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Ms 900 Jobs in Edmonds, WA (NOW HIRING)

Sogeti

M365 Hands-On Architect

Bellevue, WA · On-site

Microsoft certifications (MS-100/102, MS-700, MS-900, etc.). * Consulting experience. Education Requirements: Bachelor's Degree Life at Sogeti: Sogeti supports all aspects of your well-being ...

CGI Inc.

Supervisor

Seattle, WA · On-site

MS Word, MS Power Point, MS Excel, and MS Outlook, and; . Demonstrated customer service experience ... S. is $57,100.00 $121,900.00. CGI Federal's benefits are offered to eligible professionals on their ...

CGI Inc.

Supervisor

Seattle, WA · On-site

MS Word, MS Power Point, MS Excel, and MS Outlook, and; . Demonstrated customer service experience ... S. is $57,100.00 $121,900.00. CGI Federal's benefits are offered to eligible professionals on their ...

IQVIA

Associate Business Development Director

Seattle, WA · On-site

$89K - $250K/yr

MS PowerPoint, MS Word, and MS Excel * Excellent oral and written communication skills * Ability to ... The potential base pay range for this role, when annualized, is $89,900.00 - $250,400.00. The ...

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Ms 900 information

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$9

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$26

How much do ms 900 jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for ms 900 in Edmonds, WA is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.58 per hour, depending on experience, location, and employer.

What is the MS-900 certification?

The MS-900, or Microsoft 365 Fundamentals, is an entry-level certification exam offered by Microsoft. It is designed for individuals who want to demonstrate foundational knowledge of Microsoft 365 services and concepts, including cloud concepts, core Microsoft 365 services, security, compliance, privacy, and Microsoft 365 pricing and support. This certification is ideal for those considering roles in IT, administration, or sales related to Microsoft 365 solutions. Passing the MS-900 exam can help validate your understanding of Microsoft 365 and can be a stepping stone to more advanced Microsoft certifications.

What are the typical responsibilities of an IT professional preparing for the MS-900 certification?

IT professionals preparing for the MS-900 certification often spend their days reviewing Microsoft 365 service offerings, learning about cloud concepts, and understanding core security, compliance, and privacy features. They may collaborate with other IT team members to discuss deployment scenarios or help troubleshoot basic Microsoft 365 issues in a business setting. Additionally, they frequently engage with online learning platforms, participate in study groups, and utilize practice tests to reinforce their knowledge. This preparation helps build a foundational understanding, which is valuable for advancing into more specialized Microsoft 365 roles.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Certified: Fundamentals (MS-900) professional?

To thrive as an MS-900 professional, you need a foundational understanding of Microsoft 365 services, cloud concepts, and security basics, supported by passing the MS-900 certification exam. Familiarity with Microsoft 365 admin centers, collaboration tools like Teams, and cloud management portals is typically expected. Strong communication, problem-solving, and adaptability help you translate technical concepts to business needs and support end users effectively. These skills are crucial for enabling organizations to leverage Microsoft 365 solutions securely and efficiently, driving productivity and digital transformation.

What is the difference between Ms 900 vs Ms 365 Administrator?

AspectMs 900Ms 365 Administrator
CertificationsMicrosoft 365 Fundamentals (MS-900)Microsoft 365 Certified: Modern Desktop Administrator Associate
Work EnvironmentEntry-level, focusing on cloud services overviewMore hands-on, managing and configuring Microsoft 365 environments
Industry UsageUsed by organizations to validate basic understanding of Microsoft 365Used by organizations for managing and supporting Microsoft 365 deployments

The MS-900 certification provides a foundational understanding of Microsoft 365 services, ideal for those starting in cloud solutions. The Microsoft 365 Administrator role involves more practical management and configuration tasks. While MS-900 is suitable for beginners, the Microsoft 365 Administrator role requires deeper technical skills and experience in managing Microsoft 365 environments.

What job categories do people searching Ms 900 jobs in Edmonds, WA look for?

The top searched job categories for Ms 900 jobs in Edmonds, WA are:

Ms 900 jobs near you
Infographic showing various Ms 900 job openings in Edmonds, WA as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 75% Full Time, 17% Part Time, and 6% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $37,629 per year, or $18.1 per hour.

Cloud Customer Support Specialist - Night Shift (WA)

ASM Research

Redmond, WA • On-site

Full-time

Re-posted 3 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 225 rated it services

Job description

We are seeking a Customer Support Specialist to join our Microsoft operations team supporting critical government cloud environments. This role combines technical troubleshooting with customer advocacy, serving as a key resource for diagnosing client-reported issues, coordinating high-priority outage mitigation, and driving continuous improvement across Microsoft 365 cloud services. The ideal candidate will bring customer-service focused professionalism to manage escalations, analytical skills to create root-cause analyses, and technical ability to evaluate evolving support needs.
Key Responsibilities
  • Customer Support & Case Management
    • Utilize all incident management systems to document ticket resolution information from multiple data sources
    • Monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements
    • Resolve open cases to meet program SLA/KPI requirements through regular stakeholder engagement
    • Update support cases to reflect accurate metrics
    • Facilitate clear communication between stakeholders
  • Technical Troubleshooting & Problem Resolution
    • Conduct validation testing according to Troubleshooting Guides
    • Manage and maintain workstation systems used for daily operations
    • Troubleshoot client issues using documented approaches to identify and resolve common issues
  • Knowledge Management & Continuous Improvement
    • Identify opportunities for optimization and automation
    • Support technical documentation and troubleshooting procedure updates
    • Provide detailed status updates via email and ticketing systems
    • Support root-cause analyses, ad-hoc metrics, and data discovery requests

Minimum Qualifications
  • BS in Computer Science or other technical discipline is preferred.
  • 3+ years of experience in technical support or engineering roles supporting enterprise environments
  • 1+ years of hands-on experience with Microsoft 365/Office 365 platform and services

Clearance Requirement
  • Must maintain active TS/SCI w/FSP clearance throughout employment

Preferred Qualifications
  • Microsoft certifications (AZ-900, MS-900, or equivalent) - required to obtain one within 6 months of start
  • Security certifications (SEC+ or equivalent) - required to obtain one within 6 months of start
  • Experience with root-cause analysis and trend identification
  • Experience with monitoring tools
  • Able to quickly learn customer scenarios or new service scenarios
  • Strong documentation skills and commitment to knowledge sharing

Job Specific Skills
  • Outstanding customer service skills with experience resolving issues in a high-pressure situation
  • Strong technical troubleshooting and debugging expertise
  • Experience conducting validation testing to ensure system integrity and performance
  • Strong written and verbal communication skills with a strong sense of empathy towards customers
  • Ability to take ownership of customer concerns, proactively coordinating with appropriate teams to drive resolution and maintain clear communication throughout
  • Proven ability to monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements

Other Job Specific Skills
  • Experience with system administration support tools such as Windows/Linux
  • Experience supporting a cloud-based environment
  • Strong interpersonal skills
  • Strong oral and written communication skills
  • Experience in supporting Cloud based environment and tools such as Azure/AWS
  • Experience analyzing, troubleshooting, and providing solutions for technical issues
  • Ability to problem solve and collaborate with team members
  • Strong organizational and multi-tasking skills
  • Strong in technical communications with both technical and non-technical peers
  • Able to maintain professionalism under pressure
  • Strong customer focus

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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