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As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards. 

Detailed Responsibilities 

•  Ensuring all stations are set up and ready for events
•  Supporting the recruitment and training of team members in our standards and procedures
•  Supervising operations during the event and troubleshooting where needed
•  Working with colleagues to continuously improve operational performance
•  Proactively engaging in processes for loss prevention
•  Working primarily in the concessions department, this role will also support the premium department as needed
•  Completing point of sale updates and regular maintenance checks
•  Ensuring the timely implementation and communication of promotions
•  Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
•  Working in partnership with other departments to ensure accurate completion of the requisition process
•  Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
•  Managing gratis sheet process to ensure accurate tracking of any comped items
•  Ensuring compliance with all Payment Card Information rules
•  Implementing concessions production sheet to ensure accurate production and minimal wastage
•  Conducting progressive coaching with team members
•  Completion of monthly beverage wastage report
•  Regular equipment maintenance, e.g. beer line cleaning
•  Re-stocking of concessions and bars to maximize event readiness
•  Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
•  Completion and processing of alcohol incident logs to identify recurring issues or trends
•  Supporting recruitment activities for team members and NFP s
•  Holding pre-shift meetings to set the tone for events
•  Managing location "Keys to the Future" activities to develop future leaders
•  Support team member orientation training to ensure all hourly team members
•  NPO Group management and communication
•  Overseeing service standards during events to ensure a high level of the guest experience
•  Ensuring accurate end of month inventory completion
•  Managing product transfers and requisition sheets to accurately track products during events
•  Managing and resolving guest complaints
•  Managing team member incidents/accidents and following all required reporting procedures
•  Completing a monthly department safety inspection
•  Monthly safety training conducted for team members
•  Managing team member scheduling in line with demand forecasts
•  Verifying payroll, entering gratuities
•  Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc. 
•  Completing events walks of the building
•  Supporting other properties and departments as demanded by the business
•  Other duties/responsibilities as assigned

Job Requirements

• 2+ years of experience in a food and beverage operational position
• Bachelor s degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills