Product Support Specialist
Orem, UT · On-site
... ommerce, accounting, API integrations, and ODBC, ensuring high-quality solutions and seamless ... Monster to drink?) * A team environment where people want to work from the office, but enjoy the ...
Product Support Specialist
Orem, UT · On-site
... ommerce, accounting, API integrations, and ODBC, ensuring high-quality solutions and seamless ... Monster to drink?) * A team environment where people want to work from the office, but enjoy the ...
Monster Accounting information
What is Monster Accounting?
Monster Accounting typically refers to the accounting department or services provided by Monster, the global employment website. The Monster Accounting team manages financial operations, including budgeting, financial reporting, payroll, and compliance for the company. Professionals in this role ensure that all transactions are recorded accurately, financial statements are prepared on time, and regulatory requirements are met. They play a crucial role in guiding the financial health and strategy of the organization.
What is the difference between Monster Accounting vs Bookkeeper?
| Aspect | Monster Accounting | Bookkeeper |
|---|---|---|
| Required Credentials | Accounting degree or certification (e.g., CPA) | High school diploma; some certifications preferred |
| Work Environment | Accounting firms, corporate finance departments | Small businesses, offices, or remote |
| Employer & Industry Usage | Used across industries for financial management | Common in small to medium businesses |
| Common Search & Comparison | Often compared for financial roles | Compared for bookkeeping and record-keeping roles |
Monster Accounting typically involves more complex financial analysis, reporting, and compliance tasks, often requiring formal accounting credentials. Bookkeepers focus on recording financial transactions, maintaining ledgers, and ensuring accurate data entry. While both roles handle financial data, Monster Accounting professionals usually have a broader scope of responsibilities and higher qualifications compared to Bookkeepers.
What are some typical challenges faced by accounting professionals in the monster-themed entertainment industry, and how can they prepare for them?
Accounting professionals in the monster-themed entertainment industry often deal with unique challenges such as managing complex budgets for large-scale events, tracking diverse revenue streams (like ticket sales, merchandise, and licensing), and ensuring compliance with entertainment-specific tax laws. They may also need to coordinate with creative teams to align financial planning with production timelines. To prepare, candidates should develop strong project management and communication skills, stay updated on industry regulations, and gain experience with entertainment accounting software.
What are the key skills and qualifications needed to thrive as an accountant?
To thrive as an Accountant, you need strong analytical abilities, attention to detail, and a solid understanding of accounting principles, usually supported by a degree in accounting or finance. Familiarity with accounting software such as QuickBooks, Excel, and enterprise resource planning (ERP) systems, as well as certifications like CPA, are typically required. Excellent organizational skills, integrity, and clear communication help accountants excel in team environments and with clients. These skills ensure accurate financial records, compliance, and effective financial decision-making for organizations.
What cities in Utah are hiring for Monster Accounting jobs? Cities in Utah with the most Monster Accounting job openings:
Full-time
Medical, Retirement, PTO
Re-posted 14 days ago
Job description
Product Support Specialist
About Fishbowl
Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business.
To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl's growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.
The Opportunity
Fishbowl is hiring for a full time Technical Product Support Specialist who is solution-focused and will provide our customers with a hands-on, top-notch experience. Come be a part of our dynamic team.
As we work to expand our internal team, Fishbowl is looking for individuals who are highly collaborative, carry diverse skill sets, love problem solving, and understand the value of working on a high-performing, goal-oriented team.
Our HQ offices are based in Orem, UT, where this position will be located.
Responsibilities
Requirements
Benefits
E-Verify
Fishbowl participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf for more information.
EEO
Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA
Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Fishbowl
Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business.
To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl's growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.
The Opportunity
Fishbowl is hiring for a full time Technical Product Support Specialist who is solution-focused and will provide our customers with a hands-on, top-notch experience. Come be a part of our dynamic team.
As we work to expand our internal team, Fishbowl is looking for individuals who are highly collaborative, carry diverse skill sets, love problem solving, and understand the value of working on a high-performing, goal-oriented team.
Our HQ offices are based in Orem, UT, where this position will be located.
Responsibilities
- Handle incoming support cases through phone, email, and chat channels. Verify customer account contracts in all instances. Perform thorough investigation and diagnosis of software and hardware issues, applying appropriate remediation strategies.
- Provide comprehensive support for Fishbowl products and integrated systems, including eCommerce, accounting, API integrations, and ODBC, ensuring high-quality solutions and seamless experiences for our customers.
- Take ownership of diagnosing and resolving technical issues related to Fishbowl software, including identifying bugs, resolving integration challenges, and addressing customer inquiries on product features.
- Manage and prioritize customer cases by communicating with customers through phone, email, and chat, ensuring timely resolutions while maintaining accurate and detailed documentation of interactions using Salesforce or other CRM platforms.
- Serve as a subject matter expert on Fishbowl products, proactively identifying opportunities for improvement and sharing best practices to help customers maximize product efficiency.
- Contribute to product improvement efforts by collaborating with cross-functional teams to provide insights and feedback based on customer interactions and emerging support trends.
- Escalate advanced technical issues or product bugs to Tier 2 support as needed, ensuring a smooth handoff and clear communication for more complex cases.
- Participate in team and company-wide initiatives, embracing opportunities for continuous learning, professional growth, and process improvements to enhance the overall customer experience.
- Adapt to changing priorities and contribute wherever needed to support the company's goals, demonstrating flexibility in managing diverse task and responsibilities as they arise.
Requirements
- 2+ years of experience in a customer-facing role, with demonstrated ability to manage and resolve complex issues.
- A proactive, self-driven approach to problem-solving, with a passion for continuous learning and staying updated on the latest in technology.
- Strong attention to detail and the ability to independently follow through on complex tasks and projects.
- Customer-focused mindset with a results-oriented attitude, committed to delivering high-quality services in a fast-paced environment.
- Exceptional communication skill, both oral and written, with the ability to explain technical concepts clearly and professionally to diverse audiences.
- Adaptability and flexibility, with the capacity to manage shifting priorities and work collaboratively across teams in a dynamic, growing company.
- Ability to work independently while coordinating effectively with others, demonstrating strong ownership of responsibilities and commitment to team success.
- Experience supporting SQL based software a plus.
- Experience in warehouse or manufacturing environments a plus.
Benefits
- Flexible PTO with no accrual needed allowing employees the time they need away from work
- Multiple healthcare options to choose from including PPO and CDHP options with matching company contributions to an employee's HSA account
- Paid parental leave
- 401K matching
- On-site gym, company paid lunches, fully stocked snack bins and refrigerators in the office (anyone want a Monster to drink?)
- A team environment where people want to work from the office, but enjoy the freedom to work from anywhere
- and much more!
E-Verify
Fishbowl participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf for more information.
EEO
Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA
Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.