Mortgage Relationship Manager Jobs in Rockingham, NC

Position Summary

The Relationship Banker II combines expertise in customer service, sales, and operational management at an elevated skill level within the banking team. The Relationship Banker II is an advanced role within the banking industry, combining the responsibilities of a teller and a personal banker, with an emphasis on providing comprehensive financial services to customers. This role requires deeper knowledge and expertise in banking products, customer service, and operational processes. The Relationship Banker II is expected to handle more complex transactions and provide guidance to less experienced staff, while continuing to build customer relationships and promote the bank's servicesDuties & Responsibilities

Customer Service & Relationship Management

• Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.

• Serve as a trusted point of contact for customers, ensuring the highest level of service is provided.

• Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.

• Provide guidance to customers on financial products and services that best meet their needs.

Sales & Cross-Selling

• Actively identify and promote all bank products and services.

• Ask clients targeted questions to learn about their financial needs and goals.

• Meet and exceed monthly sales and referral goals by engaging with customer to assess needs and recommend suitable banking solutions.

• Proactively seek opportunities to refer customers to other lines of business such as mortgage, wealth, treasury, commercial, etc.

Account Management and Support

• Open and manage personal and business accounts ensuring the account setup is accurate and compliant with regulatory requirements.

• Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.

• Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.

Loan & Credit Processing

• Process and assist with customer loan applications, including personal loans and home equity lines of credit.

• Conduct initial loan screenings, gather necessary documentation, and work closely with loan officers or other departments to ensure a smooth loan approval process.

• Educate customers on loan products, eligibility requirements, and loan terms.

Transactions & Cash Handling

• Process transactions with a high degree of accuracy.

• Balance cash drawer and ensure transactions are accurately recorded and processed.

Compliance & Risk Management

• Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.

• Monitor and detect any suspicious or potentially fraudulent activity, escalating issues to management and other departments as appropriate.

• Adhere to privacy regulations and ensure customer data is handled securely and confidentially.

Team Support and Mentorship

• Assist newer staff by providing guidance on bank products, customer service skills, and operational procedures.

• Help foster a collaborative and positive work environment by sharing knowledge and assisting with day-to-day operational needs.

Branch Operations & Administrative Support

• Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting the opening and closing of the branch.

• Support branch leadership in maintaining branch security and ensuring operational efficiency.

Education & Experience

Knowledge of:

• Strong sales and customer service skills

• Strong oral and written communication skills

• Basic math and accounting functions

• The basic tenets of lending and assessing a customer's financial needs

Ability to:

• Accurately count money

• Perform duties and make decisions under frequent time pressures

• Stand for extended periods of time

• Lift 50 pounds

• Explain products and services to current and potential customers

• In concert with Banking Center leadership and other LOB, participate in cross-selling

Education and Training:

• Requires a High School diploma.

• 2 years of banking experience with lending responsibilities required

• 1 year of previous training and/or combination of mentorship, military or management experience required

• Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act ("SAFE Act"), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry ("NMLS"). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.

• Requires knowledge of Microsoft Office.