Assistant Service Manager
Roanoke, IL · On-site
... control and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
Assistant Service Manager
Roanoke, IL · On-site
... control and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
... control and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
... control and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
... control, and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
... control, and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
Service Manager
IL · On-site
$80K - $100K/yr
... control, and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
Service Manager
IL · On-site
$80K - $100K/yr
... control, and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
Assistant Service Manager
Kewanee, IL · On-site
$60K - $70K/yr
... control and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
Assistant Service Manager
Kewanee, IL · On-site
$60K - $70K/yr
... control and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
Assistant Service Manager
Roanoke, IL · On-site
$60K - $75K/yr
... control and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
Assistant Service Manager
Roanoke, IL · On-site
$60K - $75K/yr
... control and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
Location Aftermarket Manager
Bloomington, IL · On-site
$75K - $90K/yr
Grows profitable service labor, part sales, and exercises disciplined expense control. Attracts ... mouse * Physical requirements include the ability to lift up to 75lbs. daily * High School Diploma ...
Location Aftermarket Manager
Bloomington, IL · On-site
$75K - $90K/yr
Grows profitable service labor, part sales, and exercises disciplined expense control. Attracts ... mouse * Physical requirements include the ability to lift up to 75lbs. daily * High School Diploma ...
Grows profitable service labor, part sales, and exercises disciplined expense control. Attracts ... mouse * Physical requirements include the ability to lift up to 75lbs. daily * High School Diploma ...
Grows profitable service labor, part sales, and exercises disciplined expense control. Attracts ... mouse * Physical requirements include the ability to lift up to 75lbs. daily * High School Diploma ...
Pharmacy Technician I
Springfield, IL · On-site
$17.25 - $21/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all federal, state, or other regulatory requirements as they relate to drug control ...
Pharmacy Technician I
Springfield, IL · On-site
$17.25 - $21/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all federal, state, or other regulatory requirements as they relate to drug control ...
... control and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
... control and an outstanding customer experience * Schedule and assign jobs and work areas to ... mouse * Physical requirements include lifting at least 10 lbs.
Tooling Engineer III
$85K - $122K/hr
... control plans and schedules. · Performs line validation and trial run management. SKILLS ... mouse use, and handling documents. · Visual acuity required to read computer screens, printed ...
Tooling Engineer III
$85K - $122K/hr
... control plans and schedules. · Performs line validation and trial run management. SKILLS ... mouse use, and handling documents. · Visual acuity required to read computer screens, printed ...
Customer Service Representative
Buffalo Grove, IL · On-site
$16.60 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Schedule new and recurring pest control services and coordinate 4-point home inspections with ... Frequent use of hands and fingers for typing and using a computer mouse * Occasionally lift and ...
Customer Service Representative
Buffalo Grove, IL · On-site
$16.60 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Schedule new and recurring pest control services and coordinate 4-point home inspections with ... Frequent use of hands and fingers for typing and using a computer mouse * Occasionally lift and ...
Customer Service Representative
Buffalo Grove, IL · On-site
$16.60 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Schedule new and recurring pest control services and coordinate 4-point home inspections with ... Frequent use of hands and fingers for typing and using a computer mouse * Occasionally lift and ...
Customer Service Representative
Buffalo Grove, IL · On-site
$16.60 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Schedule new and recurring pest control services and coordinate 4-point home inspections with ... Frequent use of hands and fingers for typing and using a computer mouse * Occasionally lift and ...
Customer Service Representative
$16.60 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Schedule new and recurring pest control services and coordinate 4-point home inspections with ... Frequent use of hands and fingers for typing and using a computer mouse * Occasionally lift and ...
New
Customer Service Representative
$16.60 - $18/hr
Medical
Dental
Vision
Retirement
PTO
Schedule new and recurring pest control services and coordinate 4-point home inspections with ... Frequent use of hands and fingers for typing and using a computer mouse * Occasionally lift and ...
New
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Pharmacy Technician I
$26.56/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Pharmacy Technician I
$26.56/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Pharmacy Tech
$26.56/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Pharmacy Tech
$26.56/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Pharmacy Tech
$26.56/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Pharmacy Tech
$26.56/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Pharmacy Technician I
$26.56/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Pharmacy Technician I
$26.56/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Pharmacy Technician I
$26.56/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Pharmacy Technician I
$26.56/hr
Demonstrates basic computer knowledge, with the ability to operate keyboard and mouse to access and ... Complies with all Federal, State, or other regulatory requirements as they relate to drug control ...
Mouse Control information
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Heritage Tractor rating
7.5
Based on 17 frontline employees who took The Breakroom Quiz
100th of 173 rated vehicle equipment hire
Job description
Purpose:
The Assistant Service Manager will provide leadership in motivating service technicians while efficiently coordinating, scheduling, and managing service technicians time and support the Service Manager in keeping the pipeline filled with work. The Assistant Service Manager is responsible for managing the entire work order lifecycle from opening the work order to invoicing the customer. Additionally, the Assistant Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual may coordinate activities with other departments of the dealership to best serve the needs of the customer and employees. They may supervise technicians to ensure an excellent customer experience.
Responsibilities:
- Provide support in keeping the pipeline filled with work, manage customer experience to exceed benchmarks
- Support the execution of consistent HTI service department processes that yield high productivity, charge out efficiency, excellent expense control and an outstanding customer experience
- Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge
- Responsible for creation of a professionally prepared invoice by properly using standard job codes, service estimate texting, reviewing work orders for completeness and accuracy prior to customer billing
- Review work order segments and ensure they include correct parts
- Schedule pick-up and delivery using TMS and charges are properly charged per HTI requirements
- Fields internal and external customer inquiries to the Service Department
- Maintains Service Department filings and records related to equipment manuals
- Work with HTI Centralized Warranty processing to ensure warranty and/or product improvement claims are submitted within the required timeframe to receive maximum credit. Zero PIPs within 90 days of expiration is required.
- Support managing Work in Process (WIP) to less than 5% of Total Service Sales
- Monitor technician progress on jobs and engages other resources to improve job efficiency
- Work with Transportation Department to maintain vehicle maintenance files in accordance with DOT regulations
- Maintain a positive and professional working relationship with peers, management, and support personnel with a constant commitment to teamwork and exemplary customer service
Experience, Education, Skills and Knowledge:
- Basic knowledge of accounting practices
- Ability to use standard John Deere applications, Microsoft Office, and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High School Diploma or equivalent experience
- Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
- Physical requirements include lifting at least 10 lbs.
What Heritage Tractor employees say
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Benefits
Hours and flexibility
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