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Department: Supply Chain

Reports To: Supply Planning Manager

Travel Required: Limited or occasional travel

Work Type: Hybrid

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

As the Supply Chain Planner, you will be responsible for achieving customer fulfillment targets through accurate demand forecasting, inventory planning, and replenishment execution across the supply network. This role plays a key part in optimizing inventory levels, improving supply chain efficiency, and supporting Sales & Operations Planning (S&OP) processes. Success requires strong analytical skills, cross-functional collaboration, and a proactive approach to balancing supply and demand in a fast-paced environment.

Key Responsibilities

• Facilitate cross-functional collaboration meetings with stakeholders to review sales and purchase forecasts, proposed orders, and operational challenges.
• Monitor weekly production schedules; recommend expedites, deferrals, or adjustments as needed to meet demand.
• Build strong working relationships with transportation teams, warehouse supervisors, and internal departments to enhance overall supply chain performance.
• Develop and track key performance indicators (KPIs), including forecast accuracy, fulfillment rate, and inventory turnover.
• Drive continuous improvement initiatives related to planning processes, material availability, and service levels.
• Create and manage operational demand forecasts across multiple aggregation levels and time horizons.
• Analyze historical sales data, evaluate demand drivers, and apply statistical models to improve forecast accuracy.
• Collaborate with Sales, Marketing, and Finance to ensure forecasts reflect the most accurate and up-to-date information.
• Maintain and utilize demand planning software tools as the central system for forecast management.
• Support management with supply risk assessments and develop mitigation strategies.
• Identify and implement solutions to enhance demand forecast accuracy and responsiveness.
• Resolve demand-related issues promptly to minimize disruptions in supply.
• Perform regular system maintenance for product, material, and vendor data.
• Coordinate with internal teams to maintain accuracy and integrity of material master data.
• Schedule replenishment for sales locations, e-commerce platforms, and third-party logistics (3PL) partners to achieve a 98% fulfillment rate.
• Optimize inventory by maintaining appropriate levels of cycle stock and safety stock to meet service goals.
• Monitor daily receipts and transfers to ensure timely availability of materials and finished goods.
• Support product transitions by coordinating with cross-functional teams to manage phase-ins and phase-outs.
• May be asked to perform additional duties as necessary.

Position Requirements

• Bachelor’s degree from a four-year college or university is required; a degree in Operations, Finance, Logistics, or Supply Chain Management is preferred.
• 3 years of experience in sales operations management, with prior experience and/or training in inventory or production planning.
• Strong proficiency in statistics, forecasting methods, and understanding of their financial and operational impacts is essential.
• Proficient in Microsoft Office applications, including Outlook, Excel, Access, and Word.
• Proficient in the use of Production and Inventory Planning modules within SAP S/4HANA or a similar ERP system.
• Ability to read, analyze, and interpret system specification documents.
• Capable of applying advanced mathematical concepts and performing complex calculations.
• Skilled in identifying problems, gathering and analyzing data, drawing valid conclusions, and recommending actionable solutions.
• Ability to interpret complex technical instructions in mathematical or diagram form and manage abstract and concrete variables.
• CPIM (Certified in Production and Inventory Management) or similar forecasting certification is preferred.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Accountability
• Collaborates
• Adaptability
• Takes Action
• Interpersonal Agility

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following: 

• Frequently required to sit 

• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear 

• Occasionally lift and/or move up to 25 pounds 

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus 

• Office Environment: Most of the duties of this position will be performed inside an office environment.  The noise level in the work environment is usually quiet 

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