usher

MSG Entertainment Holdings, LLC

New York, NY • On-site

$22.38/hr

Part-time

Posted 3 days ago

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Usher/Ticket taker will warmly welcome guests to the Venue, answer their questions and direct or if applicable, escort them to seats in an efficient and professional manner. Checks, tears, or scans guests' tickets. Ensures that the rules and regulations of the Arena are being adhered to.
What will you do?
  • Welcome, greet and direct or escort guests to seats in an efficient and courteous manner
  • Check, tear or scan guests' tickets
  • Resolve guest seating issues
  • Assist with wayfinding and monitoring guests for any issues
  • Provide guest service and answer questions as requested; be familiar with the Venue including locations of restrooms, food and beverage stations, etc.
  • Respond accordingly to guest issues including illness, injury, altercations; resolve issues as they arise, escalating to Supervisor/Security as required
  • Maintain a presence in the Venue, monitoring assigned sections throughout the event; proactively addressing customer needs/issues
  • Ensure that all standard guest policies and procedures of the Venue are being adhered to
  • Aid guests with disabilities to accessibility locations when requested
  • Label seating areas as directed by a supervisor.
  • Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?
  • Ability to work in a crowded, fast-paced environment; calm under pressure
  • Strong interpersonal and communication skills
  • Positive, energetic, enthusiastic, and upbeat attitude with a passion for helping guests.
  • Customer Service or Hospitality experience required (or strongly preferred)
  • Maintains a professional manner, presence, and appearance always while on premises/duty.
  • Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment; comfortable working with large crowds.
  • Must be a member or join Local 176
  • Must be able to pass and maintain certification in a comprehensive alcohol management program.
  • This position is part time and is scheduled based on events.

Special Requirements
  • Must be comfortable operating a limited mobility lift.
  • Must be comfortable with heights.
  • Must be knowledgeable to use a handheld PDA.
  • Must be able to traverse steps and be able to walk and stand long periods of time
  • Ability to carry, lift, push, pull up to 30 lbs;
  • Flexibility to work including nights, weekends, holidays, split shifts, in a 24 X 7 environment.
  • Must be able to work within an environment with loud noises and everchanging visuals.
  • Must be willing to rotate to various posts within a shift as needed, based on business need.

#LI-Onsite
Hourly Pay Range
$22.38-$22.38 USD
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

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